Summary
Overview
Work History
Skills
Timeline
Generic

Carolyn Aiken

Rooty Hill,NSW

Summary

Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced office environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

27
27
years of professional experience

Work History

Administration Assistant

Various Employment Agencies
Sydney, NSW
01.2010 - Current
  • Monitored schedules and calendar obligations for executives.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Prepared and prioritized calendars and correspondence.
  • Tracked project performance data to generate reports and keep management informed of important trends.
  • Answered incoming calls in a professional manner.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Processed incoming mail on a daily basis and responded to inquiries from internal and external customers in a timely manner.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Drove customer feedback to deliver information to management for corrective action.
  • Inventoried and ordered supplies for office.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Maintained accurate department and customer records.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Prepared invoices, expense reports, memos, letters, and other documents using Microsoft Office Suite applications.
  • Coordinated meetings and travel arrangements for employees.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Processed incoming mail and packages and placed envelopes in bins for employees.
  • Checked stock to determine inventory levels and maintain office supply products.
  • Raised funds by organizing multiple events and diligently managed details to meet deadlines.
  • Provided general clerical support as required by departmental needs.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Organized and maintained files, including electronic records.
  • Updated contact lists regularly with current information.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Scheduled appointments for department personnel as needed.
  • Provided administrative support to management team.
  • Created and distributed documents, such as agendas and meeting minutes.
  • Responded effectively to sensitive inquiries or complaints.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Performed data entry tasks accurately within specified timeframes.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Understood and followed oral and written directions.
  • Delivered products to customer locations on time.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Recognized by management for providing exceptional customer service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Identified needs of customers promptly and efficiently.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.

Officer in Charge

Australian Electoral Commission
Canberra, ACT
08.2023 - 10.2023
  • Stored and safeguarded classified information to maintain utmost confidentiality.
  • Conducted regular meetings with staff to discuss progress on projects.
  • Initiated and implemented new administrative processes to improve efficiency.
  • Implemented changes based on feedback from customers or stakeholders.
  • Coordinated the training of new employees in safety protocols and operational procedures.
  • Maintained records of employee attendance and performance.
  • Resolved customer complaints in an efficient and professional manner.
  • Managed daily operations, including scheduling, budgeting, and staff supervision.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Identified needs of customers promptly and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Understood and followed oral and written directions.

Community Support Worker

Salvation Army
Auburn, NSW
04.1997 - 12.2005
  • Responded quickly to emergency situations involving clients in order to protect their safety.
  • Promoted effective working relationships with service providers and forged collateral contacts to support and deliver community-based approach.
  • Made referrals to utilize community resources for resident's needs.
  • Developed individualized plans for clients and monitored progress towards goals.
  • Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
  • Interviewed patients or members via phone or in-person to gather personal and sensitive information and determined eligibility for various outreach programs.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.
  • Facilitated recreational activities that encouraged socialization and skill development.
  • Developed and implemented fundraising approaches to raise money for cause.
  • Created relationships with businesses, community leaders and citizens through events to promote [Company Name] and add new donors and volunteers.
  • Educated families about available resources within the community.
  • Counseled clients on mental health issues such as depression, anxiety, substance abuse.
  • Administered operating budgets, enforcing internal expense-monitoring controls.
  • Conducted home visits to assess client needs and provide guidance and resources.
  • Assisted clients in developing life skills and independent living abilities.
  • Maintained accurate records of client progress, services provided, and any issues encountered.
  • Maintained accurate records and documented client data in company databases.
  • Served as an advocate for clients in securing resources such as housing, employment.
  • Organized social events to promote community involvement among clients.
  • Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
  • Coordinated with other agencies to ensure comprehensive services were provided to clients.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Planned and completed group projects, working smoothly with others.
  • Understood and followed oral and written directions.
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Completed day-to-day duties accurately and efficiently.
  • Collaborated with others to discuss new opportunities.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.

Skills

  • Customer Service
  • Customer Relations
  • Data Entry
  • Office Administration

Timeline

Officer in Charge

Australian Electoral Commission
08.2023 - 10.2023

Administration Assistant

Various Employment Agencies
01.2010 - Current

Community Support Worker

Salvation Army
04.1997 - 12.2005

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Carolyn Aiken