Caroline White
Summary
Hardworking Medical Receptionist brings top notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 30 years.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Armidale Ultrasound
04.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to medical office policies.
- Medical Transcriptionist for numerous of medical specialities
- Skilled multi-tasker.
- Able to work in team environment and also work individually
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
- Managed multi-line phone system and pleasantly greeted patients.
- Ability to prioritise work load and and work under pressure.
- Excellent skills in office equipment.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Streamlined appointment scheduling processes, resulting in reduced wait times for patients.
- Completed patient referrals to other medical specialists.
Medical Administration Assistant
Hunter New England Health
03.2015 - 04.2022
- Ward Clerk duties including; telephone enquiries, documenting medical and patient information, collating documents for both admission and discharging of patients, liaising with multidisciplinary teams in regards to patient care and follow up, ordering stores for ward both medical supplies and stationary and maintaining rosters and payroll
- Administration relieve clerk involved covering the following positions; Medical Executive Secretary, Clinical Secretary, Switchboard Operator, Clinical Record Auditor, Medical Records Clerk and Admissions
- Outpatient Clinic Department Receptionist; All reception duties, follow up appointments for patient both in clinic and specialists in major cities.
- Medical Office Coordinator; Recruitment of Locum Medical Officers, Medical transcription for multiple medical professions ei. Surgical, Physician, Radiology, Neurology, Orthopaedics and more.
Education
No Degree -
Cavendish Road State High School
Holland Park, QLD11.1986
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- Office Administration
- Microsoft Office
- Patient Registration
- Medical Billing
- Problem-Solving
- Time Management
- Collaboration and Teamwork
Timeline
Medical Receptionist
Armidale Ultrasound
04.2022 - Current
Medical Administration Assistant
Hunter New England Health
03.2015 - 04.2022
No Degree -
Cavendish Road State High School
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