Carolyn Larsen

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Implemented ERP & CRM system for better tracking of leads, improving follow-up processes and communication within the team, as well as being able to streamline processes from marketing, manufacturing & inventory, to accounts level.
• Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
• Implemented systems and procedures to increase sales.
• Built relationships with customers and community to establish long-term business growth.
• Prepared sales presentations for clients showing success and credibility of products.
• Attended industry events and conventions to expand sales opportunities.
• Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
• Streamlined sales processes for efficiency, adopting new CRM tools and technologies.

• Supported marketing initiatives by informing customers about upcoming promotions or events
• Built long standing positive relationships with machinery dealers Australia wide.
• Managed inventory effectively, ensuring the availability of products for customers and minimizing stock discrepancies.
• Assisted in the training of new dealers, sharing expertise on products and procedures
• Collaborated with management to develop strategies for optimizing dealer performance and improving overall operational efficiency.
• Enhanced customer satisfaction by providing personalized assistance and tailored recommendations.
• Promoted customer retention and satisfaction by treating customers with respect to the best of my ability.
• Build and supported CRM & ERP software, working with many divisions of the company to improve business processes.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
• Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Built relationships with customers and community to promote long term business growth.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

All administration and office procedures, from customer service to accounts.