Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Caroline Ousley

Rowville

Summary

Qualified Medical Practice Manager with proven ability to streamline operations and enhance patient satisfaction. Successfully led teams to implement efficient administrative processes and improve practice performance. Demonstrated expertise in staff management and regulatory compliance.

Overview

17
17
years of professional experience

Work History

Practice Manager - Part-Time

RPS Australia
07.2020 - Current
  • Ordered all office supplies and kept check on inventory levels.
  • Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problem solving.
  • Managed human resources functions including recruitment, hiring and onboarding.
  • Handled job duties for staff members which were unavailable or out of office.
  • Improved patient satisfaction by streamlining appointment scheduling and implementing a more efficient check-in process.
  • Managed budget for the medical practice, reducing overhead costs through careful resource allocation and vendor negotiation.
  • Front of house office administration
  • Maintenance of schedules and consultants and clinical team
  • Managing sensitive information safely
  • Patient care
  • Managing leave
  • Liaising with bookkeeper with EOM reports
  • Maintain IT
  • WorkCover approvals
  • Managing Telephone, Fax and Emails
  • Invoicing and Receipting
  • Reconciliation of end of day banking
  • Surgical Bookings
  • Liaising with Theatre
  • Billing Medicare, DVA, TAC, WorkCover and Eclipse

Casual Bookkeeper

MURAC Health
07.2019 - 08.2020
  • Business Accounting and Reconciling on Xero Software
  • Monthly Pay Runs
  • Monthly Business Invoicing

Practice Manager

PRS Melbourne
07.2019 - 06.2020
  • Office Administration
  • Maintenance of Schedules and consultants and clinical team
  • Managing sensitive information safely
  • Implement policies and procedures
  • Patient care
  • Managing leave
  • Liaising with bookkeeper with EOM reports
  • Maintain IT
  • WorkCover approvals
  • Manage website with third party contractors
  • Implementing staff meetings and agendas
  • Managing Telephone, Fax and Emails
  • Invoicing and Receipting
  • Reconciliation of end of day banking
  • Surgical Bookings
  • Liaising with Theatre
  • Billing Medicare, DVA, TAC, WorkCover and Eclipse

Practice Manager

MURAC Health
04.2016 - 07.2019
  • Office Administration
  • Maintenance of Schedules and consultants and clinical team
  • Business Accounting and Reconciling on Xero Software
  • Managing sensitive information safely
  • Implement policies and procedures
  • Patient care
  • Managing leave
  • Liaising with bookkeeper with EOM reports
  • Maintain IT
  • WorkCover approvals
  • Manage website with third party contractors
  • Implementing staff meetings and agendas
  • Managing Telephone, Fax and Emails
  • Invoicing and Receipting
  • Reconciliation of end of day banking
  • Surgical Bookings
  • Liaising with Theatre
  • Billing Medicare, DVA, TAC, WorkCover and Eclipse

Personal Assistant

MURAC Health
08.2015 - 04.2016

Manager

Jeanswest
02.2011 - 08.2015
  • Welcome and greet customers
  • Ascertain the customer’s needs and wants
  • Answer any customer queries regarding the store, its products or services
  • Manage point-of-sale processes including register operation, receiving and processing cash or credit or other payments
  • Provide change and receipts
  • Counting money sorting change and balancing cash registers
  • Maintain a clean and tidy work environment
  • Stock take
  • Hiring and Training new staff
  • Visual Merchandise
  • Providing 100% customer satisfaction
  • Calculate Wages and Rosters
  • Achieving above KPI’s

Part-time

Jeanswest
08.2010 - 02.2011

Full time Traineeship Receptionist

Access Health Blackburn
03.2010 - 08.2010
  • Meeting and greeting clients
  • Showroom Sales
  • Booking Meetings
  • Arranging Couriers
  • Ordering Supplies
  • Answering and forwarding calls
  • Sorting and distributing post
  • Invoicing

Part time Cashier

Seafood Gallery
01.2008 - 12.2009
  • Greeting and serving customers
  • Manage point-of-sale processes including register operation, processing cash or credit
  • Preparing the deli

Education

Certificate II - Retail

Franklyn Scholar
01.2010

High School Diploma -

Rowville Secondary College
Rowville, VIC
01.2009

Skills

  • Strong written and verbal communication
  • Strong interpersonal communication
  • Proactive
  • Practice management
  • Staff management
  • Records management
  • Policy and procedure development
  • Self-motivated learner
  • Detail-oriented and productive worker
  • Strong professional demeanor
  • Strong customer service skills
  • Honest, reliable and hard working in a neat and tidy manner
  • Set and Meet goals
  • Identify and resolve issues effectively
  • Plastic and Reconstructive Terminology
  • Reconstructive Urology Terminology
  • Advanced Computer skills: Windows, XP, PowerPoint, Microsoft Word, Excel, Outlook, Internet research, Genie Solutions, Clinic to Cloud, Eclipse, Xero Accounting, Squarespace, Google Analytics

References

Contact numbers available on request

Timeline

Practice Manager - Part-Time

RPS Australia
07.2020 - Current

Casual Bookkeeper

MURAC Health
07.2019 - 08.2020

Practice Manager

PRS Melbourne
07.2019 - 06.2020

Practice Manager

MURAC Health
04.2016 - 07.2019

Personal Assistant

MURAC Health
08.2015 - 04.2016

Manager

Jeanswest
02.2011 - 08.2015

Part-time

Jeanswest
08.2010 - 02.2011

Full time Traineeship Receptionist

Access Health Blackburn
03.2010 - 08.2010

Part time Cashier

Seafood Gallery
01.2008 - 12.2009

Certificate II - Retail

Franklyn Scholar

High School Diploma -

Rowville Secondary College

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Caroline Ousley