YUE CAROLINE YE
Summary
A dedicated and results-driven professional with developing expertise in property recoveries, claims management, and legal analysis. Skilled in assessing liability, engaging with experts, and pursuing pre-litigation settlements through effective negotiation. Demonstrates strong written and verbal communication, effective stakeholder engagement, and a detail-oriented approach to managing complex cases. Adept at leveraging legal and technical expertise to achieve successful outcomes while fostering collaboration and growth. Possesses a strong appetite for professional development, consistently seeking opportunities to expand knowledge and grow within dynamic environments. Excels in environments that require strategic thinking, problem-solving, and a commitment to delivering high-quality results.
Overview
4
4
years of professional experience
Work History
RPOPERTY RECOVERIES CONSULTANT
Insurance Australia Group (IAG) Limited
04.2024 - Current
- Assess recovery potential and identify appropriate avenues for recovery, including Negligence, Australian Consumer Law (ACL), and contractual breaches
- Draft and issue formal correspondence, such as Letters of Demand, to Third Parties and their insurers
- Liaise effectively with Third Parties, Third Party Insurers, Loss Adjusters, and Solicitors to negotiate and progress recoveries
- Demonstrated success in pursuing recoveries, ensuring positive outcomes for complex claims
- Analyse incident facts to identify causation and liability, including developing expertise in assessing fire causes in Fire claims.
- Maintain high standards of written and verbal communication, ensuring clarity and professionalism in all interactions.
PROPERTY CLAIMS CONSULTANT
Insurance Australia Group (IAG) Limited
01.2023 - 03.2024
- Managed home insurance claims as the primary point of contact, providing clear advice on claims coverage and policy interpretation
- End-to-end management of complex claims, involving high-volume document review and communication with customers and external stakeholders
- Drafted decision letters and email correspondence, ensuring accuracy and professionalism
- Utilised file management systems and software tools to streamline claim processes
LAW GRADUATE/JUNIOR SOLICITOR
Hammond Nguyen Turnbull
02.2022 - 07.2022
- Handled over 50 matters across conveyancing and commercial leasing, managing cases from initiation to completion
- Drafted, reviewed, and advised on legal documents, including land sale contracts, leases, and wills
- Collaborated with clients and external stakeholders, including barristers, Police, and government authorities, to ensure timely progress of matters
PARALEGAL/LAW GRADUATE
North Shore Lawyers & Associates
05.2021 - 02.2022
- Assisted in trial preparation, including synthesising evidence, preparing briefs, affidavits, and draft submissions
- Engaged with experts, such as Engineers and Surveyors, to obtain professional reports and evidence
- Conducted legal research and problem-solving to address complex legal issues
- Reported case progress and translated documents to support client needs
PARALEGAL
Inner City Legal Centre
06.2021 - 10.2021
- Coordinated appointments and maintained accurate client records in a centralised system
- Conducted conflict checks, reviewed advice sheets, and prepared client correspondence
Education
BACHELOR OF ARTS (SOCIOLOGY)/BACHELOR OF LAWS (BA/LLB) - Sociology, Laws
The University of Sydney (USYD)
Sydney, NSW01.2021
BACHELOR OF ARTS (SOCIOLOGY) - Sociology
The Australian National University (ANU)
Canberra, ACT12.2015
Skills
- Microsoft Office: Outlook, Word, Excel, PowerPoint
- Search Tools: Detective Desk, Onthehouse, Google
- Legal research databases: LexisNexis AU, Westlaw AU, AustLII, AGIS Plus Text, CaseBase, FirstPoint
- File management systems: SharePoint, OneDrive, Google Drive, LEAP, Smokeball
Languages
English
Mandarin
Websites
References
Available on request
Timeline
RPOPERTY RECOVERIES CONSULTANT
Insurance Australia Group (IAG) Limited
04.2024 - Current
PROPERTY CLAIMS CONSULTANT
Insurance Australia Group (IAG) Limited
01.2023 - 03.2024
LAW GRADUATE/JUNIOR SOLICITOR
Hammond Nguyen Turnbull
02.2022 - 07.2022
PARALEGAL
Inner City Legal Centre
06.2021 - 10.2021
PARALEGAL/LAW GRADUATE
North Shore Lawyers & Associates
05.2021 - 02.2022
BACHELOR OF ARTS (SOCIOLOGY)/BACHELOR OF LAWS (BA/LLB) - Sociology, Laws
The University of Sydney (USYD)
BACHELOR OF ARTS (SOCIOLOGY) - Sociology
The Australian National University (ANU)
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