Summary
Overview
Work History
Education
Skills
Achievements
Key Capabilities
References
Timeline
Generic

Carolyn Bell

Skye,VIC

Summary

Customer-oriented Sales Administrator with extensive 11-year background dealing with customer requests and providing quotations, stock availability and delivery date information. Experienced in resolving customer disputes and processing sales orders and contracts. Organized professional recognized for creating and implementing new, efficient methods . Liaises well with suppliers and handling ad-hoc customer sales queries and orders. Proficient in SAP CRM coupled with in-depth knowledge of paper and digital filing systems. Communicative and direct professional committed to achieving quality results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Sales Administrator

Crown Equipment
12.2020 - Current
  • Work across high level management with corporate customers including Bunnings, Coles, Amazon, and others, with the sole responsibility of processing all sales across Fleet, Retail and National accounts in Victoria and Tasmania
  • Establish relationships with stakeholders Australia wide managing customer enquiries
  • Generate supplier purchase orders, process customer orders, credit applications and warranty claims
  • Develop strong knowledge of legal compliance requirements; and negotiate and coordinate execution of contracts
  • Ensure knowledge of products, order status and of customers’ individual needs
  • Achieve outstanding outcomes for the organisation and customers by providing administrative duties to support sixteen sales managers including daily coordination and diary maintenance
  • Prepare documents including quotations, correspondence, and reports
  • Maintain and distribute files and documents in accordance with records management policies, to enable efficient retrieval of information as required.

Assistant to Branch Manager/Payroll Administrator

Crown Equipment
06.2013 - 12.2020
  • Assistant: Manage the prioritising and filtering of information requests, including referring matters to other staff as appropriate
  • Source, format, collate all necessary documentation in preparation for meetings, conferences, and forums to provide relevant information
  • Undertake a range of administrative tasks, including records management, procuring goods and services and reconciliation of accounts to support operational efficiency
  • Provide timely and accurate branch management assistance including diary management, scheduling, and organising internal/external team meetings, recording minutes, providing documents with an action plan
  • Perform general office administration tasks, ordering office stationery, food, and beverages, organising catering for meetings
  • And processing monthly expenses
  • Manage correspondence in and out of the Branch Manager’s office, including prioritising and monitoring of correspondence
  • Maintain working relationships with internal and external stakeholders to facilitate information exchange and engage stakeholders in the business
  • Payroll: Manage the day-to-day payroll requirements of 170+ road and workshop employees in Victoria and Tasmania, forwarding to HO weekly for payment
  • Collate daily times and leave forms for employees, cross-reference daily times with diary sheets and service job cards and provide weekly reports to Field Service Managers and State Service Manager of overtime spend versus technician’s hours reported
  • Maintain annual and personal leave schedule ensuring optimum technician coverage meets all KPIs
  • Manage the payroll operations of employees and contractors on a weekly basis and ensure that all wages are allocated to the correct account costings and all allowances paid in line with company policy and relevant EBA awards
  • Create employee files for new and existing staff members, including salary details, commencement dates, contract specifications and other entitlements
  • Provide team reporting to Department Heads actioning requests, ensuring accurate information exchange and the resolution of issues
  • Work with HR Services regarding recruitment, interviewing, onboarding, and termination of staff.

Education

Certificate IV Occupational Health and Safety -

Swinburne University
2016

Certificate IV in Frontline Management -

New Skills
2016

Skills

  • Sales Support
  • Report Generation
  • Sales Training
  • CRM Software
  • Sales Pipeline Management
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Organizational Skills
  • Excellent Communication
  • Team Collaboration
  • Active Listening
  • Order Processing

Achievements

  • Created and implemented a process from end-to-end that included a training manual to assist with on-boarding of new employees.
  • Structured time management skills to meet the rollout of 480 units for Woolworths to over 230 stores.
  • Provided fulfilment of high-volume orders for Amazon, Coles, Woolworths, Bunnings, and other major customers.
  • Built and administered a new weekly payroll system moving from paper clock-cards to a computer-based system including the provision of training across three sites.
  • Developed improved monitoring systems saving over $80,000 in the first year.

Key Capabilities

  • Compliance: Offers the ability to understand, act and monitor compliance, maintaining the records, information, and management requirements of the organisation.
  • Personal Qualities: Represents the organisation in an honest, ethical, and professional way while displaying integrity and complying with legislation, policies, guidelines, and codes.
  • Customer Service: Offers a strong understanding of customer needs and able to help customers understand the services that are available. Shows respect, courtesy and fairness when interacting with customers.
  • Teamwork: Able to interact with and work collaboratively to achieve team outcomes, discuss priorities, and provide regular progress updates on tasks, sharing information and solutions with colleagues.
  • General Administration: Skilled in data entry with the ability to draft formal correspondence such as emails, templates and letters and a strong understanding of effective electronic filing solutions and report writing.
  • Technology: Offers a sound understanding of technology and able to use available resources to improve individual performance and effectiveness with a knowledge of records and information functions and systems.
  • Payroll Operations: Able to ensure the operational aspects of payroll processing and associated activities, including salary disbursement, overpayment recovery, leave management and reporting.

References

  • James Despotellis, Victoria / Tasmania State Sales Manager, Crown Equipment (former), 0410 310 257
  • Dale Jordan, Operations Manager, Crown Equipment, 0414 593 643
  • Paul Brindle, Customer Relationship Manager, Crown Equipment, 0488 025 722

Timeline

Sales Administrator

Crown Equipment
12.2020 - Current

Assistant to Branch Manager/Payroll Administrator

Crown Equipment
06.2013 - 12.2020

Certificate IV Occupational Health and Safety -

Swinburne University

Certificate IV in Frontline Management -

New Skills

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Carolyn Bell