Carolyn Schroder
MacDonald Park,Australia
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Cleaning or Caring
position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
PROFESSIONAL CLEANER
DUST AWAY CLEANING CO
01.2023 - 10.2024
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
PERSONAL CARE ASSISTANT
RESTHAVEN
01.2018 - 01.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
SUPPORT WORKER
Disability Support Services
01.2018 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
PRINCIPLE CASH OFFICE/PAYROLL CLERK
BIG W
06.2014 - 10.2017
- MANAGING AND BALANCING CASH / CHEQUES AND ACCOUNT SALES
- PROBLEM SOLVING
- REIMBURSMENT OF REGISTERS
- COUNTING AND BALANCING THE SAFE
- ORDERING ARMAGUARD DELIVERIES
- BANKING
- TRAINED AND A FLUENT USER IN KRONOS
- TRAINED AND A FLUENT USER OF SUCCESS FACTORS
- CHECKING AND SENDING PAYS ON A WEEKLY BROSTERING SHIFTS TO EMPLOYEES
- WORKING TO A BUDGET
- APPROVING ANNUAL LEAVE / PERSONAL LEAVE
- WORKING CLOSELY AND REPORTING TO THE STORE MANAGER AND 2IC
- PHONE SKILLS / PROBLEM SOLVING ON BEHALF OF EMPLOYEES
- OPENING THE STORE AT 7AM MONDAY TO FRIDAY
- ACTIVATING AND DE ACTIVATING THE STORES ALARMED DOORS
- SKILLS IN ENTERING AND TERMINATION OF EMPLOYEES IN THE SYSTEMS USED
- RESPONSIBLE FOR TRAINING NEW CASH OFFICE ASSOCIATES
SUPERVISOR
BIG W
02.2010 - 06.2014
- CHECKOUT DUTIES
- CASH HANDLING
- BALANCING REGISTERS & CASH DRAWER
- SUPERVISING FRONT END STAFF
- ROSTER ADJUSTMENTS
- PROBLEM SOLVING
- TIME MANAGEMENT SKILLS
- CONSTANT LEARNING OF UPGRADED SYSTEMS
- VOIDS & CORRECTION REPORTS
- TRAINED IN LAYBY
- STOCKTAKE
- RESOLVING CUSTOMER COMPLAINTS
- CERTIFICATES AWARDING EXCEPTIONAL CUSTOMER SERVICE
- 110% CUSTOMER SERVICE SATISFACTION
Customer Sales/Service Support
Boileau Business Solutions
02.2009 - 09.2009
- Inbound customer enquiries
- Logging service calls for technicians
- Booking Service Jobs
- Scheduling technicians to service jobs
- Keeping customers informed with scheduled bookings
- Daily report analysis & feedback to individuals & to the management team
- Entering Technicians data into the system
- Invoicing Customers purchases
- Performance Management
- Order Processing for consumables
- Administration Duties
Outbound Sales Team Leader
Contact 1-2-1
02.2008 - 12.2008
- Leading a team of 12-15 sales agents
- Monitoring & providing feedback to individuals
- Daily report analysis & feedback to individuals & to the management team
- Call coaching to assist agents to achieve kpis
- Maintaining a positive & motivated work environment
- Performance management
- Dialler Management
- Handling escalated customer complaints
- Managing quality assurance issues with agents
- Administration Duties
Outbound Sales Agent
Contact 1-2-1
01.2006 - 02.2008
- Outbound Insurance sales including credit card & life insurance products on behalf of ING Life
- Meeting daily targets
- Customer Service
- Maintaining an orderly work environment
- Teamwork
- System navigation using the Noble application
- Recording accurate call back notes
- 2IC role assisting the Team Leader in monitoring & providing feedback to agents
- Maintaining a positive, motivated team
- Assisting the team to achieve results
Education
Certificate In Administering Medication -
08.2022
Certificate lll - Individual Support - Ageing National Code CHC33015
Manual Handling Certificate -
01.2021
Hand Hygiene Certificate -
01.2021
Senior First Aid and CPR Certificate -
05.2024
Police Clearance - Aged & Disability
10.2024
Year 11 -
01.1988
Skills
- Leadership
- People Management
- Coaching
- Performance Management
- Team Building
- Client Relationship Building & Management
- Effective Feedback
- Strong communicator
- Positive work ethic
- Strong self-motivation
- Meticulous attention to detail & accuracy
- Lateral thinker
- Problem solving
- Delivery focused
- Proactive
- Organised
- Enthusiastic
- High level interpersonal skills
- Autonomous
- Honest & trustworthy
- Loyal & dedicated
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional Support
- Daily living assistance
- Confidentiality and Privacy
- Cleaning and sanitizing
- Mobility Assistance
- Behavioral support
- Meal Preparation
- Meal Planning and Preparation
- Transportation Assistance
- Life Skills Development
- Documentation abilities
- Professional boundaries
- Cultural Sensitivity
- Clean Driving Record
- Mobility support
- Skill Development
- Community Integration
- Recreational Activities
- Personal care assistance
- Disability care
- Personal errands
- Housekeeping and laundry
- First-aid and CPR
- Mental health assistance
- Teamwork and Collaboration
- Multitasking
- Excellent Communication
- Problem-Solving
- Time Management
- Patient support
- Active Listening
- Relationship Building
- Client Advocacy
- Decision-Making
- Written Communication
- Attention to Detail
- Emergency response training
- Case Documentation
- Disability Services
Professionalreferees
- Port Elliot Resthaven, 08 8554 2000
- Ange Kluske, Operations Manager, 0429 366 078
- Steve Wardle, Celtic Training Educator, (08) 8211 8272
Skillsprofile
Leadership, People Management, Coaching, Performance Management, Team Building, Client Relationship Building & Management, Effective Feedback, Certificate in dialler management, Void reports & corrections, Roster adjustments, Moral & confidence builder, Strong communicator, Positive work ethic, Strong self-motivation, Meticulous attention to detail & accuracy, Lateral thinker, Problem solving, Delivery focused, Proactive, Organised, Enthusiastic, High level interpersonal skills, Autonomous, Honest & trustworthy, Loyal & dedicated
Timeline
PROFESSIONAL CLEANER - DUST AWAY CLEANING CO
01.2023 - 10.2024
SUPPORT WORKER - Disability Support Services
01.2018 - Current
PERSONAL CARE ASSISTANT - RESTHAVEN
01.2018 - 01.2021
PRINCIPLE CASH OFFICE/PAYROLL CLERK - BIG W
06.2014 - 10.2017
SUPERVISOR - BIG W
02.2010 - 06.2014
Customer Sales/Service Support - Boileau Business Solutions
02.2009 - 09.2009
Outbound Sales Team Leader - Contact 1-2-1
02.2008 - 12.2008
Outbound Sales Agent - Contact 1-2-1
01.2006 - 02.2008
Calvary Community Care - Certificate In Administering Medication ,
Celtic Studies - Certificate lll, Individual Support - Ageing National Code CHC33015
Calvary Community Care - Manual Handling Certificate,
Calvary Community Care - Hand Hygiene Certificate,
First Aid Pro - Senior First Aid and CPR Certificate,
SA Police - Police Clearance, Aged & Disability
Salisbury High School - Year 11,
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