Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Caroline Mallia

Kurunjang,VIC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Manager with over 20 years of experience in Hospitality. Excellent reputation for resolving problems and improving customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Reliable employee seeking position. Offering excellent communication and good judgment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of task and training in hospitality. Motivated to learn, grow and excel in hospitality. Support Reliable Support Worker enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Reliable Manager enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Caring and empathetic Support Worker with 1 years of experience providing therapeutic support for adults with disabilities. Competent planner, developer and implementer of complex individual program plans. Certified medication administrator, verifying patient medicine and nutrition plan adherence according to strict detail.

Overview

35
35
years of professional experience
1
1
Certification

Work History

School Canteen Manager

Kazzelly Catering
Brookfield, Victoria
01.2010 - Current
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Served customers and followed outlined steps of service.
  • Identified issues, analyzed information and provided solutions to problems.
  • Resolved problems, improved operations and provided exceptional service.
  • Improved operations through consistent hard work and dedication.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Participated in team-building activities to enhance working relationships.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Used coordination and planning skills to achieve results according to schedule.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Support Worker

Infinite Support
Point Cook, VIC
01.2021 - 12.2021
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
  • Visited home environments to help clients develop comprehensive life, technical and job skills.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with daily living activities, running errands and household chores.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Recorded status and duties completed in logbooks for management.
  • Completed regular check-ins and progress report for each client.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.

Canteen Assistant

St Bernadette's Primary School
Sunshine, VIC
02.2008 - 12.2010
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Served customers and followed outlined steps of service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Gaming Attendant, Bistro & Function Waitress

Glengala Hotel
Sunshine, VIC
01.2008 - 07.2008
  • Explained and demonstrated games and attractions to assist guests.
  • Interacted with guests to encourage play and enforced rules of each game.
  • Performed cash handling duties, provided change and balanced money at end of shift.
  • Informed Supervisor on duty of significant concerns, broken machines, out of order games and problems.
  • Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
  • Prepared electronic gaming device's payoff requests and tax forms for jackpots in accordance with policies and regulations.
  • Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
  • Answered guest questions to provide fun game experience.
  • Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
  • Reported concerns, broken machines and out-of-order games to supervisor.
  • Facilitated birthday parties and special events to deliver high levels of guest satisfaction.
  • Assisted with ticket redemption and provided prize selection to customers.
  • Monitored tables for guest needs to identify customer service opportunities.
  • Reconciled cash drawer and corrected any errors.
  • Conducted routine rounds through game room floor to check and test games.
  • Provided information regarding promotions and menu items.
  • Maintained clean and organized appearance for restaurant areas to attract and retain customers.
  • Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements.
  • Assisted customers with information regarding menu offerings and nutrition information.
  • Adhered to all safety and sanitation standards while preparing and delivering food.
  • Communicated proactively with guests to troubleshoot problems and provide guidance.
  • Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.
  • Adhered to fire safety regulations for facility usage regarding capacity and fire marshall restrictions.
  • Delivered food to guest tables with timeliness and efficiency.
  • Cleaned and maintained dining area and condiment stations.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Delivered items to guest tables and addressed and requests.
  • Demonstrated knowledge and applied proper food handling standards.
  • Processed customer orders and accurately entered into order system.
  • Relayed information about menu selections and featured products.
  • Reported game malfunction to maintenance department for resolution to decrease machine downtime.
  • Managed multiple tasks in high-volume environment.

Receptionist

Kooringal Golf Club
Werribee, VIC
08.2007 - 01.2008
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Oversaw inventory materials monitoring, requisitions and supply re-stocking.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Liaised with vendors, contractors and professional services personnel to properly process orders.
  • Maintained building security by monitoring logbook and issuing visitor badges.

Night Shift Supervisor

Deer Park Hotel
Deer Park, VIC
01.2002 - 01.2006
  • Observed each team member to carry out duties and provided constructive criticism.
  • Trained staff members to perform inventory management, customer service and maintenance.
  • Managed communication between associates and management, addressing key issues and needs.
  • Assigned each member of 3 person team with specific daily tasks and responsibilities.
  • Upheld federal safety standards and environmental disposal protocols.
  • Compiled reports on production shortfalls, accidents and equipment problems.
  • Assisted customers with complaints, questions, and concerns.
  • Organized evening meetings to set operations for following day and next shift crew.
  • Coordinated with production managers, monitoring material movement in and out of facility.
  • Maintained stock of products and ordered new products when stock was running low.
  • Supervised ongoing daily production phases.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Managed staff hiring, training, and supervision.
  • Cultivated professional working relationships with peers and supervisors.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Coordinated schedules and reviewed work performance for staff.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.

Police Administrative Aide

Victoria Police
Melbourne, VIC
02.1992 - 01.2006
  • Observed strict confidentiality guidelines to properly secure information and data.
  • Answered phone and provided assistance to callers under supervision of Chief Inspector Fraser.
  • Entered information from crime reports into police department's database using LEAP..
  • Scheduled appointments and maintained calendar for Chief Inspector
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Performed daily typing and filing for major crimes unit.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Conducted invoicing and investigated accounts receivables discrepancies.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Composed and proofread memos, letters and reports to verify error-free communication.
  • Maintained daily reports and advised executive leaders in decision-making processes.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Established administrative work procedures to track staff's daily tasks.
  • Performed research to collect and record industry data.
  • Created and implemented standard operating procedures for records handling.
  • Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
  • Developed recordkeeping systems for employee records and company documents to optimize operations and reduce project lags.
  • Managed complex and detailed projects for executives by ensuring budget adherence and timely delivery.
  • Lecture at school's on Proctective Behaviours how to keep students safe.
  • Worked within different sections of Victoria Police eg Werribee Police Station, Mildura Police Station, Moonee Ponds Police Station, Avondale Heights Police Station, Victoria Police Center, Death Notification Unit and Protectives Behaviours Unit.
  • Lecture at Victoria Police Academy Glen Waverly
  • General Duties
  • Watch house Duties
  • Telecommunications

Education

Kyneton Secondary School
Year 12
12.1987

Skills

  • Flexible and Adaptable
  • Flexible & Adaptable
  • Collaboration
  • Conflict Resolution
  • Customer Service
  • Self-Motivated
  • Good listening skills
  • Decision Making
  • Responsible
  • Data Entry
  • Team Building
  • Leadership
  • Organization and Time Management

Certification

Food Safety

Certificate II in Retail

Provide Cardiopulmonary Resuscitation

Provide First Aide

Quality Safety and You NDIS Worker Orientation

Infection Control Training

Intellectual Disability Mental Health

Timeline

Support Worker

Infinite Support
01.2021 - 12.2021

School Canteen Manager

Kazzelly Catering
01.2010 - Current

Canteen Assistant

St Bernadette's Primary School
02.2008 - 12.2010

Gaming Attendant, Bistro & Function Waitress

Glengala Hotel
01.2008 - 07.2008

Receptionist

Kooringal Golf Club
08.2007 - 01.2008

Night Shift Supervisor

Deer Park Hotel
01.2002 - 01.2006

Police Administrative Aide

Victoria Police
02.1992 - 01.2006

Kyneton Secondary School

Similar Profiles

CREATE PROFILE
Caroline Mallia