Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carolyn McCabe

North Beach

Summary

  • Dedicated, loyal, hardworking and passionate with strong organisational skills.
  • Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

45
45
years of professional experience

Work History

Sales and Administration Person

Torrance And McKenna
09.2019 - Current
  • Sales and Customer Service
  • Offering professional and comprehensive advice and knowledge either in the showroom, by email or by telephone
  • Quotations - Liaising with our manufacturing team to provide accurate quotations on customised products and reupholstery
  • Following through on the progress of orders with suppliers and upholstery team and updating customers
  • Organising deliveries and following through with an after delivery courtesy call
  • Updating price lists when supplier price increases incurred
  • Selecting fabrics and leather for showroom furniture
  • EFTPOS payments
  • Ordering stationery and staff amenities
  • Maintaining upkeep of the showroom to the highest of standards
  • Creating sales orders in MYOB
  • Applying payments in MYOB
  • Creating purchase orders in MYOB for customer orders and all consumables for the workshop
  • Converting supplier orders to an invoice once the supplier invoice received ensuring correct pricing

Business Owner

At Home Furniture
08.2013 - 05.2019
  • Commissioned a new showroom including planning, designing the store layout, fitout and selection of furniture and homewares.
  • Installation and staff training on computer systems
  • Continued selection of furniture and homewares for the showroom
  • Recruited, hired and trained personnel working to establish key internal functions and outline scope of positions for the new organisation
  • Managed employees rosters, annual leave and timesheets.
  • Implemented innovative programs to increase employee loyalty and reduce turnover
  • Promoted the business via social media to generate leads and maximize brand identity
  • Oversaw business budget planning and administration, accounting functions, purchasing>>>
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins
  • Performed statistical analyses to gather data for operational and forecast team needs
  • Attended industry events to select new products for the showroom
  • Supervised creation of exciting merchanise displays to catch attention of store customers
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings
  • Promoted business via social media to generate leads and maximize brand identity
  • .Researched trends and current innovations to determine competition and develop competitive pricing points
  • Introduced new methods, practices and systems to reduce turnaround time
  • Provided professional and knowledgeable customer service
  • Interacting well with customers to build connections and nurture relationships
  • Ensuring showroom maintained to the highest standards
  • Following through on customer orders and updating customers on the progress
  • Organising deliveries and following through with an after delivery courtesy call
  • Resolving escalated problems calmly and efficiently
  • Assessing damaged items and organising repairs or replacement by consulting with customers to assess needs and propose optimal solutions to maintain excellent customer service
  • Creating customer invoices and accounts receivable
  • Creating and receiving purchase orders
  • Supplier invoice matching and accounts payable
  • Daysheets created showing sales and margin
  • Maintaining weekly targets
  • Daily banking and reconciliation
  • Managing accounts payable and receivable
  • Managing stock control
  • Managing financial control using periodic cycle counts
  • Managing supplier agreements and pricing
  • Managing the showroom warehouse
  • Creating retail and sale pricing and ticketing
  • Updating all pricing if increases within the industry
  • Receiving homewares, pricing and cataloging

Store Manager

At Home Furniture
01.2008 - 12.2014
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Sales Person

At Home Furniture / Pine Warehouse
01.1989 - 01.2014
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
  • Managed customer from initial contact to closing with attention to detail to build loyalty.
  • Improved customer service and telecommunication skills to build lasting relationships.
  • Provided product benefits and advantages and discussed pricing with interested parties.
  • Developed and grew leads through repeat business and customer referrals.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Personal Assistant

Pennant Holdings
12.1978 - 08.1986
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
  • Displayed absolute discretion at handling confidential information.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Served as point of contact between clients and managerial staff.
  • Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.

Education

GED -

Edwards Business College
Perth, WA

Skills

  • Application skills - Microsoft Office Suite products - Word, Excel and Outlook
  • MYOB
  • Adobe
  • Ordermation Biz
  • Proficient with EFTPOS and cash register
  • Operational Efficiency
  • Administration Management
  • Procurement and Sales
  • Customer Needs Assessments
  • Bank Reconciliation
  • Office Organization
  • Office Support
  • Customer Relationship Management
  • Client Correspondence
  • Cash Register Operations
  • Customer Care
  • Delivery Schedules
  • Pricing Structures
  • Office Supplies and Inventory
  • Customer Order Management
  • Credit Card Transaction Processing
  • Sales Records Management
  • Price Schedules
  • Digital Marketing
  • Active Listening Skills
  • Accounts Payable and Receivable

Timeline

Sales and Administration Person

Torrance And McKenna
09.2019 - Current

Business Owner

At Home Furniture
08.2013 - 05.2019

Store Manager

At Home Furniture
01.2008 - 12.2014

Sales Person

At Home Furniture / Pine Warehouse
01.1989 - 01.2014

Personal Assistant

Pennant Holdings
12.1978 - 08.1986

GED -

Edwards Business College

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Carolyn McCabe