Summary
Overview
Work History
Education
Skills
Affiliations
Websites
References
Timeline
Generic

Caroline Marsh

Brisbane,QLD

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

25
25
years of professional experience

Work History

Startup Founder

Plant Skin Therapies
Brisbane, QLD
09.2024 - Current
  • Developed business plan to launch startup venture.
  • Conducted market research and identified target customer segments.
  • I created a website and social media presence to promote the startup.
  • Developed strategies for marketing campaigns to increase brand awareness.
  • Oversaw financial operations including budgeting, forecasting, and accounting.
  • Organized events to engage prospective customers and build relationships within the community.
  • Monitored performance metrics, such as sales volume and customer satisfaction scores.
  • Participated in networking events to build relationships with potential partners or customers.
  • Designed and launched innovative products and services, ensuring they meet market needs and customer satisfaction.

Part Time Sales Assistant

Pink
Manchester, UK
11.2018 - 11.2019
  • Greeted customers and assisted with product selection.
  • Assisted in creating displays to promote products.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Informed customers about current promotions and discounts.
  • I Assisted customers with returns, exchanges and refunds.
  • I Replenished merchandise on shelves as needed throughout the day.
  • I provided customer service by answering questions, resolving problems, and responding to complaints promptly.
  • Maintained cleanliness of the sales floor area at all times.
  • I Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
  • I Attended staff meetings to discuss new products or changes in store policy or procedure.
  • Helped customers find specific products, answered questions, and offered product advice.
  • I Answered incoming telephone calls to provide store, product, and service information.
  • Monitored stock levels to facilitate restocking and replenishment of shelves.
  • Built and maintained relationships with peers and upper management to drive team success.
  • I Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
  • I Greeted customers to determine theirwants or needs.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Customer Service/ Supplier Controller

House Of Bath
Bath UK, UK
02.2000 - 11.2003
  • Developed and implemented effective internal control systems to ensure compliance with GAAP, company policies and procedures.
  • Analyzed financial data and generated accurate financial statements on a monthly basis.
  • Reviewed journal entries for accuracy and completeness.
  • Coordinated month-end closing process in order to meet tight deadlines.
  • Monitored accounts receivable and payable activity to ensure proper reconciliation of accounts.
  • Provided support during audits conducted by outside agencies or internal audit teams.
  • Prepared consolidated financial statements at period end close including balance sheet reconciliations.
  • Served as primary contact for external auditors throughout year-end audit process.
  • Coordinated timely collections with appropriate project managers and customers to manage cash flow.

Education

High School Diploma -

Kingdown School
Warminster Wiltshire

Skills

  • Business Networking
  • Innovation management
  • Technical knowledge
  • Marketing expertise
  • Customer Acquisition
  • Start-Up Operations
  • Entrepreneurial and Innovative
  • Business Planning
  • Market Knowledge
  • Cash Flow Management
  • Client Engagement
  • Marketing
  • Business Administration
  • Trends Analysis

Affiliations

  • I am a keen runner and have participated in several marathons and charitable events to raise awareness.
  • Yoga
  • Walking
  • Reading
  • Gardening
  • Cooking
  • Holistic Therapies
  • Natural Skincare

References

References available upon request.

Timeline

Startup Founder

Plant Skin Therapies
09.2024 - Current

Part Time Sales Assistant

Pink
11.2018 - 11.2019

Customer Service/ Supplier Controller

House Of Bath
02.2000 - 11.2003

High School Diploma -

Kingdown School

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Caroline Marsh