Carolyn Schroder
MacDonald Park,Australia
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Cleaning or Caring
position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
PROFESSIONAL CLEANER
DUST AWAY CLEANING CO
McLaren Vale, SA
01.2023 - 10.2024
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
PERSONAL CARE ASSISTANT
RESTHAVEN
Port Elliot, SA
01.2018 - 01.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
SUPPORT WORKER
Disability Support Services
Adelaide, SA
01.2018 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
PRINCIPLE CASH OFFICE/PAYROLL CLERK
BIG W
06.2014 - 10.2017
- MANAGING AND BALANCING CASH / CHEQUES AND ACCOUNT SALES
- PROBLEM SOLVING
- REIMBURSMENT OF REGISTERS
- COUNTING AND BALANCING THE SAFE
- ORDERING ARMAGUARD DELIVERIES
- BANKING
- TRAINED AND A FLUENT USER IN KRONOS
- TRAINED AND A FLUENT USER OF SUCCESS FACTORS
- CHECKING AND SENDING PAYS ON A WEEKLY BROSTERING SHIFTS TO EMPLOYEES
- WORKING TO A BUDGET
- APPROVING ANNUAL LEAVE / PERSONAL LEAVE
- WORKING CLOSELY AND REPORTING TO THE STORE MANAGER AND 2IC
- PHONE SKILLS / PROBLEM SOLVING ON BEHALF OF EMPLOYEES
- OPENING THE STORE AT 7AM MONDAY TO FRIDAY
- ACTIVATING AND DE ACTIVATING THE STORES ALARMED DOORS
- SKILLS IN ENTERING AND TERMINATION OF EMPLOYEES IN THE SYSTEMS USED
- RESPONSIBLE FOR TRAINING NEW CASH OFFICE ASSOCIATES
SUPERVISOR
BIG W
02.2010 - 06.2014
- CHECKOUT DUTIES
- CASH HANDLING
- BALANCING REGISTERS & CASH DRAWER
- SUPERVISING FRONT END STAFF
- ROSTER ADJUSTMENTS
- PROBLEM SOLVING
- TIME MANAGEMENT SKILLS
- CONSTANT LEARNING OF UPGRADED SYSTEMS
- VOIDS & CORRECTION REPORTS
- TRAINED IN LAYBY
- STOCKTAKE
- RESOLVING CUSTOMER COMPLAINTS
- CERTIFICATES AWARDING EXCEPTIONAL CUSTOMER SERVICE
- 110% CUSTOMER SERVICE SATISFACTION
Customer Sales/Service Support
Boileau Business Solutions
02.2009 - 09.2009
- Inbound customer enquiries
- Logging service calls for technicians
- Booking Service Jobs
- Scheduling technicians to service jobs
- Keeping customers informed with scheduled bookings
- Daily report analysis & feedback to individuals & to the management team
- Entering Technicians data into the system
- Invoicing Customers purchases
- Performance Management
- Order Processing for consumables
- Administration Duties
Outbound Sales Team Leader
Contact 1-2-1
02.2008 - 12.2008
- Leading a team of 12-15 sales agents
- Monitoring & providing feedback to individuals
- Daily report analysis & feedback to individuals & to the management team
- Call coaching to assist agents to achieve kpis
- Maintaining a positive & motivated work environment
- Performance management
- Dialler Management
- Handling escalated customer complaints
- Managing quality assurance issues with agents
- Administration Duties
Outbound Sales Agent
Contact 1-2-1
01.2006 - 02.2008
- Outbound Insurance sales including credit card & life insurance products on behalf of ING Life
- Meeting daily targets
- Customer Service
- Maintaining an orderly work environment
- Teamwork
- System navigation using the Noble application
- Recording accurate call back notes
- 2IC role assisting the Team Leader in monitoring & providing feedback to agents
- Maintaining a positive, motivated team
- Assisting the team to achieve results
Education
Certificate In Administering Medication -
08.2022
Certificate lll - Individual Support - Ageing National Code CHC33015
Manual Handling Certificate -
01.2021
Hand Hygiene Certificate -
01.2021
Senior First Aid and CPR Certificate -
05.2024
Police Clearance - Aged & Disability
10.2024
Year 11 -
01.1988
Skills
- Leadership
- People Management
- Coaching
- Performance Management
- Team Building
- Client Relationship Building & Management
- Effective Feedback
- Strong communicator
- Positive work ethic
- Strong self-motivation
- Meticulous attention to detail & accuracy
- Lateral thinker
- Problem solving
- Delivery focused
- Proactive
- Organised
- Enthusiastic
- High level interpersonal skills
- Autonomous
- Honest & trustworthy
- Loyal & dedicated
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional Support
- Daily living assistance
- Confidentiality and Privacy
- Cleaning and sanitizing
- Mobility Assistance
- Behavioral support
- Meal Preparation
- Meal Planning and Preparation
- Transportation Assistance
- Life Skills Development
- Documentation abilities
- Professional boundaries
- Cultural Sensitivity
- Clean Driving Record
- Mobility support
- Skill Development
- Community Integration
- Recreational Activities
- Personal care assistance
- Disability care
- Personal errands
- Housekeeping and laundry
- First-aid and CPR
- Mental health assistance
- Teamwork and Collaboration
- Multitasking
- Excellent Communication
- Problem-Solving
- Time Management
- Patient support
- Active Listening
- Relationship Building
- Client Advocacy
- Decision-Making
- Written Communication
- Attention to Detail
- Emergency response training
- Case Documentation
- Disability Services
Professionalreferees
- Port Elliot Resthaven, 08 8554 2000
- Ange Kluske, Operations Manager, 0429 366 078
- Steve Wardle, Celtic Training Educator, (08) 8211 8272
Skillsprofile
Leadership, People Management, Coaching, Performance Management, Team Building, Client Relationship Building & Management, Effective Feedback, Certificate in dialler management, Void reports & corrections, Roster adjustments, Moral & confidence builder, Strong communicator, Positive work ethic, Strong self-motivation, Meticulous attention to detail & accuracy, Lateral thinker, Problem solving, Delivery focused, Proactive, Organised, Enthusiastic, High level interpersonal skills, Autonomous, Honest & trustworthy, Loyal & dedicated
Timeline
PROFESSIONAL CLEANER - DUST AWAY CLEANING CO
01.2023 - 10.2024
SUPPORT WORKER - Disability Support Services
01.2018 - Current
PERSONAL CARE ASSISTANT - RESTHAVEN
01.2018 - 01.2021
PRINCIPLE CASH OFFICE/PAYROLL CLERK - BIG W
06.2014 - 10.2017
SUPERVISOR - BIG W
02.2010 - 06.2014
Customer Sales/Service Support - Boileau Business Solutions
02.2009 - 09.2009
Outbound Sales Team Leader - Contact 1-2-1
02.2008 - 12.2008
Outbound Sales Agent - Contact 1-2-1
01.2006 - 02.2008
Calvary Community Care - Certificate In Administering Medication ,
Celtic Studies - Certificate lll, Individual Support - Ageing National Code CHC33015
Calvary Community Care - Manual Handling Certificate,
Calvary Community Care - Hand Hygiene Certificate,
First Aid Pro - Senior First Aid and CPR Certificate,
SA Police - Police Clearance, Aged & Disability
Salisbury High School - Year 11,