Caroline Locke
Summary
Organised and dependable, with proven success at managing multiple priorities with a positive attitude.
Leader in strategic planning and project management, adept at fostering stakeholder relationships and driving project success at Regional Level.
Willingness to take on added responsibilities to meet team goals.
Successful in grant funding application and coordination of project development, management and delivery for each grant.
Motivational leadership skills for all stakeholder levels, excelling in rapport building and major project delivery for the region.
Enhancing regional waste strategies with innovative solutions.
Skilled in Microsoft Office and achieving significant operational efficiencies and stakeholder satisfaction.
Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
28
28
years of professional experience
Work History
Regional Waste Coordinator
Campbelltown City Council
09.2020 - Current
- Creating a professional rapport with Stakeholders of Member Councils (Campbelltown, Camden, Penrith and Wollondilly) of the Regional Waste Group through effective and regular communication and a collaborative working environment.
- Collaborate with Management of member Councils to develop regional strategic waste plans aligning with the NSW Waste and Sustainable Materials Strategy as well as Councils own strategies.
- Design and Implement projects to meet the Targets and Themes in the Regional Waste Strategy.
- Advocate on behalf of member Councils with external stakeholders to meet expectations of requirements for their Local Government Area.
- Application and administration of Grants from external stakeholders. Designing and implementing the Project Plan for the funding allocation. Includes financial and analytical reporting to grant body and member Councils,
- Organise, Chair and be responsible for all administration required for numerous Regional collaborative project working groups - Waste Managers, Waste Education Officers, Illegal Dumping Officers.
- Prioritise and manage multiple projects simultaneously, ensuring all meet their deadlines and objectives without compromising quality.
- Representative at Statewide initiatives hosted by the NSW EPA, Office of Local Government, Waste Management and Resource Recovery Association and Consultant led Programs.
- Ability to hire and establish working relationships with various types of stakeholders, those being vendors, consultants, business owners and external Council departments,
Customer Service Manager
Echo
03.2019 - 08.2020
- Resolved customer complaints while prioritising customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to ensure satisfactory resolution for both Customer and Business
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Managed Ordering and Budget for office supplies.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with inventory management, including stock control and ordering for warehouse.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Created and reviewed invoices to confirm accuracy.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
Office and Accounts Manager
Shyn Products
01.2017 - 08.2019
- Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
- Strengthened relationships with key clients, leading to increased repeat business.
- Streamlined account management processes for better organization and time management.
- Maximized revenue through strategic upselling of products or services to existing clients.
- Conducted regular account reviews with clients, providing valuable insights into performance metrics and recommending actions for improvement.
- Boosted client satisfaction by effectively managing accounts and addressing concerns promptly.
- Resolved complex customer issues, maintaining professionalism and preserving long-term relationships.
- Assisted in the development of marketing materials tailored specifically aimed at client retention efforts.
- Recorded accurate and efficient records in customer database.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built relationships with customers and community to promote long term business growth.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed, maintained and utilized diverse client base.
- Kept detailed records of daily activities through online customer database.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Generated and processed invoices from Customers including EFT and cash handling.
Business Owner
Bin There Done That Waste
01.2013 - 01.2017
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Enhanced company profitability by reducing overhead costs and negotiating favourable contracts with suppliers.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Implemented efficient systems for inventory management and order processing.
- Payroll for staff
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Streamlined operational processes, significantly reducing overhead costs and improving efficiency.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Enhanced company profitability by reducing overhead costs and negotiating favourable contracts with suppliers.
Numerous Casual and Temprorary Positions
Listed in Description
03.2002 - 12.2014
- Mystery Shopper
- Office Administrator
- School Canteen Supervisor
- Partylite Consultant
- Tupperware Consultant
- Avon Consultant
- Function Waitress
- House cleaner
Customer Service and Contract Management Officer
Collex
06.1999 - 01.2001
First Ever Waste Education Officer
City Of Botany Bay
11.1996 - 05.1999
Skills
- Work Planning and Prioritization
- Project Coordination and Management
- Information Collection
- Project assistance
- Event Planning
- Motivational Leadership
- Grant Funding Coordination and Management
- Discretion and Confidentiality
- Schedule Coordination
- Document Management
- Administration and Operations
- Site Tour Organiser
- Scheduling and calendar management
- Presenting Ideas and Plans
- Recordkeeping
- Advocacy and Submission
- Contract Negotiation
- Financial Management
- Contract Management
- Strategic Planning
- Updating Stakeholders
- Accounts reconciliation
- Multitasking and Organization
- Negotiation
- Microsoft Office
- Team Leadership
- Meeting Coordination
- Event Coordination
- Point of Contact
- Customer Service
- Documentation and Recordkeeping
- Report Writing
- Program Development
- Budget Management
- Report Preparation
- Relationship Building
- Excellent Customer Service
Accomplishments
- Responsible for administration and accounting of six figure grant for the Feasibility Study for Regional Implementation for FOGO.
- Responsible for administration and accounting of six figure grant for Education of Community Recycling Centres in Region.
- Designed, implemented, analysed and reported on Recycling Audit for three Councils. Including the hire and training of temporary staff to assist with audit.
- Co-wrote the training manual for the Worm Farm and Composting Workshops held for residents in the Region over a three year period.
- Designed and Implemented Inaugural Textile Collection and drop off day across the region. Collection of over six tonnes of textiles over two days.
- Responsible for the successful delivery and implementation of the Inaugural Macarthur's Biggest Garage Sale Trail in 2023 working with three member Councils.
- Coordinating 2024 Biggest Garage Sale Trail including four Councils due to success of 2023.
- Designed and implemented Regional Illegal Dumping and Real Estate Agent Program. Designed Regional Waste Services Magnet for new residents. Organised Real Estate Breakfast to promote Council's Waste Services and assets designed such as the Waste Magnet and Moving Checklist. Coordinated presentation by Council Waste and Illegal Dumping Officers.
- Applied and successfully won LGWSF grant for a Regional Feasibility Study for a Tip Shop, Repair Cafe and Tool Library.
- Coordinated numerous tours for Staff of both member and non member Councils to established and new waste service facilities.
- Created and maintained a respectful and productive working rapport with numerous internal and external stakeholders.
Timeline
Regional Waste Coordinator
Campbelltown City Council
09.2020 - Current
Customer Service Manager
Echo
03.2019 - 08.2020
Office and Accounts Manager
Shyn Products
01.2017 - 08.2019
Business Owner
Bin There Done That Waste
01.2013 - 01.2017
Numerous Casual and Temprorary Positions
Listed in Description
03.2002 - 12.2014
Customer Service and Contract Management Officer
Collex
06.1999 - 01.2001
First Ever Waste Education Officer
City Of Botany Bay
11.1996 - 05.1999
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