CAROLYN PAYNE
Sydenham,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Worked in face paced environments undertaking risk assessments and using effective intervention strategies.
Overview
25
25
years of professional experience
Work History
Education Support Worker
Mackellar Primary School
08.2021 - 11.2022
- Supported learning by implementing instructional strategies such as scaffolding, the levels of instruction, prompting and questioning techniques
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked with students on an individual and group basis in specific learning areas such as literacy and numeracy
- Provided basic physical and emotional care for students
- Assisted with toileting and meals to students requiring special care
- Supervised students with additional needs in the playground
- Prepared student resources and equipment required to aide learning.
- Used critical thinking to break down problems, evaluate solutions and make decisions when working with students who displayed challenging behaviours.
Advanced After Hours Child Protection Worker
Department of Health and Human Services
08.2010 - 01.2021
- Responded to and investigated cases concerning children and young people experiencing or at risk of abuse or neglect, and recommended intervention strategies
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices in child protection work.
- Established rapport with clients quickly, fostering trust and creating a supportive environment conducive to open dialogue about sensitive issues affecting their lives.
- Responded effectively to emotions and behaviours that can be extreme, unpredictable, and / or a result of drug use or mental illness
- Maintained detailed documentation of all case activities and assessments, ensuring accuracy and compliance with agency policies and procedures.
- Increased positive outcomes for children by establishing strong working relationships with families, police, schools, and community resources.
- Transported children and young people to placement
- Worked in a very face paced environment undertaking shift work hours.
Senior Practitioner
Great Ormond Street Hospital (London)
04.2007 - 04.2010
- Managed a complex caseload of child in need and child protection cases on the Craniofacial Ward
- Managed risk and actively worked towards implementing risk reduction strategies
- Participated in the Social Work performance management system in order to define annual objectives and professionals development goals
- Responsible for recruitment and induction of new staff members. Mentored Social Workers and Family Support Workers, fostering their professional growth and enhancing team capabilities.
- Managed the Family Support Service, identifying service needs and future direction for service delivery such as implementing a service to outpatients in addition to inpatients
- Developed policies and procedures for service delivery of the Family Support and Social Work Team including budgeting requirements
- Managed the £120,000 p/a grant for children and families in need
- Participated in a number of consulting groups including improving practice for the End of Life Care Service, overseeing and launching the Citizens Advice Bureau, structure of the Psychosocial Service, and changes to UK legislation - section 85 (Children accommodated by health authorities and local education authorities) of the Children's Act 1989
- Project Management: developed, maintained, and reviewed client data recording systems, data collection and management of IT systems in the evaluation of the Social Work Service.
Senior Practitioner
Great Ormond Street Hospital (London)
08.2005 - 04.2010
- Secondment to the Chronic Fatigue Team
- Provided family work using Solution Focused Therapy as part of a multi-disciplinary rehabilitation program for young people with Chronic Fatigue Syndrome and their families
- Child Protection consultation
- Undertook risk assessments and risk management for individual patients
- Provided advice to other professions on aspects of risk assessment and management.
Social Worker
Great Ormond Street Hospital (London)
08.2005 - 04.2007
- Undertook Child Protection assessments, referrals and training to various professional groups, including medical and psychosocial staff
- Competed psychosocial assessments regarding the impact of complex health needs on children and families, counseling, information provision, case management and discharge planning
- Managed a caseload of patients admitted to Paediatric and Neo Natal Intensive Care Units and the Urology Ward
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Participated in the duty service working with different hospital wards.
- Being part of working groups, such as the client data recording system, to improve service delivery
- Provided comprehensive reports to police and other professionals
- Completed the description of the Social Work role and service for the End of Life Care publication.
