Carolyn Cafe
Peregian Springs ,QLD
Summary
Dynamic and results-driven professional with extensive experience as a Coffee Shop Manager at Young Services Club. Proven expertise in organization and time management, enhancing customer satisfaction through innovative marketing strategies and efficient operations. Skilled in data entry and telephone communication, fostering a collaborative team environment that drives sales growth and operational excellence.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Receptionist
Young Federation Motor Inn
Coffee Shop Manager
Young Services Club
01.2018 - 04.2025
- Managed daily operations, ensuring efficient workflow and high-quality customer service.
- Trained and mentored staff on coffee preparation techniques and customer engagement strategies.
- Oversaw inventory management, optimizing stock levels to reduce waste and improve cost efficiency.
- Implemented promotional activities to increase sales and enhance customer satisfaction.
- Developed staff schedules, aligning workforce availability with peak business hours for optimal service delivery.
- Conducted regular quality assurance checks on beverages and food items, maintaining high standards of excellence.
- Analyzed sales data to identify trends, informing strategic decisions for menu adjustments and pricing strategies.
- Fostered a positive team environment through effective communication and conflict resolution techniques.
- Delivered exceptional levels of customer service by expertly training and managing staff.
- Taught staff how to avoid conflicts by anticipating customer needs.
- Introduced new menu items based on market trends and customer feedback, driving sales growth.
- Streamlined inventory management for optimized stock levels and reduced waste.
- Fostered a culture of excellent customer service, resulting in increased repeat business.
- Organized staff meetings to address any concerns, share updates, and foster open communication among team members.
- Implemented quality control measures to maintain consistency in product offerings across multiple locations.
- Implemented cost-saving measures in purchasing practices without sacrificing product quality or customer satisfaction.
- Inspected coffee shop regularly for safety, healthy code, or maintenance concerns.
- Oversaw successful catering events that expanded brand recognition within the local community.
- Improved overall store cleanliness, enhancing the customer experience and garnering positive reviews.
- Recruited, hired and trained baristas to handle workload with quality service.
- Cultivated strong team environment focused on personal accountability, customer support and business success.
- Implemented innovative marketing strategies to boost foot traffic and overall sales.
- Enhanced customer satisfaction by implementing efficient ordering and payment systems.
- Covered business demands with well-organized schedule and delegation of assignments to coffee shop staff.
Education
First Aid
TAFE NSW
NSW03.2020
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
Certification
Food Safety Certified
Timeline
Coffee Shop Manager
Young Services Club
01.2018 - 04.2025
Receptionist
Young Federation Motor Inn
First Aid
TAFE NSW