Caroline Morell
Douglas Park,NSW
Summary
Creative and enthusiastic worker which is passionate about building trust and rapport with at-risk youth through non-judgmental approach, patient demeanor and compassionate interpersonal skills. Motivated Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities and children and young people in need. Collaborative and analytical advocate builds strategic partnerships, advocate for children and young people and advance change for communities in need.
Overview
23
23
years of professional experience
Work History
Client service officer
Homes NSW Housing
04.2017 - Current
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and support.
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both clients and staff.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Delivered high-quality client support by efficiently managing multiple priorities while maintaining a positive attitude under pressure situations.
- Implemented process improvements that resulted in reduced response times for clients'' inquiries without sacrificing quality or accuracy.
- Advocated for client rights and well-being by addressing concerns with appropriate supervisory staff, ensuring that all clients received quality
- Developed effective time-management skills while juggling multiple caseloads concurrently without sacrificing quality of care provided.
- Contributed to the overall success of the housing program by participating in regular staff meetings, sharing feedback and suggestions for improvement.
- Monitored and tracked client progress through comprehensive case notes, utilising data to inform program evaluation efforts and adapt services as needed.
- Assessed risk factors of clients and made referrals for further services.
- Managed caseload to satisfy multiple clients with diverse needs.
Foster Care Caseworker
Challenge Children's services
07.2015 - 12.2016
- Enhanced communication between foster families and agency by maintaining regular contact through phone calls, emails, and visits.
- Building rapport with Children and young people with a strength based approach
- Ensured safety and wellbeing of children in foster care by conducting regular home visits and inspections.
- Improved foster child placement success by conducting thorough assessments and creating personalised case plans.
- Developed strong relationships with community partners such as schools, healthcare providers, and mental health professionals to better support children and young people's needs.
- Facilitated successful reunification's of children with their biological parents or alternative long-term placements through diligent case monitoring and comprehensive support services.
- Increased knowledge on current best practices for foster care caseworkers by attending professional development workshops and trainings regularly.
- Effectively managed high caseloads while adhering to strict timelines for documentation submission and reporting requirements set forth by state regulations.
- Reduced instances of placement disruptions by providing ongoing support to foster families through education on trauma-informed care strategies.
- Promoted positive relationships between birth parents and foster caregivers through mediation efforts during scheduled visitations.
- Assisted youth in developing independent living skills necessary for a successful transition out of the system upon aging out of care.
- Provided timely crisis intervention when needed to ensure the safety and well-being of all parties involved in a case scenario.
- Contributed to higher rates of permanent placements by collaborating with adoption specialists on matching children with suitable adoptive families.
- Maximized available resources for clients by networking within the community to identify appropriate services and support.
- Maintained accurate and up-to-date case records, ensuring compliance with agency standards and state regulations.
- Supported the recruitment of potential foster families by participating in community outreach events and information sessions.
- Contributed to a positive work environment by actively engaging in team meetings, sharing experiences, knowledge, and resources with fellow caseworkers.
Program Coordinator
St Vincent de Paul society
10.2011 - 07.2015
- Home visitation program, visiting marginalized client or families in the community of Macquarie fields
- Completed intake and risk assessment determined if clients required a referal to internal and external agencies
- attending Non government, Government agency meeting, promoting program with community, supervising and training volunteers, assessing the safety of volunteers, self and clients whilst attending home visits.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Created comprehensive reports on program progress, presenting findings to stakeholders and adjusting strategies as needed.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Conducted market research to identify trends and potential opportunities for program growth or expansion.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Monitored performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.
- Developed and implemented new media programming strategy that increased viewership.
- Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
- Implemented evaluation tools to measure program effectiveness, utilising data-driven insights for continuous improvement.
