Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Caroline (Yixuan) Wang

Melbroune,VIC

Summary

Experienced retail professional skilled in customer service, sales, upselling, cross-selling, and merchandising. Highly organized with strong communication skills and a passion for building client relationships. Proven track record of exceeding sales goals and delivering exceptional customer service. Results-oriented with experience in mass merchants, merchandising, and customer management. Hardworking and motivated team player, adaptable to diverse processes and committed to driving company objectives. Detail-oriented with excellent interpersonal skills and a creative mindset. Eager to contribute knowledge and skills to enhance business performance and meet company needs.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front End Cashier

Costco
Ringwood, VIC
10.2024 - 03.2025
  • Assisted customers in locating items throughout the store.
  • Ensured that all checkout areas were adequately stocked with bags, paper rolls and other supplies.
  • Stocked shelves with merchandise and ensured that displays were organized attractively.
  • Resolved customer complaints in an efficient manner while maintaining excellent customer service standards.
  • Balanced out cash drawer at the end of each shift.
  • Greeted customers warmly upon entering the store and provided assistance when needed.
  • Performed opening duties such as counting money in register drawers and reconciling receipts with sales totals.

Receptionist

Auto Colors Prestige Autobody
06.2024 - 08.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Sales Associate

Menucorp
02.2024 - 06.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
  • Built relationships with customers to encourage repeat business.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Front Desk Receptionist

BeautyDiary
07.2022 - 11.2023
  • Provided a high level of customer service to all clients
  • Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
  • Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed
  • Coordinated with other departments to facilitate efficient operations throughout the organization.

Education

Bachelor in Information Technology Candidate -

Deakin
Burwood, VIC
10.2026

High School -

Box Hill High
Box Hill, VIC
11.2023

Primary School -

St Francis Xavier
Box Hill, VIC
11.2017

Skills

  • Excellent communication Skills
  • POS system operation
  • Product and Service Sales
  • Sales and marketing
  • Customer service
  • Positive attitude
  • Guest Relations Management
  • Teamwork and Collaboration
  • Reliability
  • Multitasking
  • Adaptability
  • Self Motivation
  • Data analysis
  • Time management
  • Patience and empathy
  • Quick learner

Certification

  • RSA
  • Sales Skills for Real Estate Agents
  • Driver's License

Timeline

Front End Cashier

Costco
10.2024 - 03.2025

Receptionist

Auto Colors Prestige Autobody
06.2024 - 08.2024

Sales Associate

Menucorp
02.2024 - 06.2024

Front Desk Receptionist

BeautyDiary
07.2022 - 11.2023

Bachelor in Information Technology Candidate -

Deakin

High School -

Box Hill High

Primary School -

St Francis Xavier

Similar Profiles

CREATE PROFILE
Caroline (Yixuan) Wang