Carolyn Rankin

• Finance
• Payroll for 19 employees
• Prepare and provide quarterly profit distributions to 5 Directors.
• Prepare and collect monthly service invoices for 8 providers
• Bank and CC reconciliations, including invoicing
• Monthly reporting to ATO
• Competitor analysis
• Donations
• Provide all required financial reports (MYOB and Xero) inc Billing vs Income, Aged debt, Exceptions etc
• Facility Management
• Equipment servicing and maintenance
• Manage cleaning and maintenance of facilities
• Manage utilities (inc quarterly analysis on price)
• Medical and Office supply ordering and stocktake
• OHS officer
• IT
• Proda, HPOS management.
• Medicare and PHI compliance and updates
• Subscriptions (MIMS, AMA, 3CX, Argus, Cyber Secure, Drop box, Electroguard, Healthlink, Apple, Icloud, Gofax, Ahpra, My Gov ID, Net registry, Webroot, Safe script etc
• Website creation and management
• Email suite management
• Remote connectivity and management
• Manage internet and IT provider services
• Compliance and Legal
• Accreditation for business (QiP)
• LSPN management
• Certificate of Currency
• Business and Public Liability insurance
• Work cover compliancy
• Legal guidelines for practice (Policy and procedure manual creation)
• Prepare Associate agreements
• Terminate Associate agreements
• Onboard all staff including Directors
• ASIC, ATO and ABR management
• Navigated COVID - Policies, procedures, safe rostering practices, implementing remote connections, telehealth implementation and compliance, item number compliance, providing permits, creating and maintaining Covid safe manual.
• HR
• Recruitment and termination across of levels of the business
• Initial production of employee documentations (Position descriptions, letters of offer, onboarding documents, pay reviews etc
• Staff management, training, support, and guidance as required.
• Provide an escalation, advice, direction and support role , including and not limited to support consumer facing operations, participate in development of pricing strategies, complaint resolution (staff and patients), rostering, monitoring leave application and balances.
• Marketing
• Social media
• GP talks
• B2B

As below

• Manage admins, office staff, dermal therapists, practice nurses and doctors
• Recruitment of new staff, staff appraisals, salaries, organise training and development needs
• Develop and deliver monthly rosters across all Clinics, for 42 team members
• Coordinating staff to go on related training courses or seminars, take annual and sick leave
• Develop systems related to the business of the clinic for staff to follow, ensuring the clinics runs smoothly
• Look after the buildings - dealing with repairs or decoration, checking on health & safety issues
• Ensure all office and clinical equipment is maintained and in good working order
• Managing the Business’ budget and financial results
• Report to Exec team on a fortnightly basis on clinic targets vs actual, individual KPI’s, new client rate etc
• Ordering of medical and office supplies across group
• Maximising productivity through proficient use of appropriate software applications
• OHS Officer
• Develop and implement relevant promotions to increase revenue via marketing campaigns (internally, externally, social media VIP events etc)
• Achieve re-booking and new client conversion and other targets each quarter
• Develop and implement procedures and policies in line with company strategy and ensure adherence by team at all times
• IT management
• Member of the senior leadership board

• Teaching Diploma of Advanced Beauty Therapy
• Deliver all units of the current Cert 4 and Dip BT - Every 2nd Weekend

• Practice Manager in a front desk role
• Multi disciple practice (dermal therapists, nurses, doctors and a cosmetic doctor)
• Use of prac soft and MD software
• Medicare billing, batching etc
• Private health billing
• Bank reconciliation
• Complaint resolutions
• Stock control
• Liaise with Allied health specialists
• Staff management, recruitment, training and support
• Patient liaison-pre and post procedure
• Management of Doctor schedules
• Implementation of recall system for Skin Checks
• Monitor and respond to emergency phone 24/7
• Control and implementation of ‘easy employer’ online timesheets
• Prepare and deliver fortnightly reports for the director
• Social media marketing
• Develop consent forms, aftercare sheets and information packs in line with industry standards for each new procedure/treatment provided
• Design of new treatment brochures and business cards
• Implementation of paperless environment
• Introduction of ZedMed software

• Staff recruitment, training and support
• Business development
• Marketing/promotions

• Patient/Client liaison/Consultations
• Recruiting
• Staff management; rosters, complaint resolution etc
• Stock control and orders
• Product sales and training
• Target/Budget Planning/Payroll control
• Preparing weekly and monthly reports for company director