Carolyn Gibson

• Dependable with strong organisational skills, successful at managing multiple priorities simultaneously with a positive attitude.
• Self-motivated work ethic to perform effectively in independent or team environments.
• Effectively supports colleagues, builds and maintains positive working relationships.
• Delivers results under difficult conditions and demonstrates balanced judgment.
• Willing to take on added responsibilities to meet team goals.

Volunteer Teacher Aide, Prep Room,

Seville Road State School

Crestmead State School

August 2023 to Current

Animal Welfare League Queensland, Volunteer Trainer and Cattery Attendant

Willawong Rehoming Centre, QLD

May 2016 – February 2021

Therapist Aide

• Manages and maintains sensitive client information, complying with privacy guidelines.
• Complies draft

School Crossing Supervisor

• Builds and maintains effective relationships in a team setting by providing support and guidance.
• Demonstrated ability to learn quickly and adapt to new situations.
• Passionate about learning and committed to continual improvement.
• Works independently and collaboratively in a team environment.
• Develops key relationships with both adults and children through effective communication and purposeful engagement.

RACQ and Suncorp Insurance

• Performed and completed Insurance and Financial transactions, determined appropriate terms and conditions, in accordance with authorised delegation levels of up to $5M for Home Products and up to $700,000.00 for Car Products, relevant government legislative requirements whilst adhering to organisational guidelines, policies and procedures.
• Provided support to external and internal customers in relation to policy cover, interpretation and intention then communicated underwriting decisions clearly within the allocated timeframes to ensure a high level of customer service was consistently delivered.
• Liaised with internal stakeholders and assisted in collaborative projects to deliver decision and processing expectations in meeting quality objectives and customer expectations, and understanding market pressures.
• Contributed to the performance, motivation and engagement of the team through working co-operatively with colleagues to promote a positive, cohesive and supportive environment.
• Built and maintained effective relationships with stakeholders through the contribution of ideas and suggestions by providing constructive feedback and assisting with their tasks and learning.
• Interpreted events and analysed business and system problems to determine solutions which met both the needs of the business and customers.

Animal Welfare League Queensland, Volunteer Trainer and Cattery Attendant

• Mentored and educated new volunteers on the proper use of cleaning products, safe handling of animals, infection control and hygiene procedures focusing on safety and efficiency.
• Prepared and presented a variety of instructional materials to support new volunteers in their roles, ensuring safe interactions with animals.
• Performed continuous evaluations of volunteers according to strict safety guidelines, infection control and hygiene protocols to enhance the performance of the cattery and safe interactions with animals throughout each shift.
• Developed effective training guides to ensure safe and quality interactions with animals they interacted with.

Veterinary Nurse and Receptionist

• Prioritised and managed routine and emergency appointments in an unpredictable environment, supported veterinarians to provide the best care possible to patients and their families.
• Administered day to day administration operations including banking, end of day reconciliation, ordering stock, performing monthly stocktake.
• Built and maintained positive working relationships with veterinarians and colleagues by working collaboratively to support goals, aims and outcomes of the clinic.
• Admitted and discharged patients, communicated with clients and explained clinical, pre-operative and post-operative care in consultation with the treating veterinarian.
• Supported each veterinarian and colleagues by communicating and maintaining patient and client details, recorded treatments administered.
• Cleaned and prepared routine surgical packs and equipment and ensured they were properly sterilised for specific procedures.

Dr. Julie Handley

MustCare Algester Vet previously Algester Vet Clinic

Shop 1 Central Park Shopping Centre

188 Algester Rd

Algester QLD 4115

07 3273 4066

algester@mustcarevets.com.au