Education Welfare Officer
Haringey Education Services (London)
11.2002 - 08.2005
- Analysed school registers regularly and collaborated with staff to improve attendance and welfare at schools
- Received referrals regarding poor school attendance and undertook home and school visits
- Completed reports including attendance figures, analysis of absences, work that had been carried out, issues that needed to be addressed and recommendations of strategies and objectives to improve attendance
- Assisted schools with writing their attendance and anti-bullying policies
- Wrote court reports
- Assisted schools with devising reward systems for good attendance
- Truancy patrol with police and other agencies.
Social Worker
Brent Social Services
06.2002 - 10.2002
- Received referrals and completed Section 47 Child Protection investigations and Initial Assessments
- Managed a case load and undertaking home visits
- Completed reports for child protection case conferences
- Participated in family group conferencing.
Social Worker
Barnet Social Services
02.2002 - 05.2002
- Managed a long term Child Protection caseload
- Completed core assessments and home visits
- Devised reports for child protection case conferences and court reports
- Networked with police and relevant support services.
Protective Case Worker
Department of Human Services
10.2001 - 01.2002
- Investigated, assessed and managed cases involving children at risk of significant harm from abuse or neglect
- Planned and implemented long and short term child protection intervention strategies with children and their families for whom Human Services had statutory responsibilities
- Advocated and liaised with other relevant agencies.
- Worked fast to complete tasks and meet daily deadlines.
Office Assistant
Chelsfield plc (London UK)
01.2001 - 05.2001
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Protective Case Worker
Department of Human Services
08.1999 - 10.2000
- Investigated, assessed and managed cases involving children at risk of significant harm from abuse or neglect
- Planned and implemented child protection intervention strategies with children and their families
- Liaised with relevant agencies.
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
Residential Child Care Worker
Anglicare Victoria
06.1998 - 07.1999
- Provided direct care to children aged between 4 years and 11 years old.
- Maintained a safe living environment by adhering to strict health and safety protocols, reducing incidents and accidents within the residence.
- Mentored new staff members on best practices in childcare techniques, fostering a supportive work environment for all employees.
- Organized recreational outings that fostered teamwork, cooperation, and personal growth among residents.
- Reduced behavioural issues through the implementation of positive reinforcement strategies tailored to individual needs.
- Coordinated family visitation schedules and supervised interactions between children and their families, fostering stronger relationships for long-term success.
- Promoted healthy lifestyle choices by incorporating physical activity and nutritious meals into daily routines.
- Managed emergency situations calmly and effectively while maintaining the safety of all residents involved during crises or incidents.
Residential Child Care Worker
Orana Family Services
04.1998 - 06.1998
- Provided direct care to young people
- Maintained a safe living environment by adhering to strict health and safety protocols, reducing incidents and accidents within the residence.
- Mentored new staff members on best practices in childcare techniques, fostering a supportive work environment for all employees.
- Reduced behavioural issues through the implementation of positive reinforcement strategies tailored to individual needs.
- Coordinated family visitation schedules and supervised interactions between children and their families, fostering stronger relationships for long-term success.
- Managed emergency situations calmly and effectively while maintaining the safety of all residents involved during crises or incidents.
Residential Child Care Worker
Berry St Inc
07.1997 - 11.1997
- Providing direct care to 13 to 17 year olds.
- Maintained a safe living environment by adhering to strict health and safety protocols, reducing incidents and accidents within the residence.
- Coordinated family visitation schedules and supervised interactions between children and their families, fostering stronger relationships for long-term success.
- Assisted children in learning essential life skills such as budgeting, cooking, cleaning, and laundry management for increased independence upon transitioning out of residential care.
- Managed emergency situations calmly and effectively while maintaining the safety of all residents involved during crises or incidents.
- Improved emotional well-being of residents by providing consistent and empathetic support in difficult situations.
- Monitored residents'' medication schedules to ensure proper administration and adherence to prescribed treatment plans.
