Carolyn Playford
Deebing Heights,QLD
Summary
Dedicated and empathetic professional in the real estate industry, committed to facilitating effective recruitment, development, and retention strategies. Proven ability to collaborate with management teams to cultivate employee-centric cultures, fostering positive morale and maximising productivity. Skilled in interpersonal communication, coaching, and fostering open dialogue. Energetic and adaptable, with an understanding of HR requirements and employee relations within the real estate sector. Experienced in working within diverse business environments and adept at balancing project management responsibilities with day-to-day operations. Possesses strong leadership qualities, attention to detail, and a proactive approach to problem-solving. Thrives in fast-paced, high-performance settings, delivering results while maintaining a compassionate and caring demeanor.
Overview
6
6
years of professional experience
Work History
Managing Owner
BodySwitch Health & Fitness
01.2020 - Current
- Oversaw the development of innovative products and services, positioning the company as an industry leader.
- Implemented effective risk management measures to minimise potential financial losses due to unforeseen circumstances or events.
- Led organisational restructuring efforts focused on adapting to changing market conditions while maintaining a strong competitive position within the industry sector served by the company.
- Mentored and developed high-potential employees to assume leadership roles within the organisation, ensuring a strong pipeline of future leaders.
- Developed and implemented successful marketing strategies, leading to significant growth in new clients and overall revenue.
- Managed a high-performing team of professionals, fostering a positive work environment that encouraged collaboration and innovation.
- Implemented comprehensive employee training programs, contributing to increased job satisfaction and productivity levels.
- Conducted recruiting, hiring and training of the team members.
Client Liaison Officer & Team Leader
Kollosche Real Estate
06.2021 - 06.2022
- Built strong relationships with clients through regular communication and excellent customer service.
- Collaborated with internal teams to develop customised solutions that addressed unique client challenges.
- Actively participated in team meetings and training sessions, sharing knowledge gained from work experiences and staying current with developments in the field.
- Managed a diverse portfolio of clients, adapting communication styles to suit individual preferences and requirements.
- Delivered 6 star service to clients aligning with the vision and values of the company.
- Handled difficult situations with diplomacy and tact, navigating complex client relationships while maintaining a professional demeanour.
- Provided valuable insights for process improvements, leading to more efficient operations within the organisation.
- Improved client satisfaction by addressing concerns and providing prompt resolutions to issues.
- Maintained detailed records of all interactions with clients, ensuring accurate documentation for future reference or dispute resolution purposes.
- Collaborated closely with management on strategies to improve overall client satisfaction and engagement within the company.
Business Development Manager, Team Leader
McGrath Real Estate
12.2017 - 12.2018
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Spearheaded initiatives aimed at improving customer retention rates by proactively addressing concerns before they escalated into larger issues.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customised solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organisation to promote growth and retention.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Nurtured, trained and developed a large team of employees over 6 offices.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organisation.
Education
Bachelor of Psychology (Honours) - Psychology
University of Southern Queensland
Ipswich12.2028
Life Coach, NLP Practitioner - Health And Wellness
Wild Success
03.2021
Nutrition For Stress, Anxiety & Depression - Nutrition
Beck Health & Nutrition
01.2020
Nutrition & Diet For Exercise - Nutrition
Beck Health & Nutrition
01.2020
Wellness Coaching Certificate - Health And Wellness
Wellness Coaching Australia
Sydney, NSW04.2014
Skills
- Staff Training and Development
- Operations Management
- Team Leadership
- Exceptional verbal and written communication
- Positive disposition
- Adaptable
- Recruitment
- Strong attention to detail
- Innovative
Timeline
Client Liaison Officer & Team Leader
Kollosche Real Estate
06.2021 - 06.2022
Managing Owner
BodySwitch Health & Fitness
01.2020 - Current
Business Development Manager, Team Leader
McGrath Real Estate
12.2017 - 12.2018
Bachelor of Psychology (Honours) - Psychology
University of Southern Queensland
Life Coach, NLP Practitioner - Health And Wellness
Wild Success
Nutrition For Stress, Anxiety & Depression - Nutrition
Beck Health & Nutrition
Nutrition & Diet For Exercise - Nutrition
Beck Health & Nutrition
Wellness Coaching Certificate - Health And Wellness
Wellness Coaching Australia
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