Carolyn Hilbert

• Led quality improvement initiatives to optimize clinical workflows and patient care standards.
• Coordinated interdisciplinary collaboration, ensuring seamless communication across healthcare teams.
• Managed doctor communications, escalations, attendance tracking, leave requests, and scheduling to maintain coverage and compliance.
• Conducted performance reviews, documentation audits, and managed onboarding and offboarding processes.
• Organized meetings, webinars, and recognition programs to support staff engagement and education.
• Handled patient and doctor escalations via multiple platforms, ensuring timely resolution and quality assurance.
• Supported HR functions including leave approvals, contract management, and disciplinary actions.
• Oversaw regulatory reporting, compliance training, and implementation of workflow updates across teams.

Patient Assessment and Care Coordinator

• Conduct comprehensive patient assessments via telehealth, including medical history, medication review, and risk screening to determine eligibility for medicinal cannabis treatment.
• Deliver patient-centered, non-judgmental care, focusing on chronic disease management and collaborative treatment goal setting.
• Serve as liaison between patients and prescribers, responding to inquiries and providing follow-up support.
• Maintain accurate, timely clinical documentation in compliance with legal and regulatory standards.
• Perform administrative duties and actively contribute to team collaboration and communication.
• Achieve individual and departmental objectives through adherence to OKRs and KPIs.
• Participate in continuous professional development and uphold occupational health, safety, and compliance standards.
• Demonstrate strong clinical competency, empathy, and effective communication to enhance patient outcomes and support telehealth technology use.

• Provided comprehensive nursing care across all Emergency Department areas, excluding Resus and Triage.
• Utilised iEMR, FirstNet, and other ED-specific systems for efficient patient management.
• Collaborated with physicians to rapidly assess and treat patients with acute, changing conditions.
• Administered medications (oral, IV, IM) and monitored patient responses, ensuring safety and accuracy.
• De-escalated agitated patients and families using empathetic communication and active listening.
• Delivered emotional support to patients and families during crises, fostering coping and trust.
• Mentored new staff, promoting team cohesion and adherence to ED protocols.
• Educated patients on conditions, treatments, and prognosis with culturally sensitive communication.
• Reduced wait times through prompt documentation and effective interdisciplinary communication.
• Maintained infection control standards and a safe, clean environment.
• Coordinated admissions, discharges, and complex care needs with multidisciplinary teams.
• Applied evidence-based practice and quality improvement initiatives to optimize patient outcomes.
• Committed to ongoing professional development and compliance with NMBA competency standards.
• Managed workplace conflicts and incidents professionally, supporting a positive work environment.

• Prioritized nursing care using critical thinking and thorough patient assessments.
• Collaborated with interdisciplinary teams to develop care plans for complex patients.
• Supported surgical and post-operative care, assisted with catheter management, bladder irrigations, continence support, and women's health needs.
• Mentored new staff and upheld infection control standards.
• Delivered expert wound care and safe medication administration.
• Managed emergencies and challenging patient behaviours with effective communication.
• Maintained accurate documentation and supported quality improvement initiatives.
• Provided compassionate, holistic care to enhance patient satisfaction.

• Completed a 12-month rotational program across Rehabilitation, Urology/Gynaecology, and Orthopaedics units, delivering patient-centred care to diverse populations.
• Developed strong clinical skills including assessment, medication administration, wound care, and managing acute and post-operative patients.
• Effectively communicated with patients, families, and multidisciplinary teams to enhance patient satisfaction and care outcomes.
• Provided culturally competent care, patient education, and emotional support, fostering trust and promoting recovery.
• Participated in rapid response situations, advocating for patient safety and contributing to positive outcomes.
• Maintained accurate clinical documentation to ensure continuity of care and compliance with hospital standards.
• Supported evidence-based practice initiatives and served as a preceptor for nursing students, promoting professional development.