Carolyn Dos Santos
Fairy Meadow
Summary
Collaborative team player with strong clinical and interpersonal skills.
Experienced with managing office operations, scheduling, and administrative tasks in health sectors.
Utilizes organizational skills and effective communication to ensure smooth workflow and office efficiency.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Wollongong PET & Nuclear Imaging
03.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Expedited daily office tasks such as booking appointments, document scanning, photocopying, data entry and report distribution.
- Answered incoming calls, directing clients to individuals addressing specific needs.
Mental Health Mentor Worker
Bright Light Mentoring Services
05.2024 - Current
- Observed and monitored client behaviours and responses to treatment.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Assessed mental health needs to determine nature and extent of clients' emotional, behavioural or mental health issues.
Support Worker
Montessouri Care- Garrawarra Aged Care Centre & Client’s residential home
07.2023 - 05.2024
- Liaising with staff and nurses and communicating client needs & updates
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
Dental Assistant/Receptionist
South Coast Smiles – Fairy Meadow
07.2019 - 03.2023
- Performed chair-side duties for Prosthodontist, Orthodontist and Hygienist
- Sanitized trays, instruments and surfaces for clean dental surgery setting and patient safety
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records
- Used Dental4 Windows software to document and maintain patient information and health background
- Cleaned and sanitized dental tools and equipment, prepped treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices
Dental Assistant/Receptionist
Sutherland Family Dentist – Sutherland
05.2000 - 05.2013
- Performed general chair-side duties for general dentistry
- Sanitized trays, instruments and surfaces for clean dental surgery setting and patient safety
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies
- Typed patient data into computer system Oasis software while following privacy laws and maintaining high level of accuracy
Office Administrator
Copes Pest Control – Kirrawee, NSW
02.2005 - 12.2005
- Interacted with customers by phone, email or in-person to provide information
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions
Education
Certificate III in Dental Assisting - Dental Assisting
Tafe NSW
10.2021
First Aid & CPR Certificate -
CBD College
2024
Year12 High School Certificate -
Heathcote High School
Heathcote, NSW1999
Skills
- Disinfection and Sterilization
- Social Support
- Reception and office administration
- Digital Radiographs
- Personable Communication
- Time management
- Database entry
- Customer engagement
Certification
- First Aid Certificate HLTAI003
- CPR Certificate HLTAI009
- NDIS Worker Orientation Module-06/2023
- Working with Children Check 1025254E
Timeline
Receptionist Administrator
Wollongong PET & Nuclear Imaging
03.2025 - Current
Mental Health Mentor Worker
Bright Light Mentoring Services
05.2024 - Current
Support Worker
Montessouri Care- Garrawarra Aged Care Centre & Client’s residential home
07.2023 - 05.2024
Dental Assistant/Receptionist
South Coast Smiles – Fairy Meadow
07.2019 - 03.2023
Office Administrator
Copes Pest Control – Kirrawee, NSW
02.2005 - 12.2005
Dental Assistant/Receptionist
Sutherland Family Dentist – Sutherland
05.2000 - 05.2013
Certificate III in Dental Assisting - Dental Assisting
Tafe NSW
First Aid & CPR Certificate -
CBD College
Year12 High School Certificate -
Heathcote High School
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