Caroline Gault
Administration Assistant
Yangebup,WA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Hardworking, passionate and dedicated administrative professional adept at providing administrative support whist displaying a respectful and compassionate nature.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Work History
Administration Assistant
Sharon Sangalli Property Management
Kardinya, WA
03.2018 - 02.2024
- Interacted with, and communicated effectively with owners, tenants, prospective tenants, and tradesman by phone, email, or in-person.
- Organized and updated databases, records and other information resources.
- Recorded expenses and maintained accounting records.
- Managed accounts payable and receivable
- Handled tenant complaints promptly and appropriately, calling in tradesman, and other support services.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Showed residences to potential tenants and answered questions regarding the property.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Responded to messages and inquiries from various parties.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
Kitchen Designer - Customer Service
Masters Home Improvement
Bibra Lake, WA
07.2015 - 01.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls.
- Scheduled delivery times and dates for customers.
- Offered advice and assistance to customers.
- Planned and presented project quotes for custom designs.
- Selected flooring, counters, cabinets and appliances based on client needs and budgets.
- Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
- Conducted client consultations to understand requirements and preferences.
- Presented design proposals to clients to establish clear project expectations and goals.
- Created professional computer generated presentations.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering.
Weight loss Consultant
Jenny Craig
Cannington, WA
- Counseled and coached clients during visits to offer solutions and support.
- Met with clients individually to discuss weight loss, nutrition and lifestyle changes.
- Created and organized client charts, managed filing system and submitted reports.
- Documented client needs, desires and problems to build rapport and identify areas needing support.
- Sold weight loss program and supplements tailored to client weight loss needs.
- Followed up with clients to answer questions and close sales.
- Maintained communication with existing clients with food suggestions, new habit recommendations and lifestyle changes.
Kitchen Designer
Self Employed
Bibra Lake, WA
07.2008 - 07.2012
- Planned and presented project quotes for custom designs.
- Oversaw installation of finishes, furniture and other design elements to control final product.
- Created professional presentations computer software to creatively communicate design intent and direction.
- Designed detailed kitchen layouts based on client needs, budgets and available supplies.
- Selected flooring, counters, cabinets and appliances based on client needs and budgets.
- Maintained relationships with installers and suppliers.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Worked closely with contractors and vendors to improve project coordination, completing projects on time and within budget.
Kitchen Designer - Customer Service
KTC Design
Kelmscott, WA
03.2001 - 12.2006
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls.
- Scheduled delivery times and dates for customers.
- Offered advice and assistance to customers.
- Planned and presented project quotes for custom designs.
- Selected flooring, counters, cabinets and appliances based on client needs and budgets.
- Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
- Conducted client consultations to understand requirements and preferences.
- Presented design proposals to clients to establish clear project expectations and goals.
- Created professional computer generated presentations.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering.
Education
Bachelor of Arts - Interior Architecture
Curtin University
Perth, WA 01.1998 - 12.2002
Certificate III in Retail - Retailing
Franklyn Scholar
Perth, WA11.2011
Skills
- POS System Operation
- Retail Merchandising
- Team Work
- Retail Transactions
- Product Restocking
- Money Handling
- Customer Service
- Records Management Systems
- Administrative Support
- Microsoft Office
- Customer Needs Assessments
Timeline
Administration Assistant
Sharon Sangalli Property Management
03.2018 - 02.2024
Kitchen Designer - Customer Service
Masters Home Improvement
07.2015 - 01.2017
Kitchen Designer
Self Employed
07.2008 - 07.2012
Kitchen Designer - Customer Service
KTC Design
03.2001 - 12.2006
Bachelor of Arts - Interior Architecture
Curtin University
01.1998 - 12.2002
Certificate III in Retail - Retailing
Franklyn Scholar
Weight loss Consultant
Jenny Craig
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