Caroline Reti-Derwin
Agnes Water,QLD
Summary
Experienced professional with skills in housekeeping, bakery assistance, and store management. Proficient in baking, decorating cakes, and handling customer service. Seeking a part-time bakery position to utilize my expertise in baking, inventory management, and customer engagement to contribute to a high-quality team and enhance bakery offerings.
Overview
10
10
years of professional experience
Work History
Cleaning Service
CRD Cleaning Service
Agnes Water, QLD
08.2023 - Current
- Cleaning & Sanitization: Thoroughly clean and sanitize all areas of private residences and holiday properties.
- Laundry & Linen Management: Handle washing, drying, folding, and ironing; ensure fresh linens for each guest.
- Inventory & Supplies: Monitor and replenish cleaning supplies; report damages or low stock.
- Attention to Detail: Conduct inspections to identify maintenance needs; ensure properties are pristine.
- Customer Service: Address client requests; ensure satisfaction.
- Time Management: Complete tasks within tight schedules.
- Property Security: Secure all access points post-cleaning.
- Achievements: Received positive client feedback; managed multiple properties efficiently; known for reliability and discretion.
Casual Private Cake Decorator
CRD Sole Trading
Agnes Water, QLD
01.2019 - Current
- Cake Making & Decorating: Create and decorate custom cakes for private functions, focusing on design, flavor, and presentation to meet client expectations.
- Baking Expertise: Prepare a variety of sweet bakery goods, including lamingtons, cupcakes, and pastries, with a focus on quality and taste.
- Private Functions: Cater to special events by offering tailored baked goods that fit the theme and preferences of the event.
- Market Stalls: Sell homemade baked goods at local market stalls, ensuring an attractive display and engaging with customers to drive sales.
- Quality & Freshness: Maintain high standards of freshness and quality in all baked goods, ensuring customer satisfaction.
- Creative Presentation: Design visually appealing baked goods that stand out, enhancing the overall experience for customers.
Customer Service Assistant
Agnes Water Ampol
Agnes Water, QLD
08.2020 - 03.2023
- Customer Service: Greet and assist customers at the fuel service station and restaurant, ensuring a positive experience.
- Fuel Operations: Manage fuel pumps, monitor levels, and perform daily checks to ensure safety and compliance.
- Cash Handling: Process transactions accurately, manage cash registers, and maintain financial records.
- Restaurant Operations: Open and close the restaurant, ensuring cleanliness, stocking supplies, and preparing for service.
- Inventory Management: Monitor and restock shelves, fuel supplies, and restaurant inventory.
- Health & Safety: Adhere to safety protocols, including handling food safely and maintaining a clean environment.
- Time Management: Efficiently manage tasks to ensure smooth operations during opening and closing.
- Achievements: Improved customer satisfaction, ensured compliance with safety standards, and maintained a well-organized, clean station and restaurant.
Assistant Store Manager
Subway
Blackwater, QLD
07.2017 - 01.2019
- Team Leadership: Supervise and train staff, ensuring efficient operations and high-quality customer service.
- Customer Service: Resolve customer inquiries and complaints, ensuring a positive dining experience.
- Inventory Management: Monitor stock levels, place orders, and manage deliveries to maintain product availability.
- Sales & Promotions: Implement sales strategies, monitor daily sales, and promote specials to boost revenue.
- Cash Handling: Oversee cash registers, reconcile daily sales, and manage financial records.
- Operational Oversight: Ensure store cleanliness, food safety compliance, and adherence to Subway standards.
- Achievements: Improved customer satisfaction, increased sales, and maintained a well-organized and efficient store environment.
Bakery Assistant
Agnes Water Bakery
Agnes Water, QLD
04.2014 - 07.2017
- Customer Service: Greet customers, take orders, and provide product recommendations, ensuring a welcoming experience.
- Baking Assistance: Support bakers in preparing dough, mixing ingredients, and monitoring baking processes.
- Product Display: Arrange and replenish baked goods, ensuring attractive displays and freshness.
- Cash Handling: Process transactions, manage cash registers, and maintain accurate sales records.
- Opening & Closing: Prepare the bakery for opening, and clean, organize, and stock supplies for the next day during closing.
- Inventory Management: Monitor stock levels, reorder supplies, and manage incoming deliveries.
- Health & Safety: Maintain cleanliness, adhere to food safety regulations, and ensure a hygienic environment.
- Achievements: Enhanced customer satisfaction, contributed to smooth bakery operations, and maintained high standards of cleanliness and product quality.
Skills
- Detailed Cleaning & Sanitization
- Laundry & Linen Management
- Inventory Management & Reordering
- Attention to Detail
- Time Management
- Customer Service & Complaint Resolution
- Property Security
- Reliability & Discretion
- Fuel Operations & Safety Compliance
- Cash Handling & Financial Management
- Restaurant Opening & Closing Procedures
- Baking & Food Preparation
- Product Display & Merchandising
- Health & Food Safety Protocols
- Team Leadership & Staff Training
- Sales Strategy & Promotion Implementation
- Scheduling & Staffing
- Event Catering & Customization
- Creative Design & Presentation
- Market Stall Operations & Sales
- Problem-Solving & Decision-Making
Availability
Monday, Tuesday, Thursday, Friday, and weekends, preferably within school hours or during night/early morning shifts.
References
- Jazz Salon - Assistant Store Manager Ampol - 0481 727 352
- Maree Capuano - Personal Reference - 0431 074 684
Timeline
Cleaning Service
CRD Cleaning Service
08.2023 - Current
Customer Service Assistant
Agnes Water Ampol
08.2020 - 03.2023
Casual Private Cake Decorator
CRD Sole Trading
01.2019 - Current
Assistant Store Manager
Subway
07.2017 - 01.2019
Bakery Assistant
Agnes Water Bakery
04.2014 - 07.2017
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