Carolyn Shaw

• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Negotiated, facilitated, and managed real estate transactions.
• Advertised client properties through websites, social media, and real estate guides.
• Maintained connections with clients to encourage repeat business and referrals.

• Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
• Communicated with clients to understand property needs and preferences.
• Advised clients on market conditions and property value for informed decision-making.
• Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
• Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
• Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
• Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
• Presented purchase offers to sellers for consideration.
• Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
• Marketed and sold property for clients by hosting open houses and advertising online and in print.
• Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
• Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
• Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
• Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.

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• Prepared food and beverages and verified adherence of quality and safe food-handling standards.
• Reduced risks by maintaining clean and organised work environment.
• Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
• Communicated with customers to promptly resolve complaints and address inquiries.
• Processed payments with focus on accuracy and correct cash-handling procedures.
• Delivered excellent customer service to support company reputation and patron satisfaction.
• Greeted guests with friendly and professional acknowledgment to build rapport.
• Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
• Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
• Trained new staff members on proper customer service and hospitality policies.
• Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
• Increased repeat business by creating welcoming atmosphere and remembering regular guests' preferences.
• Improved guest satisfaction by providing prompt and courteous service.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maximized performance by monitoring daily activities and mentoring team members.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Improved marketing to attract new customers and promote business.
• Oversaw inventory management, optimizing stock levels, and reducing waste.