Caroline Lutton
Upper Coomera,QLD
Summary
Outgoing Property/Finance Administrator Consultant with a passion for customer service. Enthusiastic, friendly and personable. Eager to contribute through hard work and attention to detail. Motivated to learn, grow and excel.
Overview
3
3
years of professional experience
Work History
Community Recovery Officer - Community Centre
Temp Assignment - Qld Government
01.2024 - 02.2024
- Developed strong relationships with clients, fostering trust and promoting positive outcomes during the recovery process
- Acted as a liaison between clients and other referral departments, ensuring seamless communication and facilitating prompt resolutions to clients queries/grant processing
- Provided exceptional customer service to the community during challenging conversations, balancing empathy with firmness to achieve positive and desired results
- Coordinated with internal departments to ensure prompt resolution of queries
- Quickly establishing knowledge of policies, procedures and software within the Government Department
- Multitasked effectively between numerous cases simultaneously whilst maintaining high levels of organization throughout the workday
- Identifying further care needs of clients - referrals to specialised organisations
- Data entry with a high attention to detail
- Multi tasking within a high pressure environment
- Problem Solving
- Queue Monitoring
Election Issuing Officer
AEC
10.2023 - 10.2023
- Issue ordinary votes in compliance with policy, procedures and ballot paper principles
- Manage the use of ballot boxes by electors
- Manage the queue of voters
- Assist with the end-of-day activities at the polling place
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Collaborated with team members to develop best practices for consistent customer service delivery
- High attention to detail
- Ability to work non-standard or extended hours under pressure in a highly agile and fast pace operational environment, taking ownership and responsibility
Strata and Facilities Onsite Coordinator
Hope Island Resort
08.2021 - 06.2023
- Residential Real Estate Sales/Property Management
- Assess and coordinate repairs and maintenance for residents and Body Corporate
- Interpreting and Understanding Legislation - BCCM and the unique BUGTA legislation
- Chair/Attend AGM's and EGM's and review meeting agenda's, notices and minutes
- Understanding and liaising with multiple Body Corporates' within Community/Resort Lifestyle
- Entry / Exit notices
- Effective communication of By Laws
- Prompt follow up & resolution of enquiries & complaints
- Financial accounts audit and reviewing budgets
- Maintaining seamless communication with trades, residents, Body Corporate Managers and Committee fostering strong relationships
- Attention to detail and strong time management skills
- Proficiency in Stratamax Software
Education
Bachelor of Business - Accounting
Central Queensland University
External - Rockhampton, QLDCert IV in Financial Services -
TAFE NSW
Cert IV Property Services (Real Estate) -
REAA Academy Australia
Brisbane, QLDSkills
- Community Engagement and Customer Service
- Administration within Property Management, Residential Sales and Body Corporate
- Understanding of Body Corporate/Strata Legislation and regulation
- Maintaining and building long term relationships within the Community, with residents and trades
- Strong negotiation skills
- Attention to detail
- Multi tasking and strong time management skills
- Ability to work autonomously
- Extensive Customer/Client Service
- Invoice and payment processing
- Data evaluation and review
- Financial records audits
- Intermediate computer skills with adaptability to learn new software programs
Timeline
Community Recovery Officer - Community Centre
Temp Assignment - Qld Government
01.2024 - 02.2024
Election Issuing Officer
AEC
10.2023 - 10.2023
Strata and Facilities Onsite Coordinator
Hope Island Resort
08.2021 - 06.2023
Bachelor of Business - Accounting
Central Queensland University
Cert IV in Financial Services -
TAFE NSW
Cert IV Property Services (Real Estate) -
REAA Academy Australia
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