Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Caroline McIntosh

Gold Coast,QLD

Summary

Hardworking and enthusiastic individual passionate about building a rapport with customers to create a great experience. Friendly, approachable and possess excellent interpersonal and communication skills with a willingness to learn and ability to adapt to different environments. Effective team player, willing to help where I can to complete tasks.

Overview

7
7
years of professional experience

Work History

Duty Manager

Sport Aberdeen
10.2022 - 03.2024
  • Carried out frequent and thorough building checks to ensure the health and safety of customers and staff.
  • Ensured myself and other members of staff were adhering to strict policies and standard operation procedures.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Manage staff and work alongside colleagues to ensure the smooth running of the venue.
  • Monitored stock levels of various catering provisions and placed orders when appropriate.
  • Ensured the facility was clean and presentable by maintaining high standards and attention to detail.
  • Provide first aid and perform swimming pool rescues where appropriate.

Bartender

Sport Aberdeen
09.2022 - 03.2024
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Adhered to laws and company policy regarding alcoholic beverage services and customer regulations.
  • Served high customer volumes in a short period of time at National Ice Hockey events.

Lifeguard/Leisure Attendant

Sport Aberdeen
04.2017 - 03.2022
  • Maintained observation of the pool hall to ensure the health and safety of pool users.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
  • Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
  • Ensured swimming pool, sports hall and gym studio set ups were completed promptly to allow the smooth running of facility programmes.

Education

Bachelor of Science - Biomedical Science

Robert Gordon University
Aberdeen, Scotland
07.2021

Skills

  • Handling Difficult Customers
  • First Aid CPR AED
  • Decision-Making
  • Teamwork and Collaboration
  • Team Supervision
  • Diversity and Adaptability
  • Cash Handling
  • Able to Work at a Fast Pace
  • Friendly And Approachable
  • Willingness to Learn
  • Stock Taking and Ordering
  • Reconciliation

Hobbies

Hobbies include travelling, swimming, photography and meeting new people.

Timeline

Duty Manager

Sport Aberdeen
10.2022 - 03.2024

Bartender

Sport Aberdeen
09.2022 - 03.2024

Lifeguard/Leisure Attendant

Sport Aberdeen
04.2017 - 03.2022

Bachelor of Science - Biomedical Science

Robert Gordon University

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Caroline McIntosh