Carolyn Blair
Edithvale,VIC
Summary
Energetic customer service representative recognized for providing positive consumer experiences and staying adaptable in fast-paced situations. Experienced in boosting service quality and increasing customer satisfaction through practical problem-solving and teamwork. Experienced Customer Service Representative known for strong interpersonal skills and maintaining customer relationships. Focused on fostering positive customer interactions and driving satisfaction through effective communication and knowledgeable support.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Russell Corp Australia
Keysborough, VIC
08.2016 - 10.2025
- Resolved customer inquiries by providing accurate information regarding services and product features.
- Collaborated with team members to enhance service quality and improve customer satisfaction.
- Maintained product knowledge to assist customers with informed purchasing decisions.
- Engaged with customers to build rapport and promote brand loyalty.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Proficiencies across several platforms, including Outlook, Softphone, Magento, Zendesk, Microsoft Dynamics AX, Starshipit, Microsoft Excel
Assistant Store Manager
PSW Pty Ltd
Mount Waverley, VIC
11.2011 - 07.2016
- Engaged with customers to understand their needs and foster lasting relationships.
- Ensured compliance with operational policies and health and safety regulations across the store.
- Trained new employees on store operations, enhancing their onboarding experience.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening and offering solutions.
Skills
- Customer relationship management
- Complaint resolution
- Product knowledge
- Upselling techniques
References
References available upon request.
Timeline
Customer Service Representative
Russell Corp Australia
08.2016 - 10.2025
Assistant Store Manager
PSW Pty Ltd
11.2011 - 07.2016