Summary
Work History
Education
Skills
Interests
Timeline
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Carolyn Kam

North Willoughby,,NSW

Summary

All roles in my career to date have the common element of being a supportive and friendly member of a team.

My hard work can provide whoever I work for to achieve their goals by being an effective team member who can develop good working relationships with colleagues, managers and clients.

Work History

Administrative Assistant

Tanya's Travelling Tadpole Tutition
Middle Cove
  • Take inquiries and bookings, providing efficient and friendly customer service.
  • Management and scheduling of makeup classes, arranging last-minute staff
  • Maintaining Swimbiz (CRM) records—both the client database and the student database—ensuring they are complete and up to date.
  • Ensure client satisfaction management, primarily via telephone and email.
  • Maintenance of staff records, and ensuring qualifications and certifications are up to date for teaching staff, including the entry of new staff data and completion of WWCC checks.
  • Working closely with Tanya and the Administration Manager to resolve any customer concerns or complaints.

Legal Assistant

WorkDynamic Australia
Sydney
  • Maintain cleanliness, presentation, and needs of the Sydney office to ensure professional standards are kept, including ordering stationery, food, and IT needs of the office that arose.
  • Organise any catering needs, and regularly ensure that shared areas are always kept clean.
  • Organise company events such as monthly training sessions, charitable morning teas, annual dinners, social events, end-of-year celebrations, gifts, and employee celebrations.
  • In preparation for the lawyer to begin a matter setup, new work within FilePro should include all details necessary for communication with the finance team and the lawyer to create their billable hours, prepare letters, document shells, download supporting material, and collate annexures, etc.
  • General legal document preparation, including formatting of Word documents, working with PDFs, creating and updating Excel spreadsheets, and managing transcription requests and lodgements.

Receptionist Administrator

Mainbrace Constructions
Greenwich
  • Be the first impression of the business as a receptionist directing phone calls, maintaining cleanliness and presentation of the entry and visitor area to ensure professional standards are kept.
  • Coordinated mailings, including sorting mail and preparing packages for shipping via courier service or postal service.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Regularly process any office administration or site project invoices using Jobpac or ProMaster.
  • Provide general administrative support to business units, project teams, and senior management, including letters, communications, coordination of meetings, diary management, spreadsheets, and documents and presentations.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Organize any external and internal functions, liaising with Executive Management and the Marketing department about company-wide events. E.g. Annual Awards Dinners, Christmas picnics, Golf Day, Board Meetings, etc.
  • Liaise with building management for repairs, maintenance, cleaners, and access security.
  • Building Fire Warden, Social Committee member and organize the purchase of any company gifts and acknowledgments with the direction of the State Managers, Directors, and Board Members.

Receptionist

Napa Centre, Paedriatic Therapy
Lane Cove
  • Open and close a busy pediatric therapy clinic, greeting patients and their families, providing them with assistance.
  • Ensuring all daily and intensive therapy appointments are checked in, invoiced, and all necessary paperwork is correctly processed.
  • Served as the first point of contact for incoming calls, providing excellent customer service, and directing inquiries appropriately.
  • Reconciliation of customer accounts and payments, including follow-up and collection.
  • Process NDIS claims, service bookings, and process patient intake forms.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Support the Administration team with rostering and rescheduling of customer appointments whenever a therapist is not available.

Receptionist

BSI Group
Macquarie Park

Receptionist

Blues Point Practice - Acupunture Clinic
Blues Point

Receptionist

Jennifer Chiew Dental
Redfern

Education

Medical Reception and Terminology -

MAT Training Online

Skills

  • positive and professional
  • calm demeanor
  • great phone manner
  • years of Reception experience
  • schedule appointments
  • polished presentation
  • proven ability to multi-task
  • excellent time management
  • hard working
  • meticulous and organised
  • Advanced skills in Microsoft Office, Teams, and CRM database administration

Interests

Outside of work I spend my time with family & our pet dog. We attend many sports games supporting our favourite teams. I love to horse-ride and volunteer at school cadet camps.

Timeline

Administrative Assistant

Tanya's Travelling Tadpole Tutition

Legal Assistant

WorkDynamic Australia

Receptionist Administrator

Mainbrace Constructions

Receptionist

Napa Centre, Paedriatic Therapy

Receptionist

BSI Group

Receptionist

Blues Point Practice - Acupunture Clinic

Receptionist

Jennifer Chiew Dental

Medical Reception and Terminology -

MAT Training Online

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Carolyn Kam