Summary
Overview
Work History
Education
Skills
Timeline
Generic

CAROLINE SCANLON

Jindalee,Australia

Summary

A competent and knowledgeable clinical leader, with extensive experience in both primary and tertiary care settings. Skilled in utilizing participative and transformational leadership models to build strong, productive relationships with both clinical and non-clinical employees. Proven success in driving effective collaboration, fostering a team-oriented culture, improving teamwork, and productivity. A dedicated advocate for adhering to company policies, procedures, and National Aged Care Standards, ensuring compliance while optimizing client care outcomes. Experienced in working in multidisciplinary teams to enhance working relationships with internal and external stakeholders, benefiting the services provided. Well-versed in change management principles, having been part of numerous changes to government program funding, resulting in reviews of organizational structure and financial outcomes. A proactive leader focused on continuous improvement, enhancing team performance, and promoting evidence-based practices to always provide the best care. Possesses a comprehensive understanding of funding programs, costs, and the impact of operational efficiency on a business. Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.

Overview

31
31
years of professional experience

Work History

Team Leader Multidisciplinary Care

silverchain
09.2023 - Current
  • Responsible for providing leadership, supervision and support to Nurses in multidisciplinary team structure to ensure the safe, effective, and evidence-based delivery of care. The Team Leader supports clinical governance, promotes continuous learning, and collaborates with stakeholders to ensure service delivery meets client needs and organisational standards.
  • Lead, supervise, and support staff to ensure the delivery of high-quality, multidisciplinary care that achieves optimal clinical outcomes.
  • Mentor and support new staff, facilitating a smooth onboarding and integration process.
  • Partner with Human Resources to address staff management needs, including performance and development planning.
  • Promote a culture of accountability, continuous learning, supervision, and competency maintenance across the team.
  • Deliver expert clinical advice and guidance for complex client care situations.
  • Collaborate with internal and external stakeholders to coordinate and deliver client care in line with contractual, clinical, and organisational standards.
  • Maintain accurate, timely, and professional documentation in accordance with policy and regulatory requirements.
  • Provide supervision and support to students on placement, ensuring a positive and educational experience.
  • Actively participate in internal and external audits and accreditation processes, ensuring ongoing service readiness.
  • Contribute to quality and safety initiatives within the scope of the role, supporting continuous improvement.
  • Perform duties in accordance with Silverchain’s policies and procedures, including compliance with Occupational Safety and Health legislation, Equal Opportunity legislation, and the relevant State Health Code of Conduct.
  • Model and promote behaviors aligned with Silverchain’s Code of Conduct and Best Care Framework.

Registered Nurse Case Manager – Home Care Packages

silverchain
03.2012 - 09.2021
  • Delivered comprehensive case management for older clients receiving government-funded Home Care Packages.
  • Managed individual client budgets to align funding with personal goals and program guidelines.
  • Conducted clinical assessments and developed tailored care plans, ensuring responsive service delivery.
  • Participated in multidisciplinary care planning visits to facilitate holistic, coordinated care.
  • Established communication networks with GPs and hospice services to promote early intervention.
  • Developed links with health services to enhance understanding of Aged and Community Care funding models.
  • Demonstrated expertise in operational and financial aspects, supporting sustainable client services.
  • Contributed to medication documentation review group aimed at reducing incidents among care aides.

Skin Cancer Screening Practitioner

01.2008 - 01.2012
  • Engaged in a nurse-led skin cancer screening program delivered across metropolitan and regional areas of Western Australia for local government. In 2011, I transitioned to an Operations Manager role for 12 months, overseeing program logistics, budgets, and staff training.
  • Performed full-body skin assessments independently, in line with evidence-based clinical guidelines for melanoma and other skin cancers.
  • Delivered individual and group education sessions on sun safety and skin care tailored to outdoor workers in various local government departments.
  • Conducted screening services across metropolitan and regional WA, requiring efficient travel coordination and adaptability in diverse workplace settings.
  • Maintained accurate, timely, and professional documentation in compliance with local government policies and regulatory standards.
  • Delivered care based on current research and best practice guidelines, ensuring high-quality service delivery.

Registered Nurse – Night Duty, Plastic Surgery

Royal Perth Hospital
11.2007 - 01.2008
  • Provided comprehensive overnight nursing care for post-operative plastic surgery patients.

Agency Registered Nurse

Various Hospitals
08.2006 - 01.2008
  • Delivered nursing care across multiple medical and surgical wards, adapting quickly to different clinical environments and protocols.

Registered Nurse – ENT/Plastics

Mount Hospital
12.2006 - 08.2007
  • Provided post-operative care and monitoring for patients undergoing ENT and plastic surgery procedures in a private hospital setting.

Head & Neck Oncology Specialist Palliative Nurse

01.1998 - 01.2006
  • This was a pioneering role developed in response to the lack of dedicated support for Head and Neck Oncology patients from diagnosis through treatment and beyond. As an experienced nursing manager with a strong interest in this patient group and in palliative care, I was invited to lead the development of this role.
  • Established and coordinated multidisciplinary clinics at both a general and oncology hospital. Clinics included medical staff, specialist nurses, speech pathologists, dietitians, and physiotherapists to provide comprehensive patient care.
  • Developed a formal discharge planning and patient education program, significantly reducing average hospital stays by 10 days post-major surgery. This led to decreased delayed discharges and readmissions.
  • Designed and implemented education and training programs for community nurses and family members on gastrostomy feeding and tracheostomy care. This initiative contributed to shorter post-operative hospital stays and reduced readmission rates.
  • Authored clinical guidelines and procedures for community healthcare providers and patients to support continuity of care post-discharge.
  • Created and delivered educational programs for General Practitioners to enhance knowledge of Head & Neck oncology care and community management.
  • Initiated and conducted a study—alongside Consultant Gastroenterologist, Specialist Nurse, and Consultant Radiologist—comparing outcomes between patients receiving nasogastric feeding post-operatively and those receiving pre-operative PEG or RIG tubes. Results showed improved outcomes and shorter hospital stays in the pre-operative group, leading to adoption of this approach as standard practice. This study also formed the basis of my research dissertation.
  • Delivered palliative care communication skills training to third-year medical students, enhancing their competence in patient interactions.
  • Worked closely with the Palliative Care Team to ensure coordinated, compassionate end-of-life care for patients.

