CAROLINE HORVAT
Endeavour Hills,Vic
Summary
Dedicated professional experienced in stocking and filling orders in a fast-paced warehouse setting. Possesses exceptional organizational and multitasking skills, with the ability to prioritize workloads. Skilled in utilizing warehouse management systems to process orders, manage inventory, and track shipments, Also individual experienced in navigating city streets, providing excellent customer service, and working independently. Possesses a valid driver's license, an excellent driving record, and a reliable vehicle. Skilled in multitasking, communication, and problem-solving with a friendly and professional demeanor.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Delivery Driver
Mipa coatings
08.2023 - 12.2023
- Checked delivery addresses and verified correct package delivery
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity
- Utilized GPS systems to accurately navigate routes while adhering to scheduled delivery times
- Developed strong relationships with customers by providing friendly service and responding to inquiries promptly
- Maintained set routes and schedules to meet customer expectations
- Drove company vehicle on assigned routes to make deliveries to customers
- Worked closely with supervisors and other members of the team to ensure smooth workflow processes.
Call Center Representative
Aussie retirement press
09.2023 - 10.2023
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding
- Met performance goals and call center metrics in fast-paced performance setting
- Built trust with customers through personalized conversations
- Demonstrated excellent communication skills by actively listening to customers, responding to their needs, and providing helpful solutions
- Explained product features and benefits to customers to encourage sales.
Picker Packer
Ozzie collectables
07.2022 - 10.2022
- Accurately picked, packed and shipped orders in a timely manner
- Picked customer orders, reviewing for correct number and type of product to eliminate errors
- Identified and located products within warehouse after reading orders
- Hand-selected and packed orders for shipment according to customer specifications
- Inspected items for defects prior to packing them for shipment
- Utilized RF scanners to track shipments and ensure accuracy of order fulfillment
- Demonstrated strong problem-solving skills when dealing with unexpected issues or discrepancies
- Successfully loaded delivery trucks with finished orders in an orderly fashion.
Education
Year 10 -
St. John's regional college
Skills
- Administrative support
- Communication
- Customer service
- Attention to Detail
- Customer Service
- Basic computer knowledge
- Multitasking
- Product knowledge
- Quality control
- Attention to detail
- Material handling
- Work order processing
- Computer literacy
- Barcode scanning
- Order picking
Certification
Certificate IV in Real Estate Practice
Agents Representative Certificate
Timeline
Call Center Representative
Aussie retirement press
09.2023 - 10.2023
Delivery Driver
Mipa coatings
08.2023 - 12.2023
Picker Packer
Ozzie collectables
07.2022 - 10.2022
Year 10 -
St. John's regional college
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