Summary
Overview
Work History
Skills
EDUCATION AND TRAINING
REFEREES 1
REFEREES 2
Timeline
Generic
Caroline Phengrasmy

Caroline Phengrasmy

Sydney,Australia

Summary

I am an experienced professional with a diverse background spanning aviation, real estate, and the dance industry. With a strong focus on enhancing customer experiences, excelling in teaching, and driving business growth, I leverage effective communication and critical thinking to deliver impactful results. My adaptability and professionalism have played a key role in team success and operational excellence. Additionally, my expertise in marketing and networking has led to significant improvements in engagement and efficiency across these industries.

Overview

12
12
years of professional experience

Work History

Flight Attendant

QantasLink
Sydney, NSW
01.2024 - Current
  • Conducted pre-flight checks to ensure safety compliance and cleanliness.
  • Attended training sessions to stay current on procedures.
  • Monitored cabin environment, ensuring safety compliance and passenger comfort.
  • Resolved customer issues promptly and professionally to maintain a high-quality experience.
  • Demonstrated safety procedures and emergency protocols before takeoff.
  • Reported incidents or irregularities to the captain and HIRO system.

New Business Manager and Leasing Consultant

Luton
Canberra, Australia
10.2022 - 01.2024
  • Developed and implemented strategies to identify new business opportunities.
  • Maximised business growth by driving high adoption and usage of the marketing platform.
  • Maintained customer relationships through regular communication and feedback.
  • Negotiated vendor and partner contracts to optimise costs.
  • Prepared and presented business reports and insights to senior management.
  • Developed training materials for staff on system efficiency.

Play The Dance Agency
Canberra, Australia
01.2017 - 12.2023
  • Prepared and delivered lessons to introduce students to proper dance techniques and positions.
  • Assessed student progress through observation, feedback, and skill evaluations.
  • Maintained a safe and structured learning environment during rehearsals.
  • Choreographed and coached students for performances and competitions.
  • Organized and maintained class materials, including costumes, and props.
  • Fostered a positive learning atmosphere, promoting discipline, teamwork, and growth.

Dance Teacher

Fresh Funk
Canberra, Australia
01.2015 - 12.2023
  • Developed and implemented age-appropriate lesson plans.
  • Supervised student rehearsals, ensuring safety regulations were followed.
  • Provided individual support for skill development.
  • Encouraged regular practice and improvement.
  • Attended professional development workshops and conferences to stay updated.
  • Evaluated and updated dance syllabi and materials to align with standards.

Senior Leasing Consultant

Independent Property Group
Canberra, Australia
01.2013 - 10.2022
  • Conducted property viewings and inspections to ensure safety and cleanliness.
  • Negotiated leases and renewals with prospective tenants.
  • Trained leasing consultants in tenant engagement and closing deals.
  • Collaborated with colleagues to develop occupancy strategies.
  • Fostered strong relationships with clients through excellent communication.

Skills

  • Communication
  • Adaptability
  • Critical Thinking
  • Marketing
  • Networking
  • Professionalism
  • Observational Skills
  • Time management
  • Training and Coaching
  • Assessment strategies

EDUCATION AND TRAINING

2019
· Reiact National – Finalist Corporate Support Person of the Year.
2018
· Reiact Awards – Corporate Support Person of the Year.
2016
· Diploma of Screen and Media – CMA.
· Independent Property Group Outstanding Performance Award.
2015
· Independent Property Group Quarterly Support Staff Award.
2014
· Independent Property Group Quarterly Support Staff Award.
2010
· Year 12 Certificate - Erindale College.

REFEREES 1

Katrina Kotopoulos
Flight Attendant Manager, SYD
QantasLink
M: 0439 818 159
E: katrina.kotopoulos@qantas.com.au

REFEREES 2

Cassie Grening 
Director/Owner 
Play The Dance Agency 
M: 0417 442 750 
E: playdanceagency@gmail.com

Timeline

Flight Attendant

QantasLink
01.2024 - Current

New Business Manager and Leasing Consultant

Luton
10.2022 - 01.2024

Play The Dance Agency
01.2017 - 12.2023

Dance Teacher

Fresh Funk
01.2015 - 12.2023

Senior Leasing Consultant

Independent Property Group
01.2013 - 10.2022

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Caroline Phengrasmy