Clinical Manager – Head & Neck Surgical Ward (Maxillofacial/ENT)

Manchester Royal Infirmary
01.1995 - 01.1998
  • Held full clinical and operational responsibility for a busy Maxillofacial and ENT surgical ward and clinics. This leadership role required excellence in multidisciplinary collaboration, regulatory compliance, resource management, and professional development initiatives.
  • Oversaw all aspects of ward management, including staff coordination, rostering, patient flow, resource utilisation, and clinical governance to ensure safe, effective care delivery.
  • Participated in the delivery of direct patient care alongside medical and allied health teams, maintaining high standards of clinical practice across head and neck surgical services.
  • Acted as deputy for the Lead Nurse when required, ensuring consistent leadership coverage and smooth ward operations.
  • Championed a learning-focused environment by mentoring staff, supporting continuing education, and leading competency development initiatives.
  • Provided comprehensive education to patients and families before and after major head and neck surgery, ensuring informed and confident recovery journeys.
  • Worked closely with medical staff, allied health professionals, and administrative teams to coordinate care and streamline service delivery. Collaboration with Palliative Care Teams in hospital and community to improve patient outcomes.
  • Ensured all nursing practice aligned with the NMC Code of Professional Conduct and hospital policies and standards.
  • Managed physical and financial resources efficiently, ensuring the ward operated within budget while delivering high-quality care.

Education

Advanced Care Planning Australia Trainer -

02.2023

Wound Management Master Class -

12.2018

Understanding Dementia MOOC -

Tasmania
11.2015

Scholarship funded Graduate Certificate - Dementia Studies

Dementia Studies ECU
01.2014

Certificate - Skin Cancer Medicine

University of Queensland
06.2008

Bachelor of Science 2:1 with Honours - Palliative Care

Manchester University
06.2004

Research dissertation -

University of Manchester
05.2004

Wound Care Nursing -

University of Manchester
06.2003

Interpersonal Skills In Cancer Nursing -

University of Manchester
11.2002

Continuing Care of the Dying Patient & Family -

University of Manchester
Stockport
03.2002

Research Methods -

University of Manchester
11.2001

Ethics & Law & Their Application to Healthcare -

University of Manchester
06.2001

The Nature & Practice of Palliative Care -

University of Manchester
Manchester
03.1999

Oncology Nursing -

University of Manchester
Manchester
04.1997

Primary Nursing -

Aintree Hospital NHS Trust
12.1993

Teaching and Assessing in Clinical Practice -

Aintree Hospital NHS Trust
07.1992

Maxillofacial Course -

Aintree Hospital NHS Trust
Liverpool
07.1992

Registered General Nurse -

Aintree Hospital NHS Trust
Liverpool
01.1991

Skills

  • Clinical leadership and team development
  • Human resource management
  • Staff training and development
  • Performance management
  • Clinical governance
  • Critical issue resolution
  • Transformational leadership
  • Compliance with aged care standards
  • Stakeholder engagement
  • Change management
  • Continuous improvement and quality care
  • Risk management
  • Evidence-based practices implementation
  • Policy development
  • Operational efficiency
  • Financial management
  • Workplace health and safety
  • Infection control protocols
  • Project representation
  • Staff scheduling optimization
  • Time management
  • Integrity and professionalism
  • Self-motivation and resilience
  • Communication skills
  • Team leadership

Timeline

Team Leader Multidisciplinary Care

silverchain
09.2023 - Current

Registered Nurse Case Manager – Home Care Packages

silverchain
03.2012 - 09.2021

Skin Cancer Screening Practitioner

01.2008 - 01.2012

Registered Nurse – Night Duty, Plastic Surgery

Royal Perth Hospital
11.2007 - 01.2008

Registered Nurse – ENT/Plastics

Mount Hospital
12.2006 - 08.2007

Agency Registered Nurse

Various Hospitals
08.2006 - 01.2008

Head & Neck Oncology Specialist Palliative Nurse

01.1998 - 01.2006

Clinical Manager – Head & Neck Surgical Ward (Maxillofacial/ENT)

Manchester Royal Infirmary
01.1995 - 01.1998

Advanced Care Planning Australia Trainer -

Wound Management Master Class -

Understanding Dementia MOOC -

Tasmania

Scholarship funded Graduate Certificate - Dementia Studies

Dementia Studies ECU

Certificate - Skin Cancer Medicine

University of Queensland

Bachelor of Science 2:1 with Honours - Palliative Care

Manchester University

Research dissertation -

University of Manchester

Wound Care Nursing -

University of Manchester

Interpersonal Skills In Cancer Nursing -

University of Manchester

Continuing Care of the Dying Patient & Family -

University of Manchester

Research Methods -

University of Manchester

Ethics & Law & Their Application to Healthcare -

University of Manchester

The Nature & Practice of Palliative Care -

University of Manchester

Oncology Nursing -

University of Manchester

Primary Nursing -

Aintree Hospital NHS Trust

Teaching and Assessing in Clinical Practice -

Aintree Hospital NHS Trust

Maxillofacial Course -

Aintree Hospital NHS Trust

Registered General Nurse -

Aintree Hospital NHS Trust
CAROLINE SCANLON