Contact supervise worker
Relationships Australia
06.2012 - 06.2015
- Supervise contact visits between child with parent
- Observed children and young people interaction with their families or parent
- Strong attention to detail and excellent record-keeping abilities
- Providing safe and positive environment for children with engaging with parent
- Analyse and assess to determine weather child and young person is safe
- Maintaining strict confidentiality and role modelling positive behaviour
- Ensuring caregivers and families are safe
- Attending and engaging in staff mettings
Caseworker Children and young people
St Vincent De Paul Society
09.2010 - 09.2011
- Working with children and young people and the families in a refuge
- Assessment interviews, referrals to supports, working with single dads or mothers which required assistance on parenting, conducting workshops for parents, MRG reporting if there were any child protection concerns
- WHS issue, case notes, case plan, meeting and liaising with schools, advocating for parents
- Organized and prioritized work to complete assignments in a timely, efficient manner
- Served as a friendly, hardworking, and punctual employee
- Worked well independently and on a team to solve problems.
- Ensured adherence to state regulations by maintaining timely documentation and meeting reporting deadlines.
- Delivered ongoing support for families navigating the child welfare system, contributing to successful reunifications in multiple cases.
- Managed high-risk cases involving substance abuse or domestic violence concerns with specialized interventions tailored to each situation.
- Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Provided crisis intervention services, ensuring the safety and stability of clients during challenging situations.
- Advocated on behalf of clients in legal proceedings, securing favourable outcomes in numerous cases.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Offered support and direction to families and coordinated with court system and other community agencies for treatment.
- Provided crisis intervention and case management services to child, family and legal guardians.
- Advocated for client rights and represented client interests at administrative hearings.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Educated clients and families on mental health, wellness and recovery topics.
- Utilized evidence-based practices to provide effective interventions for clients.
- Facilitated peer support groups to help clients connect with others.
- Implemented community outreach programs to promote mental health awareness.
- Facilitated group therapy sessions to help clients develop coping skills and improve communication.
- Developed and maintained strong relationships with community resources for successful referrals.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Determined eligibility and suitability for programs by performing client intake interviews and bio-psycho-social assessments.
- Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
Child Care Worker
KU Children's Services
01.2001 - 12.2005
- Enhanced children''s emotional well-being by developing individualized care plans and providing consistent support.
- Improved communication skills of children through age-appropriate language activities and interactive play.
- Maintained a safe and nurturing environment by implementing strict safety protocols and supervising children at all times.
- Fostered strong parent relationships with regular updates on child progress, addressing concerns promptly and professionally.
- Assisted children in developing fine motor skills through hands-on activities such as drawing, painting, and crafts.
- Increased socialization among peers by facilitating group activities designed to teach cooperation and teamwork.
- Promoted healthy eating habits by preparing nutritious meals and educating children on the importance of balanced diets.
- Implemented creative learning activities to promote cognitive development in line with developmental milestones.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Developed age-appropriate activities and crafts to engage children.
- Encouraged children to develop healthy social and emotional skills.
- Responded to inquiries from parents and guardians.
- Provided support and guidance to children in conflict resolution.
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Developed lessons and activities to promote children's physical and emotional development.
Education
Certificate IV Social Housing -
Tafe
01.2018
Diploma in community services case management -
TAFE
06.2014
Certificate -
Courses
06.2008
Skills
- Strong empathy
- Conflict Mediation
- Excellent Communication
- Problem-Solving
- Relationship Building
- Organizational Skills
- Time Management
- Trauma Informed Care Framework
- Interpersonal Communication
- Professionalism
- Adaptability and Flexibility
Personal Information
Driving License: NSW Drivers licence
References
References will be provided upon request
Training
- Mental health first aid 2020
- Suicidal training life line 2019
- FACS-Child protection-identifying and responding to risk when working with children and young people-2016
- Therapeutic Crisis Intervention 2016
- SMART Trauma Training 2015
- First Aid
- Accidental Counsellor 3-day training 2013
- Understanding the heart of poverty 2012
- Understanding working with the Indigenous community 2019
- Effects of Domestic Violence in people 2011
- Working with Children with Autism 2008
Timeline
Client service officer
Homes NSW Housing
04.2017 - Current
Foster Care Caseworker
Challenge Children's services
07.2015 - 12.2016
Contact supervise worker
Relationships Australia
06.2012 - 06.2015
Program Coordinator
St Vincent de Paul society
10.2011 - 07.2015
Caseworker Children and young people
St Vincent De Paul Society
09.2010 - 09.2011
Child Care Worker
KU Children's Services
01.2001 - 12.2005
Certificate IV Social Housing -
Tafe
Diploma in community services case management -
TAFE
Certificate -
Courses
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