Caroline Ha

• Greeting customers warmly upon arrival and seating patrons based on their preferences and table availability
• Managing reservation logs by phone, answering questions about hours, seating and menu
• Supporting food runners during busy times to maintain a high level of customer satisfaction throughout their meals
• Processing payments, managing inventory, recording daily sales and expenses
• Training new staff members on restaurant policies and the service standards

Contact: Ray Choi (General Manager) 0433.664.243

• Providing good customer experience with friendly and courteous service
• Collecting payments whether in cash or credit
• Providing pricing information and receiving orders
• Handling customers' complaints politely both in person and via phone calls
• Maintaining a clean, safe and organised work environment
• Building strong relationships with customers through attentive service

• Greeting guests and completing check-in procedures daily using hotel PMS
• Performing guest check-outs by following procedures to close accounts and make rooms available for the next guest
• Handling phone and in-person inquiries about reservations, hotel details and other concerns courteously
• Managing incoming and outgoing calls, setting wake-up calls to ensure prompt customer service
• Providing assistance to other departments and maintaining established communications