Carolyn Bayard

• Overseeing and managing all departments and working closely with department heads on a daily basis.
• Ensure full compliance to hotel operating controls, policies, procedures and service standards.
• Be accountable for responsibilities of department heads and take ownership of all guest complaints.
• Constant improvements to the business to enhance the customer experience.
• Deal with the contractors and suppliers.
• Working with on-site employees for pre-opening and set up of the property after off season.
• Advertsing position, interviewing and employing all personal
• Full time reception duties, and guests services working with RMS
• Responsible for following up debtors to ensure all accounts are balanced.
• Maintain a high level of effective interpersonal skills with customers,
  management, company director.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Balance daily cash, accounts and receipts and generate reports to ensure
  accurate accounting of all transactions

Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

• Responsible for the management of housekeeping, maintenance and accommodation of resort.
• Managed daily operations, including scheduling, ordering, and inventory control.
• Recruited, hired and trained new members.
• Delivered exceptional customer service by tending to guest needs.
• Monitored daily operations, including cash handling procedures and staff performance reviews.
• Work closely with the sales and marketing team to optimise revenue streams
  and develop strategies to increase occupancy rates.
• Liaise with property checkers regularly to ensure a high level of consistency and
  quality cleaning.
• Schedule projects and ensure assignments are carried out as planned.
• Trust Accounting, end of month report, fortnightly budgeting reports.
• Report to owners, attending to issues with villas and monthly finance reporting.
• Attend after hour call outs.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Formulated policies and procedures to streamline operations.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Reported issues to Director with great detail.
• Handled problematic customers and clients to assist employees and maintain excellent customer service.
• Assisted in recruiting, hiring and training of team members.
• Responsible for the high-quality presentation of all apartments , this includes
  preparation of cleaning rosters, directing and quality control of cleans, attending
  all maintenance requests, and provision of guest Services when required
• Responsible for guest services, front office, reservations.
• Attend to after hour call outs.

• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Updated and resolved incidents and managed accessorial charges objectively.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Reported issues to higher management with great detail.
• Responsible for guest services, front office, reservations, maintenance, and housekeeping.
• Configure and manager RMS front office reservation system.
• Order and stock take of supplies.
• End of day and end of month finical reporting.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Maintained confidentiality of information regarding clients and company.
• Managed multiple tasks and met time-sensitive deadlines.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled cash transactions and maintained sales and payments records accurately.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Collected guest payments, processed transactions and updated relevant records.

• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Cleaning of Houseboats and reception area.
• End of Day Reports
• Reception and guest services requirements working with RMS booking system.

• General Dust suppression.
• Curing of concrete.
• Filling water tanks, blasters.
• Mixing of material and trim work
• Working with Graders on roads
• Roller work on roads including foundation preparation .

• Foundation work prior to concrete pouring.
• Operation of machinery to mix select fill.
• Curing of concrete work.
• General dust suppression.
• Mixing material with excavators and loaders.

• Watercart Duties

• Watercart
• 6 x 4 Wheel Tipper
• Roller Operator
• Loader
• Labouring
• Peggy

• Watercart
• Dump Truck
• 6 x 4 Tipper
• Roller
• Labourer
• Loader
• Stringing
• Peggy

• General labouring duties