Carolyn Kuch

Self motivated, with an adventurous spirit, strong sense of personal responsibility and proven ability to adapt to new situations I travelled extensively along our coasts and country, exploring new places and meeting people from different backgrounds broadening my horizons and instilling a desire for continuous learning opportunities.

• Managed cash handling procedures and online booking systems accurately requiring daily reconciliations and maintenance, reducing discrepancies and safeguarding company assets.
• Acted as a liaison between management and housekeeping staff, ensuring seamless communication of important information at all times.
• Answered customer questions and provided immediate assistance to deliver exemplary service.
• Monitored working environment, making sure it was always safe, positive setting for all employees.
• Production of advertising and promotional material both in-house and online.
• Creating social media content and responding proactively to guest reviews.

• Managing a caseload of approximately 15 DES participants assisting them into open employment
• Developed customized job search strategies for clients, resulting in increased interview rates and job offers.
• Proofread and edited clients' resumes to improve interview chances.
• Offered ongoing support to clients throughout their job search journey, addressing concerns and challenges as they arose.
• Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
• Liaising with industry, training and community organisations to promote and support suitable employment opportunities.
• Reviewed, tracked and coordinated employment referrals.
• Coordinated with educational institutions and training providers to connect clients with resources that enhance their skillsets furthering their employability prospects.

• Maintained a safe working environment by adhering to established health and safety protocols during console operations.
• Observed and reported suspicious activities and persons.
• Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
• Collaborated with team members to develop strategies for improving overall console performance and functionality.
• Acted as a reliable point of contact for external partners, addressing queries and providing information on console operations as needed.
• Maintained detailed documentation of all console-related activities, ensuring accurate record-keeping and facilitating efficient knowledge transfer among team members.
• Received goods, completed inventory checks and stock replenishment orders.
• Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.

In May 2020 I transitioned to a casual weekend role which overlapped with my full time position at NOVA Employment.

• Handled confidential and sensitive information with discretion and tact.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Served as a liaison between departments to facilitate effective communication throughout the organisation.
• Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Assisted the Chairman in the delivery of agreed outcomes and Strategic Planning initiatives across the organisation.
• Assisted the General Manager with the delivery of services, marketing initiatives, funding and grant applications.
• Developed strategic alliances in the community in addition to managing client and volunteer membership.

• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Organized and coordinated conferences and monthly meetings.
• Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
• Preparation of specific and complex documents.
• Event and marketing support including production of quarterly entertainment & promotions guide.
• Secured entertainment bookings including negotiation of contracts, production of in house promotional material including posters and tickets for box office sale
• Managed online sales via Moshtix
• Website maintenance using Joomla CMS

• Evaluated potential partnership opportunities leading to mutually beneficial collaborations.
• Generated quality leads by designing and implementing targeted digital advertising campaigns on various platforms.
• Developed successful partnerships with key industry influencers to expand brand reach.
• Responded to customer inquiries promptly and professionally to increase customer satisfaction.
• Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.

• Conducted research using Cordell Connect database boosting sales leads.
• Enhanced brand recognition by implementing telemarketing campaigns.
• Developed marketing and sales workflow systems including documentation ensuring timely management of sales enquiries and leads.
• Implemented data-driven improvements to marketing initiatives based on detailed daily and weekly reporting.