Caroline Nesbitt

• Developed strategy and roadmap in collaboration with executive partners to establish and clearly define objectives and priorities of a large, complex program ($450m+), providing strong foundation for alignment across a diverse group of stakeholders
• Developed prioritisation framework to objectively and transparently manage budgets and resources among stakeholders with competing priorities and needs
• Developed cross-functional teams including legal, risk and compliance expertise from pre-initiation fostering culture of collaboration and innovation. that ensured compliance and reduced rework.
• Strengthened stakeholder relationships leveraging external panels and advisory groups to drive continuous alignment and strengthen relationships
• Uplifted risk management, reporting and assurance strategies to meet expectations of Tier 1 program

Led advisory projects to drive client satisfaction by providing tailored consulting solutions according to their unique business challenges.

• Developed group data strategy and 3-year integrated roadmap, negotiating with and driving alignment across complex stakeholder environment to develop business case for $30m investment to deliver to $100m in benefits to be realised over 10 years.
• Collaborated with architecture, engineering, operations, and finance teams to reduce cloud expenditure, introducing enhanced FinOps-based practices and consistently implementing these across teams
• Organised training for data engineers and led design and development of first-real time integration pattern across enterprise after new requirements were discovered mid-way through middleware modernisation
• Worked closely with global CIO & GMs, and tech and data leads to establish cross functional operating model and allocate resources to increase IT-business collaboration and drive alignment of engineering solutions with strategic vision
• Managed problematic engagements, ensuring high-quality completion to maintain excellent customer service program

Established trusted relationships through exceptional service and management of account teams that led to shift to long term partnership relationship model along with favourable contract terms and guaranteed revenue growth (X% per annum)

• Managed budgets and contracts for multiple accounts, ensuring optimal allocation of resources (>40 data and cloud engineers) and fostered a supportive environment that encouraged professional growth and account loyalty for mutual benefit, while also managing internal KPIs
• Evaluated staff performance and provided coaching to address inefficiencies
• Completed comprehensive design evaluations to scrutinize projects ahead of client review
• Expanded revenue streams with development of strategic partnerships and cross-functional collaborations, expanding from data and cloud engineering to integration services
• Cultivated positive relationships with vendors / alliance partners to deliver timely and cost-effective supply of support and value added services
• Built strong rapport with clients through regular check-ins, status updates, and proactive problem-solving approaches.

As a technology expert supporting business strategy teams, I cultivated internal relationships, evaluated emerging technologies to deeply understand their impact on the business landscape, while also needing to clearly translate technical concepts for board and c-suite stakeholders

• Advised private equity clients on software and infrastructure acquisitions analysing competitive landscapes, assessing targets based on technology, performance, and growth potential to support investment decisions
• Advised global clients on portfolio growth strategy and which technology strategies would most effectively support their vision to expand into new international markets. This resulted in enduring partnerships, with this particular firm following them across consulting firms for ongoing strategic technology advice.

As a Senior Manager at Deloitte, I scoped, planned, resourced, priced and led project execution, exceeding client expectations while meeting financial targets. Through strong leadership, I fostered team morale, provided training and mentoring, and balanced competing priorities across multiple accounts. Additionally, I cultivated enduring relationships that drove repeat business, ensuring sustained success for both clients and the company.

Managed large-scale programs, implementing new systems, frameworks, and processes to achieve challenging objectives, including:

• Reviewed overrun program ($350m+), identified limited ROI, leading to program cancellation and exit from Australian market for global custody provider.
• Conducted due diligence on consortia bid for $1bn government program, providing confidence in solution and execution capability on behalf of bank.
• Assured government (Transport client) business case ($350m), refining benefits framework and recommending re-baselining of program cost-model.

Rail

• Evaluated innovative methods for real-time visibility of crew and assets across transport network to enhance operations and reduce downtime and delays, while navigating complex political landscape.
• Aligned 20 internal and external stakeholders to established a new operating model for managing mobility assets within and between agencies, balancing competing priorities and implementing innovative solutions to overcome challenges leading to productivity gains

Smart buildings

• Developed IoT and advanced analytics-based solution architectures for modern office and retail buildings, to be applied to client's office building and their retail portfolio aimed at enhancing investment value unit

Seconded to client, consistently delivering high-quality work as solution architect across wealth, insurance, and bank divisions that resulted in client personally requesting company progress promotion out of cycle