Carolyn Bonanno

Driven by a passion for excellence and an unwavering commitment to customer satisfaction, I have honed my skills in leadership, strategy, and operations within the retail industry. Over the years, I have embraced every challenge as an opportunity to innovate, adapt, and elevate the standards of performance, ensuring not only the growth of the organization but also the development of its people. Offering more than 15 years’ experience at a Head of Retail and General Manager level. Providing strategic leadership for retail sales achievements, operational and training aspects of the business across standalone stores, Boutiques, and Concession & wholesale Australian department store environments. A true retail commercial leader that influences results by building partnerships, mentoring, training, and inspiring direct reports with a hand - on adaptable approach. With an in-depth understanding of all key functions that retail and Omni channels require to achieve sales budgets and year-on-year growth. With an ability to drive the strategic retail strategy and sales planning process, lead company objectives to drive product and brand immersion, to create a customer first, and cross functional team environment with accountability. An ability to drive a culture of empowerment and accountability, paying attention to the people and leaders. I encourage personal growth and drive brand engagement amongst the retail team networks. Experience in building the digital presence within the retail stores and aligning the E- Commerce Channel objectives together with the physical store environment to deliver a customer centric culture. I have consistently achieved business objectives and growth in Luxury and Premium Retail, Wholesale, and Franchise sectors throughout my career. With a clear understanding of the International and Australian Retail environment, Wholesale and Omni Channel markets across the following sectors. Premium international desirable lifestyle & Fashion apparel brands Global Cosmetics, Beauty, Skincare and Fragrance brands Premium Australian Fashion Women’s and Men’s apparel Global Luxury homewares Luxury Swiss Watches Global luxury Jewelry & Accessories, homewares Premium Global Jewelry brands Luxury Global and Premium Optical Eyewear I have collaborated closely with VPO’s, Executive Chairman’s, Managing Directors, Learning and Development, Marketing, CRM, CFO, HR, Inventory, Buying & Planning teams, Product Design, Logistics & Warehouse Operations, Business Improvement & Leasing Property functions. My ideal role involves collaborating in a progressive environment that has vision, fostering relationships, and driving sales growth for an Australian or International brand. Being part of an exciting dynamic customer centric culture is particularly important to me for my next role. I look forward to discussing my experience in detail with you at your nearest convenience.

• GROUP MANAGER SALES & OPERATIONS AUSTRALIA & NEW ZEALAND
• PVH GROUP - TOMMY HILFIGER, CALVIN KLEIN, VAN HEUSEN
• DAVID JONES CONCESSIONS, MYERCONCESSIONS, RETAIL OUTLETS
• All touchpoints within department store environments, including Woman’s wear, Men’s wear, Denim, CK Intimates, Kids, Footwear, Bags and Accessories, Suiting formal wear.
• International premium lifestyle brands
• Duration: March 24 – Present

• Tommy Hilfiger, Calvin Klein, Van Heusen (All categories)
• Lead, manage, coach and inspire Wholesale sales and logistics teams
• Optimize sales and profitability and maximize location presence through the delivery of exceptional customer service and representation of all PVH brands within the Department store environment (David Jones, Myer, Ballantynes)
• Support the Group General Manager D2C and the VP Sales of Tommy Hilfiger, Calvin Klein and Van Heusen to drive brand strategies, new initiatives and projects
• Refine all Wholesale operations to operate as effectively as an O&O retail business, applying disciplines, systems, analysis and protocols to drive for “effective better ownership” of wholesale operations
• Identify, develop, and implement initiatives and efficiencies that support the sales and logistics team structure, strategy, and growth of PVH brands in department stores

• Influencing a commercial sales mindset within the sales State and Area managers
• Implemented CKUW rollout across David Jones
• Implemented pilot staffed concession model Tommy Hilfiger men’s wear pads within Myer
• Influenced the sales team to focus on achieving sales goals
• Efficient resourcing to save costs
• Implemented structure for effective store visits
• Champion and developed the sales team to deliver excellence in customer experience

• Blanchard SLII Coaching, leadership, and development of people
• Forte’ Communications Coaching Development program on performance, Engagement, inspiration, presence, presentation, and public speaking
• Ashridge Business School London UK (Swarovski International / Australia) Leadership Academy and Driving performance.
• Principals of Management Developing operational plans