Carolyn BROWN
Melville,Australia
Summary
Pleasant, genuine personality combined with extensive experience in all aspects of Medical Secretarial Administration and specialising in Anatomical Pathology. Ideally suited to the health profession in a position requiring a mature approach, confident abilities including staff supervision, advanced computer skills, sound administrative experience, effective communication and efficient work completion. Honest and dependable. Reliably use own initiative. Supervise others or work autonomously as a hard-working, co-operative team member. Complete responsibilities to a high standard. Confidently handle diverse responsibilities and pressures.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Office Supervisor, PathWest Anatomical Pathology
FIONA STANLEY HOSPITAL
03.2016 - Current
- Manage operational requirements of the AP Offices at FSH and RPH
- Supervise and maintain the smooth running of the Anatomical Pathology Offices at the Fiona Stanley Hospital and Royal Perth Hospital sites
- Supervise and co-ordinate medical typists and clerical staff across the FSH and RPH sites
- Performance review of staff
- Manage office roster
- Maintenance of office manual
- Conduct various weekly and monthly audits
- Monitor the Gap Reports, ensuring completion of overdue reports
- Oversee dictaphone typing of macroscopic and microscopic reports using the Winscribe digital dictation system
- Creation of amended, supplementary and cancelled reports
- Completion of no formal reports
- Accessioning of external opinion and MDT cases
- Co-ordination of meeting rooms for Multi-disciplinary team meetings
- Deal with a wide range of phone queries, including providing patient results over the phone to health professionals
- Typing of Pathologists’ correspondence, documents medical papers
- Liaise with external hospitals and laboratories to co-ordinate the transfer of slides
- Organise software access for new staff
- Monitor equipment and log work orders for repair and maintenance
- Book conference rooms
- Monitor and order stationery
- General admin
Administrative Assistant, PathWest Department of Histopathology
KING EDWARD MEMORIAL HOSPITAL
10.2012 - 03.2016
- Supervise and maintain the smooth running of the Histopathology Office
- Supervise two medical typists
- Performance review of staff
- Extensive dictaphone typing of macroscopic and microscopic reports with Winscribe
- Maintain all lab and office staff attendance and leave on RoStar
- Registration of histo and cyto cases
- Use PathWest AP System to track results and give results over the phone
- Monitor the Gap Reports, ensuring completion of overdue reports
- Parsing of reports and where necessary, identifying and correcting errors
- Typing of correspondence to external Pathologists
- Monitor equipment and log work orders for repair and maintenance, book conference rooms, monitor and order stationery, sort mail, general admin
Part Time Medical Typist, PathWest Department of Histopathology
FREMANTLE HOSPITAL
11.2008 - 06.2012
- Extensive dictaphone typing of histopathology and cytology macroscopic reports
- Give results over the phone, liaise with Pathologists regarding case completion
- Parsing of reports and where necessary, identifying and correcting parsing errors
- Typing of correspondence to external Pathologists
- Reception duties, telephone queries, booking of conference room, mail, general admin
Part time Secretary, Department of General Surgery
FREMANTLE HOSPITAL
03.2006 - 03.2007
- Provided confidential Secretarial support to the Director
Executive Secretary to Executive Director Nursing & Patient Support Services
FREMANTLE HOSPITAL
08.2004 - 10.2004
- Provided executive and confidential Secretarial support to the Executive Director
- Prioritised and arranged appointments for the Executive Director
- Liaised on behalf of the Executive Director with staff and external bodies
- Received and attended to telephone enquiries and visitors
- Received all mail and where appropriate either responded personally, drafted responses or passed to the Executive Director for action
- Initiated agenda papers, acted as minute secretary for meetings
- Typed submissions, reports and correspondence
- Maintained confidential filing system
- Provided assistance to internal support staff when required
Administrative Officer, Human Research Ethics
FREMANTLE HOSPITAL
08.2004 - 10.2004
- Provided comprehensive confidential administrative support to the Chairperson of the Human Research Ethics Committee
- Liaised with external agencies and Hospital/external researchers concerning research applications and project matters
- Received and attended to telephone and personal enquiries related to research matters
- Attended to incoming correspondence and initiated follow up action as required, prepared all correspondence for the Chairperson’s approval
- Prepared agenda and attended meetings, acted as minute secretary
- Scheduled meetings, arranged venues and catering
- Screened new protocols to ensure they adhered to Committee requirements
- Received fees and maintained records of the Committee’s finances
- Maintained database and research monitoring process, maintained confidential filing system
Clerk/Typist, Histopathology Dept
Royal Perth Hospital
01.1991 - 01.1994
Secretary
RJ Russell Pathology
01.1989 - 01.1990
Education
Diploma - Practice Management
Institute of Leadership & Management
London UK2003
Secretarial Diploma -
Hartill-Underwood Commercial College
Perth, WA1983
Skills
- Secretarial:
- Extensive secretarial experience in a medical environment with emphasis on Anatomical Pathology:
- Diary management
- Executive support to Head of Department
- Minute taking at meetings
- Extensive medical report typing, clinical paper preparation
- Dictaphone typing
- Office Administration:
- Prepare own correspondence
- Excel database management
- Extensive experience in preparing reports, presentations and submissions
- Effective organisational skills
- Interpersonal and communication:
- Relate to people on all levels
- Empathetic to people’s concerns
- Confident telephone skills
- Liaise with health care professionals and patients
- Calmly handle complaints
- Computer:
- Advanced skills and experience including:
- WA Public Hospital applications including PathWest SoftPathDX, AP System, Winscribe, iClinical Manager (iCM), FastTrack, WebPas
- Microsoft suite of software including Outlook and Teams
- RightFax digital fax
- Supervision:
- Supervision of clerical staff
- Conduct PPRs
- Monitoring and co-ordination of work flow
- Staff performance management
- Personal attributes:
- Genuine, pleasant personality
- Responsible work attitude, reliable and hard-working
- Attention to detail
- Dependable, committed and loyal
- Develop effective rapport with and support of colleagues within the team
- Reliably work on own initiative
- Scheduling and calendar management
Certification
West Australian Driver’s Licence No 3314093
Timeline
Office Supervisor, PathWest Anatomical Pathology
FIONA STANLEY HOSPITAL
03.2016 - Current
Administrative Assistant, PathWest Department of Histopathology
KING EDWARD MEMORIAL HOSPITAL
10.2012 - 03.2016
Part Time Medical Typist, PathWest Department of Histopathology
FREMANTLE HOSPITAL
11.2008 - 06.2012
Part time Secretary, Department of General Surgery
FREMANTLE HOSPITAL
03.2006 - 03.2007
Administrative Officer, Human Research Ethics
FREMANTLE HOSPITAL
08.2004 - 10.2004
Executive Secretary to Executive Director Nursing & Patient Support Services
FREMANTLE HOSPITAL
08.2004 - 10.2004
Clerk/Typist, Histopathology Dept
Royal Perth Hospital
01.1991 - 01.1994
Secretary
RJ Russell Pathology
01.1989 - 01.1990
Diploma - Practice Management
Institute of Leadership & Management
Secretarial Diploma -
Hartill-Underwood Commercial College
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