CAROLINE SYLVIA PRAKASH

• Founded and managed a successful photography business.
• Captured stunning images for a diverse clientele, including outdoor portraits, weddings, and corporate events.
• Optimized business operations by managing over 400+ clients and achieving a 70% profit margin.
• Implemented effective pricing strategies and cost controls to maximize revenue.
• Consistently exceeded client expectations by delivering exceptional photographic results.
• Expanded client base through strategic marketing and networking.
• Implemented online booking and payment systems for enhanced customer convenience.

• Oversaw all aspects of poultry farm operations, including the hatchery, breeder farm, and feed mill.
• Responsible for financial management, project implementation, and customer relations.
• Successfully implemented various projects, including a breeder farm expansion, feed mill upgrade, and cardboard egg tray production.
• Increased chick production, hatch rate, and overall farm profitability.
• Provided technical assistance to small-scale farmers, empowering them to increase their productivity.
• Successfully navigated biosecurity regulatory compliance and resolved financial disputes.
• Leveraged tourism management skills to effectively address customer complaints and understand the demands of the local/international market in relation to the poultry industry.

Achievements

• Started Fiji's first day-old chicks exportation from Fiji to other Pacific Islands like Nauru, Tuvalu, and Kiribati.
• Achieved a 90% hatch rate and reduced chick mortality to 2%.
• Increased chick production by 15% through process improvements.
• Enhanced customer satisfaction to 98%.
• Successfully implemented government initiatives to promote poultry farming in Fiji & the Pacific Islands.

• Provided excellent customer service and resolved inquiries efficiently.
• Accurately entered and managed customer data.
• Scheduled appointments effectively to minimize wait times.
• Performed administrative tasks, such as preparing documents and managing office supplies.
• Greeted visitors and answered phone calls professionally.
• Maintained effective communication with colleagues and customers.
• Identified and resolved administrative challenges efficiently.
• Compiled data from timesheets and other records to determine hours worked and pay rate.
• Performed basic bookkeeping tasks including preparing bank deposits.

• Acquired training with the Property Management Software with Reservations
• Greeted guests and provided customer service support.
• Assisted with check-in and check-out of hotel guests.
• Processed payments for guest accounts.
• Managed Front Desk, Point of Sale & Concierge
• Compiled reports based on guest reviews
• Accommodated special requests from guests
• Managed guest check-in and check-out for both individual travelers and groups
• Addressed guest complaints promptly and professionally
• Provided a brief overview of property assets and activities.

• Assisted in hatchery operations, including egg handling, chick care, and record keeping.
• Maintained optimal hatchery conditions for high hatch rates.
• Handled eggs and chicks with care.
• Maintained accurate records and prepared reports.
• Assisted in equipment maintenance and cleaning.
• Developed knowledge of hatchery equipment and procedures.