Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caroline Madden

Morisset,New South Wales

Summary

I am an enthusiastic and focused professional with a positive attitude and excellent work ethic. I have proven experience providing a range of administrative, legal, and business support services, and I am always looking for effective solutions to improve the daily workflow. I have strong analytical skills and I am able to interpret and adjust work procedures to achieve maximum efficiency. I am willing to work hard, take on new challenges, and achieve new goals.

In addition to my work experience, I hold a Bachelor of Law and I recently completed a Master of Properties, Business, and Commerce. These degrees have exposed me to the foundation of administration, legal, and financial reporting principles and practices. I have quickly developed accuracy, as well as excellent time, task, and project management skills. I am also a strong problem solver and analytical thinker.

Overview

13
13
years of professional experience

Work History

Assistant Strata Manager

PICA Group
09.2022 - Current

Provide administrative and financial support to a team of strata managers.
Handle the day-to-day administrative tasks of a strata scheme, such as managing repairs and maintenance and liaising with stakeholders.
Coordinate repairs and maintenance of common property, including scheduling work orders, tracking progress, accounts payable/receivable and managing budgets.
Communicate with body corporate members, lot owners, agents, tenants, and tradespeople to ensure that the strata scheme is properly managed.
Compliance, levies & insurance: Ensure that the strata scheme complies with all relevant legislation, collect levies on time, and manage insurance policies.
Receive and process work orders and requests from stakeholders, ensuring that they are dealt with promptly and efficiently.
Draft and distribute memos, breach notices, circular resolutions, and action items from minutes of meetings.
Manage a high volume of emails, ensuring that they are responded to promptly and efficiently.
Compose documentation such as correspondence, agenda, and minutes of meetings.
Manage the diaries of strata managers, ensuring that they are kept up-to-date and that appointments are scheduled efficiently.
Answer queries from stakeholders and provide advice on strata matters.
Process invoices and ensure that they are paid on time.
Draft budgets for strata schemes.
Maintain documents and records related to the strata scheme within a document management system.
Conduct site inspections to ensure that the strata scheme is well-maintained and that there are no problems.

Legal Assistant

Mullane & Lindsay Solicitors
05.2022 - 09.2022

Schedule and coordinate conferences with clients, counsel, and experts.
Manage the calendars of lawyers and other team members, ensuring that appointments are scheduled efficiently and that deadlines are met.
Draft, edit, and finalize a variety of legal documents, including letters, minutes, agendas, readings, and other documents.
Prepare briefs for counsel, summarising the facts of a case and providing legal analysis.
Receive, organize, and file subpoenaed documents.
File court documents in a timely and accurate manner.
Perform a variety of general administrative tasks, such as answering phones, managing mail, and ordering supplies.
Book travel and accommodations for lawyers and other team members.
Transcribe recordings from digital dictaphones.
Communicate with other legal teams within the organisation to obtain information or assistance.
Assist with the team's finance requirements, such as billing, reporting, and opening matters.
Provide relief and support to other team members as needed.

Legal Counsel

Tribunal De Justica Do Estado Do Parana
01.2019 - 03.2021

Provide research and analysis to support the judge's decision-making process.
Provide research, drafting, and editing assistance to lawyers and other legal professionals.
Gather and organise evidence, and conduct fact-checking to ensure the accuracy of evidence.
Draft, review, and edit legal documents, and organize and maintain case files.
Enter and maintain data in the court's case management system, and manage other information systems.
Conduct legal research, interpret laws and regulations, and provide legal advice.
Manage the caseload of judicial officers, and enter data into the court's case management system.
Draft and prepare a variety of documents, ensuring that they are professionally presented and compliant with relevant regulations.
Ensure that processes are efficient and effective, and that quality assurance processes are in place.
Operate courtroom technology, and support digital litigation practices.
Provide excellent customer service, and ensure that customer needs are met.
Train and supervise law trainees and interns.
Assist with the preparation of matters for the court and the judge, including drafting and editing judgments.
Provide legal support to the chambers of senior judicial registrars and judicial registrars.

