Caroline Huynh
Brisbane,QLD
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
My aim is to seek and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Waitress
Cafe 63 Springwood
2023.10 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Waitress
Cafe 63 Sinnamon Park
2021.05 - 2023.09
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Opened cafe
- Closed cafe
- Seated customers during busy periods
- Organised reservations
- Took food and beverage orders
- Delivered food and beverages to customers
Barista & Waitress
Guayoyo Cafe Cairn
2020.10 - 2021.01
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Took food and beverage orders
- Operated till - dealt with cash and eftpos
- Washed dishes, cutlery and cooking utensils
- Closed cafe - cleaned cafe equipment, swept, mopped, restocked condiments
- Managed time effectively to balance front-of house tasks and back of house responsibilities
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Maths Tutor
Private
2020.02 - 2020.11
- Lesson planned
- Created resources - prepared worksheets
- Assessed work
- Collaborated with parents
- Boosted student confidence in problem-solving by providing individualized support and targeted feedback during tutoring sessions.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Explained math concepts in caring and encouraging environment to help kids thrive and learn.
- Assisted struggling students in building a strong foundation in basic math skills to improve overall performance in advanced courses
Receptionist/Photosales Person
Skypark Cairns by AJ Hackett
2019.08 - 2020.03
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client record through phone and email
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled payments
- Spieled customers
- Checked in customers
- Filled out End of Day reports
- Sold media
- Handled technology - cameras, computers, ensured all technology ran efficiently for the day
- Amended faulty videos
Volunteer
Rosie's on the Street
2019.05 - 2019.10
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Food preparation
- Set up equipment
- Handed out meals to the homeless
- Friendly communication/conversations with the homeless
- Handed out blankets when necessary
- Cleaned up the workplace (kitchen and food preparation area)
Grocery Store Clerk
Smithfield Fruit & Veg Shop
2016.02 - 2019.07
- Served and communicated with customers
- Thoroughly cleaned workplace throughout the day as well as closing
- Restocked items for the next day e.g. paper towels, straws, trays
- Restocked vegetables when shelf ran low on produce
- Handled cash and card through till and eftpos
- Assisted in packing up at the end of the day (pushing trolleys to the back room and picking up boxes safely)
- Trained new employees - made them feel welcome and a part of the team
- Made fruit juices and slushies
- Cut up fruit for display and made taste testers
Education
Bachelor of Social Work - Social Work
Griffith University
Brisbane, QLD11.2027
Diploma - Psychological & Social Science
Griffith College
Mount Gravatt10.2024
Year 12 Graduate - High School Student
St Monica's Cairns
Cairns, QLD11.2019
Skills
- Interpersonal Skills
- Strong multitasking
- Greeting guests
- Team Collaboration
- Active listening
- Resilience towards work challenges
- Cooperation
- Problem Solving
- Customer service
- Cleaning and Hygiene Practices
Timeline
Waitress
Cafe 63 Springwood
2023.10 - Current
Waitress
Cafe 63 Sinnamon Park
2021.05 - 2023.09
Barista & Waitress
Guayoyo Cafe Cairn
2020.10 - 2021.01
Maths Tutor
Private
2020.02 - 2020.11
Receptionist/Photosales Person
Skypark Cairns by AJ Hackett
2019.08 - 2020.03
Volunteer
Rosie's on the Street
2019.05 - 2019.10
Grocery Store Clerk
Smithfield Fruit & Veg Shop
2016.02 - 2019.07
Bachelor of Social Work - Social Work
Griffith University
Diploma - Psychological & Social Science
Griffith College
Year 12 Graduate - High School Student
St Monica's Cairns
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