Caroline Gault
Yangebup,WA
Summary
Passionate, dedicated and sincere customer service and administrative professional adept at providing administrative support whist displaying a respectful and compassionate nature.
An organised and dependable customer service and administrative assistant with strong knowledge of various computer systems and a proven track record of providing exceptional customer service in various work place environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks both independently and in a team, with a willingness to take on added responsibilities when required.
Overview
23
23
years of professional experience
Work History
Administration Assistant
Nav Accountants
Applecross, WA
02.2024 - 06.2024
- Answering telephones and directing calls to appropriate staff members and welcomed visitors to office.
- Provided all round administrative support to the office.
- Filing, photocopying, scanning, emailing as required.
- Liaising with internal and external stakeholders.
- Managing incoming mail by sorting, distributing, scanning or archiving as required.
- Performing data entry tasks into various databases when needed.
- Kept office equipment functional and supplies well-stocked and placed orders when necessary.
- Prepared Company constitution paperwork for client signing.
- Prepared Trust Deed paperwork for client signing.
- Maintained filing system for important documents such as contracts and invoices.
Administration Assistant
Sharon Sangalli Property Management
03.2018 - 01.2024
- Frequently interacted with, and communicated effectively with owners, tenants, prospective tenants, and tradesman by phone, email, or in-person.
- Organized and updated databases, records and other confidential information.
- Wrote and sent work orders to trades.
- Processed Tenant application forms.
- Conducted tenant background checks including financial and personal.
- Recorded expenses and maintained accounting records.
- Managed accounts payable and receivable.
- Responded to tenant and owner requests promptly and appropriately, calling in tradesman, and other support services.
- Maintained original leases and renewal documents in digital and hardcopy format for the property manager.
- Showed residences to potential tenants and answered questions regarding the property.
- Collected, receipted, reconciled and maintained records of rental payments and payment dates.
- Conducted inspections of both interior and exterior of properties.
Kitchen Designer - Customer Service
Masters Home Improvement
07.2015 - 01.2017
- Handled customer enquiries and suggestions courteously and professionally.
- Answered customer telephone calls.
- Scheduled delivery times and dates for customers.
- Offered advice and assistance to customers.
- Planned and presented project quotes for custom designs.
- Selected flooring, counters, cabinets and appliances based on client needs and budgets.
- Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
- Conducted client consultations to understand requirements and preferences.
- Presented design proposals to clients to establish clear project expectations and goals.
- Created professional computer generated presentations.
- Provided excellent customer care by responding to requests and assisting with product selection.
Weight loss Consultant
Jenny Craig
01.2012 - 12.2012
- Counselled and coached clients during visits to offer solutions and support.
- Met with clients individually to discuss weight loss, nutrition and lifestyle changes.
- Booked clients in and arranged staff calendars.
- Kept confidential client information and maintained compassion throughout the process.
- Created and organised client charts and managed filing systems.
- Documented client needs, desires and problems to build rapport and identify areas needing support.
- Sold weight loss program and supplements tailored to client weight loss needs.
- Followed up with clients to answer questions and close sales.
- Maintained communication with existing clients with food suggestions, new habit recommendations and lifestyle changes.
Kitchen Designer
Self Employed
07.2008 - 07.2011
- Planned and presented project quotes for custom designs to clients.
- Oversaw installation of finishes, furniture and other design elements to control final product.
- Prepared and provided quotes to clients.
- Scheduled meetings and arranged home consultations.
- Created professional presentations using computer software to creatively communicate design intent and direction.
- Designed detailed kitchen layouts based on client needs, budgets and available supplies.
- Selected flooring, counters, cabinets and appliances based on client needs and budgets.
- Maintained relationships with installers and suppliers.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers.
- Worked closely with contractors and vendors to improve project coordination, completing projects on time and within budget.
Kitchen Designer - Customer Service
KTC Design
03.2001 - 12.2006
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls.
- Scheduled delivery times and dates for customers.
- Offered advice and assistance to customers.
- Planned and presented project quotes for custom designs.
- Selected flooring, counters, cabinets and appliances based on client needs and budgets.
- Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
- Conducted client consultations to understand requirements and preferences.
- Presented design proposals to clients to establish clear project expectations and goals.
- Created professional computer generated presentations.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering.
Education
Certificate III in Fitness -
Fit College
WA05-2024
Certificate III in Retail - Retailing
Franklyn Scholar
11.2011
Bachelor of Arts - Interior Architecture
Curtin University
12.2002
Skills
- Customer Service
- Customer Needs Assessments
- Teamwork and Collaboration
- Empathy and Compassion
- Appointment Scheduling
- Multitasking Capabilities
- Data Entry Accuracy
- Decision Making Abilities
- Professionalism and Ethics
- Attention to Detail
- Explaining Policy and Procedures
- Records Management
- Microsoft Office proficiency
- Communication
- Organisational skills
- Document Management
Reference
Sharon Sangalli
Sharon Sangalli Property Management
0433289253
property@sharonsangalli.com
Timeline
Administration Assistant
Nav Accountants
02.2024 - 06.2024
Administration Assistant
Sharon Sangalli Property Management
03.2018 - 01.2024
Kitchen Designer - Customer Service
Masters Home Improvement
07.2015 - 01.2017
Weight loss Consultant
Jenny Craig
01.2012 - 12.2012
Kitchen Designer
Self Employed
07.2008 - 07.2011
Kitchen Designer - Customer Service
KTC Design
03.2001 - 12.2006
Certificate III in Fitness -
Fit College
Certificate III in Retail - Retailing
Franklyn Scholar
Bachelor of Arts - Interior Architecture
Curtin University
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