Carolyn Edgecombe

Stand alone HR Generalist

Employee Lifecycle Management:

• Manage end-to-end employee lifecycle, overseeing a team of 40 full-time employees.
• Developed a comprehensive onboarding program to facilitate smooth integration of new employees into the organisation and ensuring new hires feel welcomed and supported from day one.
• Facilitate onboarding sessions and provide on-the-job training to enhance position knowledge and skill sets.
• Conduct exit interviews to identify areas for improvement in company culture and retention strategies.

Recruitment and Talent Management:

• Developed a hiring process to optimised recruiting processes to reduce time-to-hire metrics and increase applicant quality.
• Work closely with hiring managers to implement the new process. Create new job ads, job descriptions and Contracts of Employment.
• Manage interview scheduling and develop relationships with potential job candidates to promote effective communication throughout the hiring process.
• Negotiate salary packages and benefits offerings for newly hired employees to ensure competitive compensation structures.
• Collaborate with internal teams to continuously improve recruitment processes and execute as efficiently as possible.

Compliance and Policy Management:

• Collaborate with managers to ensure compliance with organisational policies.
• Created a suite of core and optional HR policies to ensure compliance with Australian, UK and US employment laws.
• Ensure accurate HR records in compliance with applicable laws, facilitating efficient data retrieval when required.

Project Management and Change Initiatives:

• Successfully drive projects from conception to completion, demonstrating effective project management skills.
• Champion change management initiatives during organisational shifts, minimising employee resistance and ensuring a smooth transition period.
• Work with managers to achieve compliance with organisational policies, providing clarifying information and recommending necessary changes.

Employee Relations and Culture Building:

• Build strong relationships with leaders across the business to effectively communicate strategic goals and initiatives.
• Create and promote culture-enhancing activities throughout the organisation. Organise events and set up and run a successful social committee that organises team building events
• Provide leadership, guidance, and support to staff members, fostering a positive work environment.
• Manage employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality.
• Promote work-life balance by offering flexible work arrangements and wellness initiatives within the organisation. Implemented a new Employee Assistance Program.
• Conduct employee surveys to identify areas of improvement, resulting in targeted action plans.
• Establish and maintained relationships with key stakeholders.
• Coordinate employee grievances and disputes in timely and professional manner by finding constructive solutions.
• Discover and resolve complex employee issues that affect teams, management or business decisions and provide coaching when needed.

Administration and Facilities Management:

• Manage assets, office facilities, and liaise with building management and trades.
• Fire Warden.

Stand alone HR Generalist for start-up restaurant franchise which went into receivership - Karen's Diners and Broadway Diners

• HR Generalist role reporting directly to founders.
• Manage the end-to-end Human Resources function for team of 40 FTEs plus casuals.
• Managed, reviewed and improved people systems and actioned all enquiries.
• Designed and implemented all operational HR strategies and processes in an agile ‘build as we grow' environment.
• Developed and implanted core and other optional policies
• Managed legal and compliance practices.
• Managed end-to-end recruitment and onboarding process, pre-employment checks and contracts.
• Developed review processes and Personal Development Plans, conducted performance management and informal feedback.
• Took ownership of Employee and Industrial Relations and liaised with Employment Lawyers.
• Supported payroll and Operations queries.
• Liaise with external stakeholders, recruitment agencies and wellbeing providers.
• Implemented new Employee Assistance Program.
• Implement HR processes in accordance with Company Business Strategy.
• Managed and coached Venue and Assistant Venue Managers and Head Chefs.
• Developed and implemented new on/offboarding processes.
• Assisted with timesheet approvals, management and payroll, successfully preventing timesheet fraud.

HR Generalist for Crypto currency tax software StartUp - redundancy due to Crypto crash

• Managed Australia wide end-to-end Human Resources function.
• Designed and implemented all operational HR strategies and processes in a ‘build as we grow' environment.
• Achieved GPTW accreditation and implemented EAP.
• Set up review processes and Personal Development Plans.
• Employee and Industrial Relations and liaise with Employment Lawyers.
• Maintained HRIS platform, payroll set up, contracts and pre-employment checks.
• Conduct Employee Satisfaction Surveys and implement initiatives.
• Liaise with external stakeholders, Recruitment Agencies, Wellbeing & Benefits and EAP providers.
• Implemented HR processes in accordance with Company Business Strategy.
• Managed HR Coordinator.
• Responsible for end-to-end recruitment and onboarding.
• Implemented new on/off boarding process.
• Organised training, wellbeing and social activities.

HR Generalist - Maternity Leave cover

• Managed end-to-end Human Resources function across NSW and Victoria for team of about 70 FTE's.
• Conducted pre employment checks, medicals and drug screening.
• Implemented Performance Appraisal Process and Personal Development Plans.
• Training and professional development, ER, liaise with Employment Lawyers.
• Maintained HRIS platform.
• Conduct Employee Satisfaction Surveys and implement initiatives.
• Member of Social Committee.
• Implemented HR processes in accordance with Company Business Strategy.
• Manager to Personal Assistant and Receptionist.
• Responsible for end-to-end recruitment and onboarding.
• Implemented new strategies and processes to maximise efficiencies.
• Implemented new on/offboarding process and conducted exit interview.

Stand alone HR Generalist

• Responsible for end-to-end employee life cycle including recruiting, onboarding, timesheet and payroll management, policy and process reviews, managed HRIS, policies and employee communications for 35 FTE's.
• Designed and implemented all operational HR strategies and processes.
• Implemented in-house recruitment process to reduce the need for outsourcing hiring function to recruitment agencies and improving retention. This saved the business more than $250k in agency fees over a 1.5 year period.
• Implemented a comprehensive suite of HR processes for all elements of recruitment, contracts, onboarding, exit interviews, general HR administrative processes, performance review processes.
• Document development, design, implementation and management.
• Responsible for purchasing consumables and supplier management.
• Led by example and provided ER and IR support.
• Communications, marketing, social media, website copy and updates.

• EA support to Directors and Sales Director.
• Event management and catering, general administration.
• Customer service, managed CRM, client enquiries and liaised with suppliers.
• Prepared marketing campaigns and newsletter using Zoho CRM & Campaigns.
• Wrote copy for marketing and website content.
• Developed training documents, new policies and procedures.

Stand alone Manager who led all aspects of the hotel operations and guest experience including package design and Communications, marketing and social media - left for maternal leave.

• Managed day to day running of Georgian boutique hotel, reservations and upgrades, greeted guests, oversaw operations.
• Customer service, responsible for wedding function sales and managed wedding events.
• Liaised with the Head Chef and founder and managed staff.
• Responsible for all administrative duties, software systems and health and safety.
• Initiated Visiting Journalist Program to garner publicity.
• Liaised with guests, visiting journalists and tourism operators.
• Styled suites for photo shoots.
• Helped established the Red Feather Inn Cooking School.
• Responsible for Website copy and updates.

• EA and PA roles.
• Hospitality - Fine dining, cafes, hotels, functions, bars.
• Self employed as Onsite Corporate Massage Therapist.