- Outdoor Recreation
- Volunteering
- Music
- Astrology
- Reading
- Horseback Riding
- Cooking
- Gardening
- Adventure Travel
- Road Trips
- Cake Decorating
- Personal Development and Self-Improvement
Acting Child and Families Program Manager
10.2024 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Actively engage and participate in effectively implementing the Family Services unit at MAC. I.e., development and implementation of relevant and required policies, procedures, forms, and documents
- In consultation with the People and Culture Team actively engage in the recruitment selection and onboarding for the Family Services Department
- Managing a professional, client focused and motivated team within clearly quantifiable performance and service delivery guidelines.
- Establishing and maintaining a team delivering quality services that anticipate and exceed client expectations
- Provide strategic direction and support to the Family Services programs teams and partners to achieve best practice, continuous improvement, and unit objectives.
- Control and coordinate service delivery that identifies MAC as a service provider of choice.
- Management of staff performance to ensure continuous improvement in the quality of services and programs provided.
- Continuous improvement of Quality Assurance and Workplace Health and Safety within the functional area
- Consulting and collaborating with key stakeholders to enhance service quality, accessibility, and responsiveness, and identify to develop new customer and community services and programs
- Documentation and reporting undertaken in a timely, professional, and accurate manner in compliance with relevant guidelines and requirements
- Support and adherence for MAC’s values: ‘Culture, Respect, Integrity, Community, Collaboration & Teamwork.
- Support and adherence for MAC’s values: ‘Culture, Respect, Integrity, Community, Collaboration & Teamwork
- Act professionally, ethically and with integrity
- Maintain confidentiality on all issues relating to the organisation, its clients, and colleagues.