Lawyer

Self Employed
05.2018 - 03.2021

Represent clients at pre-trial hearings, call-overs, and assessment hearings.
Draft and negotiate contracts and other legal documents.
Stay up-to-date on the latest regulations and trends in the industry.
Provide clients with legal advice and guidance on a variety of legal matters, including consumer law, litigation, and family law.
Mediate and conciliate disputes between parties.
Represent clients at hearings in the Civil and Administrative Tribunals and Courts.
Conduct legal research, prepare cases, and brief counsel.
Manage litigation files and ensure that deadlines are met.

Legal Assistant

Cohab CT
11.2015 - 11.2017

Monitor and analyse legal procedures and regulations in civil law, labor law, and real estate.
Draft and file legal petitions on behalf of individuals and corporate organisations.
Interpret and explain regulations to clients and lawyers.
Provide research, drafting, and administrative support to lawyers.
Develop and implement strategies to persuade judges in court.
Manage documents, information, data, and systems.
Provide excellent customer service by phone and email.
Perform administrative work to ensure the efficient flow of activities.
Perform general administrative duties such as diary and file management, typing, and time entry.
Assist with effective time management for lawyers and other staff.
Perform general secretarial duties of a high volume.

Administrative Officer

Sesc Maranhao
11.2010 - 09.2015

Perform general administrative tasks to ensure the efficient flow of work.
Provide high-level administrative support to the Executive Director of the organization, including personal assistance, organization, filing, equipment maintenance, correspondence, email communications, follow-up, and dissemination of items for action.
Provide secretarial support to the Advisory Board, including scheduling and minuting meetings.
Carry out accounts payable and receivable tasks, including bank reconciliations, cash flow management, and invoice issuance.
Provide excellent customer service, clarify doubts, and solve problems.
Receive and distribute mail, and manage schedules.
Assist in the organisation of events and meetings.
Undertake project work, including responsibility for reporting requirements, research and analysis, recommendations, actions, and implementation plans.
Assist in the purchasing process and stock management of office supplies.
Handle cash and use the Point-of-Sale system.
Collect sales reports.
Organise files, manage documents and information, and update data (financial documents) into the system.

Education

Certificate IV - Accounting

TAFE New South Wales
Australia
12.2024

Graduate Certificate - Registration Strata & Real Estate

Australian College of Professionals
Australia
04.2023

Postgraduate Degree - Public Law & Governance

Legale Educacional
Curitiba, Brazil
01.2021

Master of Science - Properties, Commerce & Business

Universidade Estacio
Curitiba, Brazil
04.2020

Bachelor of Science - Law

Pontifícia Universidade Católica Do Paraná
Curitiba, Brazil
12.2017

Skills

  • ● Critical eye and ability to document processes
    ● Able to maintain an excellent relationship with everyone involved in work project
    ● Ease of learning which allows me to be connected to new business trends
    ● High degree of organisation, bringing greater visibility to the entire team
    ● Excellent ability to deal with problems patiently, finding simple solutions
    ● Strong ability to meet deadlines, define and achieve goals
    ● Ability to work in teams, collaborate and provide support for others
    ● Knowledge in Microsoft Office (Excel, Word and PowerPoint)

Timeline

Assistant Strata Manager

PICA Group
09.2022 - Current

Legal Assistant

Mullane & Lindsay Solicitors
05.2022 - 09.2022

Legal Counsel

Tribunal De Justica Do Estado Do Parana
01.2019 - 03.2021

Lawyer

Self Employed
05.2018 - 03.2021

Legal Assistant

Cohab CT
11.2015 - 11.2017

Administrative Officer

Sesc Maranhao
11.2010 - 09.2015

Certificate IV - Accounting

TAFE New South Wales

Graduate Certificate - Registration Strata & Real Estate

Australian College of Professionals

Postgraduate Degree - Public Law & Governance

Legale Educacional

Master of Science - Properties, Commerce & Business

Universidade Estacio

Bachelor of Science - Law

Pontifícia Universidade Católica Do Paraná
Caroline Madden