Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Caroline Galati

3/13 Karrinyup Retreat West Busselton

Summary

Customer focused professional with over 10 years experience in client services and case management in aged care. Skilled in delivering exceptional customer support, resolving issues and building strong relationships.

Excellent communication, problem solving and teamwork skills within a fast-paced environment. Now seeking to use these transferrable skills to a retail role, contributing flexibility, reliability, adaptability and a strong service mindset.

Overview

13
13
years of professional experience

Work History

Senior Client Services Coordinator

Capecare
01.2022 - 06.2025
  • Delivered high quality customer service by assisting clients and families with enquiries, bookings and support needs.
  • Resolved issues promptly by listening to concerns and providing effective solutions.
  • Handled phone, email, and in-person communication professionally and with empathy.
  • Collaborated with colleagues to ensure smooth operations and client satisfaction.
  • Maintained accurate records and completed data entry in a busy office environment.
  • Responded to employee and clients' queries, addressed concerns, and worked with clients, family members, and employees to ensure transparent communication and consistent, effective outcomes.


Home Care Case Manager

Southern Cross Care
01.2015 - 01.2022
  • Managed diverse client portfolios, ensuring personalized support.
  • Provided exceptional customer support to clients and families, building strong, trusting relationships.
  • Liaised with multidisciplinary teams to ensure seamless service delivery.
  • Problem solved complex issues to balance client needs and compliance requirements.
  • Mentored and supported staff, ensuring high standards of service.



Senior Support Worker

Southern Cross Care
06.2012 - 01.2015
  • Delivered responsive, high-quality person-centred care to clients in daily living activities.
  • Supported new staff through mentoring and guidance ensuring high quality service delivery.
  • Built strong, supportive and customer focused relationships.
  • Maintained a safe, supportive and customer focused environment.
  • Developed interim guidelines for mobility, transfers, and continence aids pending professional assessment.

Education

Certificate 1V in Ageing - Aged Care

Open College
12-2026

Statement of Partcipation - Hygiene For Food Handlers

AHA HOSPITALITY
Perth, WA
09-2025

First Aid - First Aid

St John Ambulance
Busselton, WA
08-2025

Certificate of Completion - Mental Health in The Workplace

Western Australian Association For Mental Health
03-2024

TAE 40110 Certificate 1V - Training And Assessment

Skills Strategies
12-2016

Statement of Attainment - HLTWHS002 Safe Work Procedures For Client Care

Training Institute of Australia
03-2016

Skills

  • Customer-focused service
  • Clear communication
  • Effective time management
  • Target-oriented
  • Service excellence
  • Adaptability to change

References

References available upon request.

Timeline

Senior Client Services Coordinator

Capecare
01.2022 - 06.2025

Home Care Case Manager

Southern Cross Care
01.2015 - 01.2022

Senior Support Worker

Southern Cross Care
06.2012 - 01.2015

Certificate of Completion - Mental Health in The Workplace

Western Australian Association For Mental Health

TAE 40110 Certificate 1V - Training And Assessment

Skills Strategies

Statement of Attainment - HLTWHS002 Safe Work Procedures For Client Care

Training Institute of Australia

Certificate 1V in Ageing - Aged Care

Open College

Statement of Partcipation - Hygiene For Food Handlers

AHA HOSPITALITY

First Aid - First Aid

St John Ambulance

Similar Profiles

CREATE PROFILE
Caroline Galati