Carolyn Mundt
Mareeba,QLD
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Expressive Art Therapist
InspirexArt
01.2022 - Current
- Working with clients offering Expressive Art Therapy
- My role is to guide individuals through life's challenges using the healing power of expressive art
- Tools and techniques used such as painting, drawing, working with clay, meditation, and journaling
- Basic Xero skills
- Social media and event management
Guest Services Agent
Voyages Desert Gardens Hotel
01.2022 - 12.2022
- Front office reception and booking tours for guests
- Maintain high levels of guest satisfaction whilst contributing to the unique world-class hotel operation
- Upskilling my knowledge of property management system Opera, and guest services to deliver the best customer journey
Reception/Admin
Outback Aussie Tours
01.2020 - 12.2022
- Office reception and first point of contact for tourism-based business
- Responsible for daily tours/cruise bookings
- Transposing this data to bus driver's manifest and camp staff
- Efficient administration skills to provide a productive working environment for all departments, and smooth running of camp operation
- Cash balancing tills, phone, and face-to-face communication with travelling customers
Camp Host
Outback Aussie Tours
01.2020 - 12.2022
- This position is a key part of the Smithy's Camp and Boat Team, and responsible for the efficient running of the Smithy's Dinner and show
- Provide exceptional service and commitment to customers
- Setup of dining area of the camp, provide a smooth and efficient delivery of meals, drinks and all activities associated with the dinner and show
- Perform tasks in accordance to WH&S Policy
All-Rounder
Finnigan's Rest & Goldfields Hotel
01.2020 - 12.2020
- In this role, I provided exceptional customer service while managing various responsibilities across multiple areas
- I handled customer inquiries, bookings, and administrative tasks, ensuring smooth daily operations
- My duties included preparing and serving food and beverages, such as coffee, tea, snacks, and meals, while adhering to food safety standards
- I assisted customers with their orders, offering recommendations and advising on daily specials and allergens
- I operated point-of-sale terminals and EFTPOS machines, managing cash handling and banking procedures with accuracy
- Maintaining cleanliness and hygiene was a key responsibility, including washing dishes and utensils both manually and using industrial dishwashers
- I restocked fridges, cold rooms, and grocery store shelves, ensuring product availability
- Bar service was also a part of my role, where I served alcohol responsibly and followed licensing regulations
- I cleaned and maintained service areas and public spaces to meet food safety and hygiene standards
- Additionally, I coordinated and booked tourism tours and accommodation for guests, ensuring they had a seamless and enjoyable experience
InspirexArt
01.2017 - 12.2020
- Company Overview: Business shut down due to Covid restrictions
- My experience in reception, customer service, administration, and managing bookings
- I have taught art classes for children and some adults, as well prepared and presented art exhibitions in collaboration with local artists
- My role included event planning and coordination, organizing and facilitating art workshops, and planning fundraising art events
- Additionally, I have managed every aspect of Paint'n'Sip events, including planning, coordination, presentation, advertising, bookings, and payments
- I also specialize in organizing parties, including adult and children's birthday celebrations and Hen's night events
- Business shut down due to Covid restrictions
Reception/Admin
HHH Partners
01.2015 - 12.2017
- The role involved handling reception and administrative duties while providing excellent customer service
- It includes typing and dictation tasks, as well as assisting accountants with documentation
- Additionally, the position requires managing repairs and maintenance jobs for the building and coordinating staff events
Owner/Manager
Mareeba Lodge Motel
01.2010 - 12.2015
- Over six years, I was instrumental in transforming a rundown 15-room motel by overseeing a major renovation project
- This process involved managing all aspects of the renovation, from coordinating tradesmen to ensuring the project was completed efficiently and effectively
- In addition to the renovation, I have been responsible for the day-to-day operations of the business, which included supervising cleaners, tradesmen, and reception staff
- I have also managed administrative and office reception duties, as well as overseeing financial operations through the Xero accounting program, handling EFTPOS transactions, daily banking, wages, and superannuation
- To maintain a strong community presence, I regularly attend various business and community functions in Mareeba and Cairns
- Through active participation and sponsorship of local events, I have built valuable connections within the region
- I also volunteer with several local business organizations, including the Mareeba Chamber of Commerce, Flexichoice, Tropical Tableland Tourism, and the Mareeba Businesswomen's Club, contributing to the growth and development of the local business community
Education
Advanced Diploma - Transpersonal Art Therapy
College of Complimentary Medicine
01.2023
Skills
- Creativity
- Leadership
- Organization
- Problem solving
- Teamwork
- Event Management
- Excellent communication
- All Rounder
- Client assessment
- Mental health awareness
- Therapeutic relationship-building
Timeline
Expressive Art Therapist
InspirexArt
01.2022 - Current
Guest Services Agent
Voyages Desert Gardens Hotel
01.2022 - 12.2022
Reception/Admin
Outback Aussie Tours
01.2020 - 12.2022
Camp Host
Outback Aussie Tours
01.2020 - 12.2022
All-Rounder
Finnigan's Rest & Goldfields Hotel
01.2020 - 12.2020
InspirexArt
01.2017 - 12.2020
Reception/Admin
HHH Partners
01.2015 - 12.2017
Owner/Manager
Mareeba Lodge Motel
01.2010 - 12.2015
Advanced Diploma - Transpersonal Art Therapy
College of Complimentary Medicine
Similar Profiles
Elizabeth- Liz GulliverElizabeth- Liz Gulliver
Support Worker at Centacare North QueenslandSupport Worker at Centacare North Queensland
Kenneth MillsKenneth Mills
Project Supervisor at Golding Tank ServicesProject Supervisor at Golding Tank Services
Tahlia BarreseTahlia Barrese
Retail Assistant at IGARetail Assistant at IGA