CAROLINE TAYLOR
Kewdale,WA
Summary
Friendly Receptionist with over 10 years of experience, currently studying Cyber Security.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level ICT position. Ready to help team achieve company goals. To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Dental Front Office Receptionist
Third Avenue Dental
Mount Lawley, WA
03.2021 - 06.2022
- Stock handling Stock control Switchboard
- Understanding of dental insurance Knowledge of dental terminology Medical, Insurance billing specialist Appointment scheduling proficiency Professional and polished presentation Service-oriented mindset
- Data entry Night fill, Managed multiple locations remotely at times
- Answered a busy inbound phone system Open and closed clinics
- Managed customer appointments and dentist hours
- Collected payments from patients and arranged payment schedules
- Managed invoices and transaction receipts
- Verified, updated and entered patient information into system
- Accurately collected and recorded patient medical and dental histories
- Coordinated appointment schedules for both the dentist and oral surgeon.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Helped patients complete necessary medical forms and documentation.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Received and routed laboratory results to correct clinical staff members.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Dental Receptionist
LifeCare Dental
Perth, WA
06.2016 - 02.2021
- Ability to answer and managed a high number of incoming calls and emails
- Collected payments from patients and arranged payment schedules
- Managed invoices and transaction receipts
- Verified, updated and entered patient information into system
- Accurately collected and recorded patient medical and dental histories
- Coordinated appointment schedules for both the dentist and oral surgeon
- Banking and till up duties
- Provided appropriate postoperative instructions as prescribed by Dentist
- Expertly managed difficult or emotional patient situations and responded promptly to patient needs
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Reviewed status of waiting room on a routine basis to ensure that patients were being seen in a timely fashion
- Routinely completed inventory, supply orders and restocked supplies.
- Helped patients complete necessary medical forms and documentation.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Completed patient referrals to other medical specialists.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
MyBeauty
My Beauty Spot Innaloo
Innaloo, WA
01.2014 - 01.2015
- Opened and closed the store, which included counting cash drawers and making bank deposits
- Prevented store losses by utilizing awareness, attention to detail and integrity
- Sought opportunities to up-sell and add-on additional merchandise
- Performed assigned projects and completed checklists in an efficient and accurate manner
- Unloaded trucks, stocked shelves, and carried merchandise out on the floor for customers
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Resolved customer problems by investigating issues, answering questions, and building rapport.
Loan Processor / Customer Service Officer
Bankwest Corporate Office
Perth, WA
01.2005 - 01.2011
- Checking mortgage documents
- Creating home loan accounts
- Dispersing home loans Creating mail packs
- Training of new staff
- Executed accounts receivable reporting enhancements and reconciliation procedures
- Gathered information and entered data into computer system
- Prepared financial and regulatory reports required by laws, regulations or boards of directors
- Reconciled bank accounts and prepared financial statements
- Reviewed credit records to evaluate customer histories
- Prepared month end closing entries for detailed reporting and recordkeeping.
Action Supermarket Cashier/Night Fill
01.2002
- Stock take, till reconciliation / floats, stacking shelves, working in teams.
Junior admin
John Hughes Mitsubishi
Burswood, WA
01.2002 - 01.2005
- Answered up to 120 calls per day in a fast-paced environment
- Completed connections between callers, departments and professionals
- Took down messages and relayed to the appropriate recipient
- Called out emergencies and general announcements using the facility PA system
- Answered calls with a friendly and polite approach to ensure excellent customer service
- Provided training and coaching to new PBX operators
- Compiled and uploaded files into records management system
- Provided comprehensive administrative and clerical support, including organizing files, creating spreadsheets and imaging documents
- Made copies, sent faxes and handled all incoming and outgoing correspondence
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily
- Created databases and spreadsheets to improve inventory management and reporting accuracy
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Helped senior clerical staff complete daily workloads
- Generated shipment invoices, prepared packages and set up courier deliveries for customers
- Trained junior team members on administrative processes, company requirements and performance strategies
- Maintained reception area in orderly manner to provide visitors with a positive first impression of the company
- Managed clerical needs of company employees, including copying, faxing and file management.
Senior Beauty Therapist
Nails Nails Nails
01.2002 - 01.2002
Education
Australian College of Beauty
Cyber Security
Ursula Frayne Catholic College
Certificate III Information Technology - Cyber Security
North Metropolitan Tafe
East Perth 02.2022 - 07.2022
Skills
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Timeline
Certificate III Information Technology - Cyber Security
North Metropolitan Tafe
02.2022 - 07.2022
Dental Front Office Receptionist
Third Avenue Dental
03.2021 - 06.2022
Dental Receptionist
LifeCare Dental
06.2016 - 02.2021
MyBeauty
My Beauty Spot Innaloo
01.2014 - 01.2015
Loan Processor / Customer Service Officer
Bankwest Corporate Office
01.2005 - 01.2011
Action Supermarket Cashier/Night Fill
01.2002
Junior admin
John Hughes Mitsubishi
01.2002 - 01.2005
Senior Beauty Therapist
Nails Nails Nails
01.2002 - 01.2002
Australian College of Beauty
Cyber Security
Ursula Frayne Catholic College
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