Caroline Horlock

• Established strong relationships with staff, partner organisations, community networks and key government stakeholders through regular communication, problem-solving initiatives and the implementation of continual improvement strategies and management of KPIs.
• Managed budgets and resource allocation, maintaining high-quality service delivery standards whilst meeting contractual obligations.
• Implemented best practices in project management and change management to ensure strategic initiatives delivered agreed outcomes on time and within budget.
• Enhanced culture and staff wellbeing by creating a workplace built on trust, transparency and an open communication approach. This enabled teams to feel connected to the mission and purpose of the organisation.
• Enhanced carer satisfaction levels by implementing improvements to existing processes and systems.
• Optimised staff performance through ongoing coaching, mentoring and a culture of accountability.
• Develop and review activity work plans and progress reports for key commonwealth contracts and ensuring reports meet quality standards and reporting schedule is adhered to.

• Developed positive team culture ensuring high functioning and productive social workers and welfare officers.
• Developed minimum practice standards, social work model of care and professional development framework to enhance productivity and best practice.
• Supported the implementation of a specialist role to better manage patients with complex social needs thereby reducing hospital stays and better outcomes for patients and carers.
• Implemented a continuous improvement approach to address challenges and efficiencies in all areas requiring a social work service including addressing performance issues where required.
• Promoted interdisciplinary collaborations to enhance patient care and discharge planning processes.

• 6 Month contract working with patients on medical and rehab wards.
• Conducting and documenting holistic person centred assessments and discharge care plans.
• Liaising with multi-disciplinary team, families, carers and service providers to support timely and safe discharges.
• Advocated for patient's needs to ensure best outcomes.
• Supported colleagues with best practice dementia approaches.

• Provided leadership to motivate, inspire and support the delivery and growth of multiple services and programs and education courses worth $3.5 M.
• Supported the development of the organisation's strategy in light of the Aged Care Reforms and organisation's mandate, mission and values including negotiation with state and federal departments.
• Implemented stakeholder management and marketing activities and opportunities to attract strategic partners to increase revenue on fee for service products.
• Negotiated, monitored and reported on contract milestones, outputs, outcomes for all programs and projects ensuring reputation as a reliable government partner.

• Built a team of dynamic dementia consultants and partnerships with over 50 organisations to support best practice within community and residential care providers.
• Managed day to day operations of 6 innovative programs growing the team from 3 to 16 staff.
• Monitored issues, risks, continual improvement processes to ensure best practice outcomes.
• Implemented a community champions program with over 100 champions across community care providers who implemented best practice approaches within their organisations.
• Achieved growth of 500k within the 3rd year to provide support to South West and Kimberley regions of WA - supporting CALD and First Nation's communities.

• Responsible for planning, implementing, monitoring and reporting of key strategic projects that enhanced practice and the client experience including:

Home and Community Care's Wellness Approach

Advance Care Planning, Chronic Disease Team trial

Consumer Directed Care and Home Care Packages

• Managed project budgets, resources, project team members, reporting, risks and issues to ensure delivery on time and within budget.
• Built strong relationships with stakeholders at all levels to ensure a collaborative approach.
• Provided leadership on change management methodology to increase likelihood of sustainable outcomes.
• Assessed strategic change impacts across 26 projects to ensure staff were supported during organisational change.