Carolyn Abalos
Seabrook, VIC
Summary
Experienced business owner with a proven track record at Wonder Wives, excelling in customer relationship management and employee training. Achieved significant client satisfaction through innovative strategies and meticulous attention to detail. Skilled in budgeting and cost control, consistently delivering exceptional results while fostering strong vendor relationships.
Overview
19
19
years of professional experience
Work History
Business Owner
Wonder Wives
09.2017 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Trained and motivated employees to perform daily business functions.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
Administrative Officer
Heathdale Christian College
04.2012 - 09.2017
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Created, prepared, and delivered reports to various departments.
Administrative Officer
Good News Lutheran College
09.2009 - 01.2012
Accounts Payable Clerk
Benetas
06.2006 - 07.2009
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
Education
High School Diploma -
Williamstown High School
Williamstown, VIC01-2005
Skills
- Customer service
- Excellence in Customer relationship management
- Attention to detail
- Driven and determined
- Employee training
- Cost control and budgeting
- Negotiation
- Task delegation
Timeline
Business Owner
Wonder Wives
09.2017 - Current
Administrative Officer
Heathdale Christian College
04.2012 - 09.2017
Administrative Officer
Good News Lutheran College
09.2009 - 01.2012
Accounts Payable Clerk
Benetas
06.2006 - 07.2009
High School Diploma -
Williamstown High School