Caroline Wang
Rochedale
Summary
Dynamic and results-driven professional with solid experience in customer service and procurement. Proven track record in strengthening supplier relationships, optimizing purchasing strategies, and improving inventory efficiency. Skilled in problem-solving, communication, and cross-functional collaboration. Committed to delivering exceptional service, fostering teamwork, and driving business success.
Overview
12
12
years of professional experience
Work History
Receptionist
TAIWAN MOBILE COMMUNICATION INC.
01.2025 - 06.2025
- Greeted and guided passengers to their designated pick-up locations.
- Answered incoming calls, recorded messages, and provided relevant information to callers.
- Assisted with internal document delivery and handled incoming/outgoing mail.
- Recorded and processed complaints from passengers and the general public at Taoyuan International Airport.
- Maintained proper filing and archiving of official documents and forms.
- Compiled statistics on passenger and vehicle movements using internal systems and dispatch software.
Purchaser
SHINKONG TEXTILE CO., LTD.
06.2024 - 12.2024
- Managed procurement of standard military uniforms for the Armed Forces.
- Developed and executed annual procurement strategies aligned with budget and business goals.
- Analyzed sales data, consumer behaviour, and market trends to optimize product selection and assortment planning.
Secretary
ASIA VISION DISTRIBUTION CO., LTD.
12.2023 - 06.2024
- Operated a multi-line phone system, greeting callers professionally and courteously.
- Maintained reports, memos, and invoices with strong attention to detail.
- Scheduled appointments and conducted follow-ups to ensure client satisfaction.
- Managed communication with suppliers and handled perfume procurement.
- Assisted in preparing annual marketing and advertising budgets.
- Attended corporate meetings to explore potential new product opportunities.
Purchaser
Sports City International Inc.
06.2021 - 11.2023
- Managed purchasing processes to ensure timely and accurate procurement of materials.
- Executed routine purchasing tasks under the guidance of the Purchasing Manager.
- Optimized delivery planning to reduce costs and promoted responsible sourcing practices.
- Coordinated with production teams and suppliers to resolve delivery and material issues.
Customer Service Associate
EzTravel Co., Ltd.
07.2019 - 05.2021
- Handled incoming calls to provide information, process orders/cancellations, and resolve customer complaints professionally.
- Assisted customers with flight and hotel bookings, and addressed related travel inquiries and procedures.
- Collaborated with corporate clients on employee travel packages and conducted on-site presentations to introduce services.
Operations Assistant
Crown Air & Sea Taiwan LTD
06.2018 - 07.2019
- Oversaw end-to-end order and shipping operations, preparing all export/import documents and coordinating with clients and forwarders.
- Proactively tracked deliveries to ensure on-time arrival and customer satisfaction.
- Well-versed in international trade procedures and logistics documentation.
- Delivered prompt, professional responses to customer inquiries and managed sales through calls and emails.
- Maintained strong communication with international clients and agents to streamline logistics and resolve issues efficiently.
Salesperson
Shin Kong Mitsukoshi Department Store
12.2013 - 12.2017
- Delivered friendly and engaging customer service, building client relationships and identifying sales opportunities.
- Represented the brand by effectively communicating its philosophy and values.
- Managed daily counter operations, including sales, POS handling, cleaning, and inventory checks.
- Contributed to team efforts to meet sales goals and strengthen brand visibility.
Education
Bachelor of Arts - French Language And Literature
Tamkang University
New Taipei City, Taiwan06-2016
Skills
- Customer Service
- Teamwork
- Merchandising
- Purchase Order Management
- Supplier Relationship Management
- Problem solving
Languages
Chinese
Native or Bilingual
English
Professional Working
French
Limited Working
Timeline
Receptionist
TAIWAN MOBILE COMMUNICATION INC.
01.2025 - 06.2025
Purchaser
SHINKONG TEXTILE CO., LTD.
06.2024 - 12.2024
Secretary
ASIA VISION DISTRIBUTION CO., LTD.
12.2023 - 06.2024
Purchaser
Sports City International Inc.
06.2021 - 11.2023
Customer Service Associate
EzTravel Co., Ltd.
07.2019 - 05.2021
Operations Assistant
Crown Air & Sea Taiwan LTD
06.2018 - 07.2019
Salesperson
Shin Kong Mitsukoshi Department Store
12.2013 - 12.2017
Bachelor of Arts - French Language And Literature
Tamkang University
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