Carolyn Kavanagh
Summary
Dynamic Optical Dispenser with proven expertise at Tony Collivas Optometrist, excelling in customer service and meticulous record management. Adept at collaborating with healthcare professionals to enhance patient outcomes, while demonstrating strong adaptability and attention to detail in fast-paced environments. Committed to delivering exceptional care and support to both patients and team members.
Overview
2026
2026
years of professional experience
Work History
Optical Dispenser
Tony Collivas Optometrist
03.2022 - Current
- Manage appointment scheduling, check-in procedures and maintain thorough records of customer information.
- Collaborate with optometrists to ensure accurate prescription fulfillment and optimal visual outcomes for customers.
- Help customers select frames and advise on lens choices and pricing.
- Process and order glasses and contact lenses.
- Processing insurance claims and collecting balances from customers.
- Contact patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Adjust and repair frames to satisfy customer demands.
- Participate in online learning.
- Conduct visual fields and easterman testing on patients to assist optometrists.
Medical Receptionist
Dr Mark Daoud
2018 - 2018
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance and personal details to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information and medical office policies.
- Typed up dictated notes and letters.
- Supported office staff and operational requirements with administrative tasks.
Ward Secretary
Greenslopes Private Hospital
04.2016 - 05.2017
- Streamlined daily operations by promptly answering phone calls, directing inquiries, and taking messages on behalf of the medical team.
- Demonstrated adaptability when asked to cover shifts at short notice or provide support in other areas of the hospital as needed due to staffing shortages or increased patient volume.
- Reduced administrative workload for nurses by completing data entry tasks and maintaining up-to-date patient records.
- Maintained a well-organized and accurate filing system for confidential patient records, ensuring easy access for healthcare providers.
- Ensured continuity of care by effectively communicating shift changes, outstanding tasks, and important updates during handover meetings.
Education
Certificate II in Security Operations - Security
Security
Brisbane, QLD01-2013
SES Volunteer Courses -
State Emergency Services Volunteers
Brisbane, QLD01-2013
MYOB - Theory & Computer Short Course -
Metropolitan South Institute of TAFE
Yeronga, QLD01-2007
Certificate III in Business Administration - Medical Terminology And Accounts
Brisbane Commercial College
Brisbane, QLD01-2006
Certificate II in Business Administration -
Park Ridge State High School
Park Ridge, QLD01-2005
Skills
- Communication skills
- Customer service
- Teamwork and collaboration
- Strong attention to detail
- Reliability
- Adaptability and flexibility
- Office administration
- Scheduling appointments
Accomplishments
My biggest accomplishment would have to be becoming a mother to my two beautiful girls.
Timeline
Optical Dispenser
Tony Collivas Optometrist
03.2022 - Current
Ward Secretary
Greenslopes Private Hospital
04.2016 - 05.2017
Medical Receptionist
Dr Mark Daoud
2018 - 2018
Certificate II in Security Operations - Security
Security
SES Volunteer Courses -
State Emergency Services Volunteers
MYOB - Theory & Computer Short Course -
Metropolitan South Institute of TAFE
Certificate III in Business Administration - Medical Terminology And Accounts
Brisbane Commercial College
Certificate II in Business Administration -
Park Ridge State High School
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