Caroline McComb

• Managed email inbox and phone lines for the human rights law program, ensuring detailed and accurate client file notes are logged digitally and physically for any client interactions.
• Acted as a client liaison between lawyers and clients, escalating urgent matters and providing answers to clients from lawyers regarding their cases.
• Schedule client meetings on behalf of Solicitors and ensure correct meeting room and translation service booked.
• Assisting clients with completing and submitting a broad a range of legal documentation such as Freedom of Information requests, medical document sourcing, lodging of visa documentation, drafting of statements etc.
• Detailed and meticulous file noting of all client interactions using the Salesforce legal case management system and creating physical copies for the client's printed filing system (which was abolished in 2022).
• Transcribing client audio files from various sources such as the Department of Home Affairs interviews.
• Conducting client interviews on behalf of lawyers and facilitating the use of translation services as required.
• Conducting country research as required by lawyers in relation to a client's cultural background.
• Summarising large amounts of medical and immigration information into concise client file summaries for lawyers.
• Drafting legal submissions for review by Solicitors.
• Assisting with a variety of other administrative tasks required by Solicitors.
• Assisting with onboarding of junior volunteers, enhancing their contributing to the client needs and the regulatory requirements of legal file keeping associated with providing legal advice to clients on behalf of lawyers.

• Developed comprehensive communications strategies, incorporating both traditional and digital media channels.
• Managed the planning, logistics, venue sourcing, photography, collateral and entertainment for a diverse range of events, from small-scale workshops to large conferences with over 200 stakeholders domestically and overseas.
• Supported the CEO and Executive Directors with booking of flights, transport, restaurants and accommodation.
• Drafted press releases for key announcements and managed media interviews for senior executives of the Foundation.
• Prepared detailed speaking notes, briefing documents and Q&A summaries for CEO, Executive Directors and Operations Manager prior to Telco Together events and media interviews.
• Drafted Chairman and CEO letters for the annual report / drafted all copy and creative for Telco Together's annual report.
• Minute taking at Annual General Meeting and member meetings as required.
• Created and managed all website content, digital communications, collateral and image library for Telco Together and ensured consistent brand awareness and clear messaging at a range of events, seminars and milestone Foundation events.
• Fostered positive relationships with charity partners, senior executives and employees of Australian telco organisations, ensuring strong and continued engagement with Telco Together and its vision to maximise fundraising and volunteering opportunities for telco staff in Australia.
• Trained and supervised event volunteer staff to maximise fundraising potential at events.
• Utilised social media to promote the Foundation's vision, events and increase fundraising outcomes and engagement of member employees.
• Developed detailed post-event reports, documenting all aspects of each event.
• Monitored and controlled event expenditures to meet budgets.
• Managed special projects such as the Apps for Change program which required the creation of a new website and a launch of a webinar series hosted using Cisco's Webex Platform (sourced speakers, researched and write content about apps to educate charities about how to use them effectively to achieve better fundraising, operational efficiencies and engagement outcomes).

• Managed all sponsorship contracts from conception to activation for Chrysler's Jeep brand which included agreements with: the AFL Richmond Football Club, the National Polo Series, Kite Surfing, Carols by Candlelight and various small sporting club partnerships.
• Managed the dealer network distribution of AFL corporate hospitality tickets at AFL games and hosted tables at all Richmond MCG games.
• Managed the successful delivery of a high-profile, high-budget, off-road driving media experience to launch the Jeep Grand Cherokee Diesel, ensuring mitigation of risks associated with this unique driving event and maximising positive media coverage.
• Managed all travel, accommodation, transport, restaurant bookings, itineraries and the writing of briefing notes / Q&A guides for Jeep Ambassadors and senior executives (domestic and international) attending Chrysler and Jeep events including: the Grand Cherokee Diesel launch on Moreton Island, New York Fashion Week media tour, the Rubicon Trail media tour in the USA, Jeep Portsea Polo hospitality launch and the annual dealer network conference.
• Managed Ambassador contractual agreements and logistics of vehicle loan cars.
• Worked cohesively with event, branding and PR agencies to curate the Jeep Polo corporate hospitality experience and to leverage positive brand awareness of Jeep through associations at sponsored events and other opportunities.
• Managed event planning and comprehensive venue, entertainment and hospitality logistics for dealer network and employee events in Victoria, NSW and Queensland.
• Ensured smooth event transition with thorough pre-event walkthroughs and detailed day-of coordination efforts.
• Prepared detailed post-event and media coverage evaluation reports for senior management.
• Monitored and controlled event expenditures to meet budgets.
• Drafted press releases for non-automotive media and facilitated media interviews with senior executives, including provision of all briefing notes and Q&A guides.
• Managed all aspects of dealer network communications and collateral creation to promote and leverage sponsorship activations.

• Provided media relations support services to over 30 brands within The Emirates Group including Dnata Cargo, Dnata Airport Operations, Dnata Travel Services, Dnata international Operations, Emirates Engineering, Emirates Flight Catering, Emirates Airlines Recruitment and Mercator.
• Wrote media releases and communications plans for all planned announcements in my portfolio of brands.
• Assisted the media relations team with crisis communications planning sessions and participated in emergency phone roster duties which involved being on call 24/7 to draft statements about Emirates Airline flight schedule changes, diversions, emergency landings or other unexpected news.
• Drafted speeches, statements and suggested answers for Emirates Airlines spokespeople as requested.

• As the Senior Public Relations Officer for Leisurecorp, I worked closely with senior management and this role primarily focused on managing all internal and external communications for Leisurecorp and a large portfolio of international and domestic property assets.
• Prepared presentations, press releases, briefing notes and detailed Q&A guides for the CEO of Golf and the CEO of Leisurecorp and accompanied them to high-profile media events, media interviews, property launches and conferences.
• Prepared detailed itineraries for the CEO and senior executives at all media events in Dubai, Scotland, South Africa and Europe and accompanied them to all media interviews and events.
• Worked cohesively with agencies and corporate partners to prepare and distribute joint press releases globally.
• Nurtured positive relationships with corporate partners and celebrity Ambassadors in relation to joint media announcements, ensuring positive publicity for Leisurecorp and Dubai and mitigating any risk of negative publicity for Dubai.
• Hosted golf tours and special events for international media and celebrity partners. Briefed and accompanied Leisurecorp spokespeople at all media evens and tours.

In 2008, many Dubai World subsidiaries were closed down and there were large scale redundancies as a result of the GFC.

I was moved into a Sponsorship and Communications role, supporting the Director of Sponsorship for the Dubai World Championship golf tournament (now the DP World Championship). This role involved;

• Providing a wide range of administrative support to the Director of Sponsorship including preparing presentations, booking domestic and international travel and accommodation for the Director and other senior executives, calendar management and scheduling of all sponsor meetings,preparing meeting agendas and sponsorship proposals, taking minutes at sponsor meetings and following up with potential leads.
• Once all sponsors were confirmed for the tournament, this role involved managing the deliverables of sponsor contractual obligations at the tournament and building positive relationships with sponsors in a challenging financial environment.
• Managed all aspects of a variety of sponsor and media events of all sizes ranging from senior executive breakfasts and dinners, to media golf events , to the global media launch of Dubai's partnership with The European Tour, to a high profile media event in Scotland announcing Leisurecorp's acquisition of Turnberry Resort, and a number of complex photo shoots in locations such as Shanghai and the Burj Al Arab in Dubai.