Education
Certificate 1V in Education Support - Education Support
Phillips Institute
Victoria07.2022
Bachelor of Social Welfare - Social Welfare
Monash University
Victoria12.1997
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Education Welfare and Support
- Child Protection - Australian and UK system
- Hospital Social Work Assessments
- Risk Assessment, Problem-Solving and Crisis Intervention
- Calm Under Pressure
- Caseload Management
- Organizational Development
- Solution-based interventions
- Behavioural Management
Education And Professional Status
- Certificate 1V in Education Support, 2022, Phillis Institute, Victoria, Australia
- Bachelor of Social Welfare, 1994 - 1997, Monash University, Victoria, Australia
Student Placements
- DEPARTMENT OF HUMAN SERVICES, 1996, Morwell, Victoria, Investigating and assessing cases of children at risk of significant harm from abuse or neglect., Planning and implementing long and short term child protection intervention strategies with children and their families for whom Human Services has statutory responsibilities., Advocacy and liaising with other relevant agencies., Assisting in placement plans for clients.
- MISSION OF ST. JAMES AND ST. JOHN, 1994, Melbourne, Victoria, Investigating organisational structure of the agency., Liaising with other relevant services.
Professional Development Courses
- Holistic approaches to working with young people with Chronic Fatigue Syndrome - 2009
- Brief Solution Focused Therapy - 2009
- Motivational Interviewing Workshop - 2009
- Supervising and Managing the Assessment Process - 2008
- Mental Health Training - 2008
- Coaching Skills in Supervision for Management - 2007
- Camden Management Course - 2007
- Driving Value for Money
- Leading Through People
- Recruitment and Selection
- Managing Individual Performance
- Child Protection Thresholds, Analysis and Decision Making - 2007
- Assertiveness at Work - 2007
- Short Term Counselling - 2007
- Fabricated or Induced Illness and Female Genital Mutilation - 2007
- Understanding Children and Grief - 2006
- Bereavement Intervention – What works - 2006
- Child Development - 2006
- Preparing a prosecution file - 2004
- Excel Level 2 training - 2003
- Integris (School based computer system) Training - 2003
- Working with Traveller's in an Education Setting - 2003
- Assessment Skills in Child Protection - 2002
- Child Protection Procedures - 2002
- Sexual Abuse Training - 2000
- Induction course for new child protection practitioners - 2000
- Personal Safety Protective Behaviours Program - 1999
- First Aid Level One and Two - 1999
- Professional Assault Response Training - 1998
- Grief and Loss Training - 1998
- Community Corrections Volunteer Training - 1998
References Available
True
Areas Of Knowledge
- Education Welfare and Support
- Chronic Fatigue Syndrome
- Child Protection – Australian and UK system
- Fabricated or Induced Illness
- Hospital Social Work Assessments
- Program Development
- Crisis Intervention
- Policy and Protocol Development
- Social Work Management
- Solution focused therapy
Timeline
Education Support Worker
Mackellar Primary School
08.2021 - 11.2022
Advanced After Hours Child Protection Worker
Department of Health and Human Services
08.2010 - 01.2021
Senior Practitioner
Great Ormond Street Hospital (London)
04.2007 - 04.2010
Senior Practitioner
Great Ormond Street Hospital (London)
08.2005 - 04.2010
Social Worker
Great Ormond Street Hospital (London)
08.2005 - 04.2007
Education Welfare Officer
Haringey Education Services (London)
11.2002 - 08.2005
Social Worker
Brent Social Services
06.2002 - 10.2002
Social Worker
Barnet Social Services
02.2002 - 05.2002
Protective Case Worker
Department of Human Services
10.2001 - 01.2002
Office Assistant
Chelsfield plc (London UK)
01.2001 - 05.2001
Protective Case Worker
Department of Human Services
08.1999 - 10.2000
Residential Child Care Worker
Anglicare Victoria
06.1998 - 07.1999
Residential Child Care Worker
Orana Family Services
04.1998 - 06.1998
Residential Child Care Worker
Berry St Inc
07.1997 - 11.1997
Certificate 1V in Education Support - Education Support
Phillips Institute
Bachelor of Social Welfare - Social Welfare
Monash University
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